Sales Customer Service

Tim Wilson

*** ***** ***** **. ********, Missouri 63021

**************@*****.*** 314-***-****

Capabilities Profile...

My proven capabilities are applicable in a variety of areas including:

Sales Management (developing and implementing sales promotions,

coordinating quotas and goals, advising clients and being a liaison between

sub-contractors and departments); Sales (business development, managing

territory and market expansion, providing solid customer relations);

Management (establishing goals and objectives, motivating employees,

providing industry expertise and leadership and developing strategies for

growth).

Professional Experience

HUMIDIFALL St. Charles, MO 2007-Present

. Director of Sales and Operations

Sales:

- Custom indoor waterfall sales - sales cycle ranging from 1 week

to 2 years - selling to professional and executive clients

- Sales resulting in 50% increase in revenue year over year

- Residential/Commercial units ranging in price from $5,000-

$120,000

- 40 % of sales increase created from creation and implementation

of cold call and email campaign to high end custom builders with

projects ranging from $500,000 to $10 million

- Sales presentation of a custom product to Wine Enthusiast and

Boston Green Goods buyers resulting in a co-marketing campaign

reaching over 2 million key profiled customers at no cost to our

company

- Coordinated unique sales process by working with hospital

project fund raisers and hospital CFO resulting in sales of

custom waterfalls paid for by donations from employees

- Developed two new product models to meet clients needs resulting

in over $150,000 in current sales and opening multiple areas for

future sales growth

- Lifetime Fitness (national fitness center) - solved current

waterfalls design issues resulting in building and securing all

future waterfall projects

Account/Project Management:

- Coordinate design of waterfall with customer, architect and

interior designer

- Design mechanical and framing requirements for system with

general contractor

- Coordinated multiple projects with large commercial construction

companies & hospitals:

McCarthy Building Companies, (St. Louis)

Duke Realty Corp. (Minneapolis)

Paric Corp. (St. Louis),

Barr & Barr Inc, (New York)

Hospitals - St. John's Mercy, Patience First Medical

Center, Harris Methodist Medical Center, Phelps Memorial

- Manage production, inventory, delivery & installation process

Quality Assurance:

- Organized program with handyman franchise to bring installation

& maintenance service for customers nationwide

- Created shipping procedure to increase customer satisfaction and

reduce company costs

- Implemented customer service system allowing for issues to be

monitored and recorded

Marketing:

- Produced DVD to assist in sales process that outlines product

specifications, installation and maintenance

- Redesigned and maintained company web page to highlight features

and benefits of product

- Worked with marketing firms to develop $300,000 advertising and

PR campaign

National Board Certified Teacher (2005) - http://www.nbpts.org/

Highest Credential in teaching profession, held by top 1% of educators

"like board certified doctors and accountants National Board Certified

teachers have met rigorous standards through intensive study, expert

evaluation, self assessment and peer review."

-Completed voluntary national assessment process in 1 year -

demonstrating achievement of advanced teaching knowledge, skills and

practices (program typically takes 2-3 years for completion)

ROCKWOOD SCHOOL DISTRICT Wildwood, MO 2006 - 2007

. Lafayette High School Social Studies Teacher

- Served on Committee for School Improvement and Scheduling

- Coached JV Baseball

PATTONVILLE SCHOOL DISTRICT Maryland Heights, MO 1997 - 2006

. Holman Middle School Social Studies Teacher

- Teacher of the Year Nominee 1997 - 2005

- Pattonville Education Foundation Grant Winner 1998 & 2000

- Lobbied & persuaded school board and social studies department

to bring the History Alive Program and materials to Pattonville

- $25,000 School Board Purchase

- Maryville University Student Teacher Cooperating Teacher -

mentored final semester teaching experience for student teacher.

- Pattonville Technology Grant Programs - participated in every

voluntary technology training and implementation provided by

district

District Committees:

Social Studies Curriculum and Instruction Advisory; Teacher of

the Year Selection;

Holman Leadership Team; National Board Advisory; New Principal

Selection; & Technology

University Committees:

Lindenwood University Teacher Education Program Advisory Council

member

HUNTER DOUGLAS FABRICATION Dallas, TX 1993 - 1995

. District Sales Manager

- Managed over 200 customers (Interior Decorating and Window

Covering Industry)

- Responsible for 2 state sales territory in Missouri and Illinois

- Maintained accounts and trained sales staff at National Accounts

e.g. Home Depot, Lowes, and Porter Paints

Education

M.A., Secondary Education, Educational Technology

2002

University of Missouri St. Louis, St. Louis, MO

B.A., History and Secondary Education 1996

Lindenwood University, St. Charles, MO

B.A., Business Administration

1993

Lindenwood University, St. Charles, MO

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