Sales Manager
Resume:
Sam Feagiai
San Francisco, CA 94134
********@*****.***
Home: 415-***-****
Cell: 415-***-****
To gain a management position in the banking industry where I
CAREER
can utilize my 6 years of experience and development.
OBJECTIVE
June 2009-April 2010 Bank of Hawaii
EMPLOYMENT
Pago Pago, AS 96799
EXPERIENCE
Branch Service Assistant
o Operations and Client Servicing
Operates and services computer equipment. Processes branch
transactions through the branch capture image equipment to include
utilizing jogger to level transaction by batches before imaging,
balances batches and ensure proper transmission of files timely and
accurately. Provides quality service by interacting directly with clients.
o Transaction Processing
Processes a wide range of financial transactions to include but not
limited to: cashing checks, accepting deposits, paying withdrawals,
accepting payments, issuing cashier's checks, selling traveler's
checks, processing wire transfers, and various drafts, etc. Balances
individual cash drawers. Buys/Sells currency/coin from vault and
tellers.
o Departmental Support
Provides team support, remains flexible to accept additional duties
without hesitation and may provide assistance in various areas as
needed of Automated Teller Machine (ATM), Vault, or Night Depository
custodian, and armored car transactions. Provides support in area of
the branch such as: answering phones, safe deposit activity, filing,
reviewing various reports for any appropriate action, and reviewing
and complying with circulars and policies.
o Sales Referrals
Uses strong knowledge of products/services to actively participate in
sales/referral programs. Provides referrals to the sales platform and
contributes to the branch's overall sales objectives.
January-May 2009 Bank of Hawaii
Branch Concierge
o Customer Engagement
Provides personal service to walk-in existing and prospective clients
focusing
on retention and deepening relationships with an emphasis in
providing a superior client experience. Handles complaints and
concerns generated from lobby clients. Using extensive knowledge of
the Bank's products and services and processes related to the
EMPLOYMENT consumer-servicing platform, markets financial services to clients by
EXPERIENCE addressing both long and short-term goals through client assessment
Cont.
profiling.
o Sales
Manages referrals, tracks sales and prospects pipelines to achieve
personal sales
goals and to contribute to the overall unit/district goals.
o Policy and Product Knowledge
Keeps informed of current Bank policies, procedures, federal laws and
regulations as well as maintains strong knowledge of all new products,
programs and sales promotions.
January 2007-December 2008 Bank of Hawaii
Bank Teller
o Customer Engagement
Provides quality service by interacting directly with clients. Processes
a wide range of financial transactions to include but not limited to:
cashing checks, accepting deposits, paying withdrawals, accepting
payments, issuing cashier's checks, selling traveler's checks,
processing wire transfers, and various drafts, etc. Balances individual
cash. Opens and closes accounts. Opens and closes the vault.
o Branch Operations
Performs duties as needed of Automated Teller Machine (ATM), Vault,
or Night Depository custodian, and armored car transactions.
Buys/Sells currency/coin from vault and tellers. Would be able to use
cash dispensing units. Provides support in area of the branch such as:
answering phones, safe deposit activity, filing, reviewing various
reports for any appropriate action on various reports, and reviewing
and complying with circulars and policies.
o Relationship Building
Provides direction and assistance to clients in utilizing various
channels for transactions such as: ATM's, Call Center, E-Bankoh, Night
Deposit for business clients, Bank by Mail, Bankphone, and Foreign
Currency Exchange machines. Uses knowledgeable of
Products/Services to actively participate in Sales/Referral programs.
Identifies clients needs. Provides verbal and printed information and
explains the features and benefits of the appropriate product.
Researches and resolves questions from other Bank of Hawaii
departments.
October 2003-December 2006 Bank of Hawaii
Collector
o Customer Engagement
Contacts delinquent customers through various means, including
telephone, letters or in person. Reviews, analyzes and determines
source of repayment problem. Recommends and implements course of
action to resolve delinquent status and assists customer in
reestablishing payment record.
Communicates and negotiates with external and internal customers
as well as bank personnel to resolve disputes, problems and
complaints. Follows up for timely completion of resolutions. Develops
resolutions to delinquency within established authority and guidelines
o Knowledge of Policy and Procedures
Monitors internal or external documents to remain compliant with
Bank of Hawaii, State and Federal regulations on collection and
bankruptcy policies and procedures. Demonstrates product knowledge
and utilizes all workout tools available for customer assistance.
Reviews, recommends and assigns accounts for repossession,
foreclosure or legal action. Utilizes bank and external resources to
facilitate skip tracing efforts.
o Relationship Building
Develops and maintains strong relationships with other departments
and branches along with other outside service providers, such as
repossession agencies and attorneys.
September 2000-May 2002 Bethel Bible Training Center
EDUCATION
Pago Pago, AS 96799
Received Diploma
o Class VALEDICTORIAN
September 1999-May 2000 Am Samoa Community College
Pago Pago, AS 96799
Enrolled student
September 1995-May 1999 J. Eugene McAteer High School
San Francisco, CA
Received High School Diploma
o Proficient in computer software such as Microsoft Word and
SKILLS
Excel as well as other standard office equipment
AND
o Strong negotiating, organizational, interpersonal oral and
QUALIFICATIONS
writing skills
o Typing skills by sight, verbal communication, and sales
o Marketing service skills
o Ability and desire to advance skills in various areas of personal
finance including investments, insurance, mortgage, etc.
• Michelle
REFERENCES
Bank of Hawaii
AS District Service Manager
Ph: 684-***-****
• Maina Meredith
Bank of Hawaii
Assistant Service Manager
Ph: 684-***-****
• Sabrina Betham
American Samoa Medical Center, LBJ
Staff Accountant
Ph: 684-***-****
• Reinette Thompson-Niko
ASG Dep’t of Commerce
Manager
Ph: 684-633-
Contact this candidate