Ralph C. Cox

**** ********* ***** *****, *********, NY 12302

207-***-****

abmx47@r.postjobfree.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Fifteen years experience in leadership and project management roles

with focus on product design and improvement, quality assurance

systems, process & productivity improvement, supplier development, new

product introduction, and information systems. Reduce cycle times and

costs for business through Lean Manufacturing and Six Sigma processes

throughout the supply chain. Certified Six Sigma Green Belt, ISO 9001

Internal Auditor, Supplier Quality Engineer.

CORPORATE CONTRIBUTIONS

. Develop and Lead supplier qualification initiatives. Most recently

completed a high visibility new product introduction and qualification

that resulted in over $73k in manufacturing savings.

. Guide poor performing supplier to improve performance by conducting

top down review of quality management systems, manufacturing processes

and painting methods. Resulted in reducing cost of quality by

estimated $430k and restoring confidence in supplier product.

. Resolve many GE supplier deviations pushing prevention and better

controls upstream to supplies.

. Quick resolution of problems preventing escalation of costly defects.

Drive root cause investigations. Develop preventative and corrective

action plans. Follow up with periodic audits to ensure compliance.

. Manage projects and large teams across multiple time zones for new

supplier product qualifications - both international and domestic.

. Coordinate local team contributions from multiple groups -

engineering, materials, sourcing, and manufacturing.

. Wide background of interdependent functions - Quality engineering,

manufacturing engineering, design engineering, project management.

. ISO 9001 management representative.

EXPERIENCE

General Electric, Schenectady, New York.

Supplier Quality Engineer 2005 - Present

. Develop and lead supplier first piece qualification plans and first

article inspections, assure quality through approval of detailed

manufacturing process plans, FMEA, product quality plans; ensure

manufacturing process includes robust quality practices.

. Provide technical guidance to suppliers to assure product compliance

with drawings and specifications.

. Conduct supplier product, process, and quality audits.

. Investigate root cause analysis and preventive/corrective action as

required.

. Work with commercial, engineering, and manufacturing teams to

eliminate barriers that may affect quality and delivery of sourced

components.

. Train and mentor junior team members.

. Assumed leadership role to investigate product exhibiting rapid

downward trend in quality. Performed top-level management system

review and complete product quality audit. Developed plan to

reorganize supplier quality management hierarchy and product quality

plan.

SpeechWings, Inc, Belfast, Maine.

Business Manager 2004 - 2005

. Developed new speech therapy and home health business providing

services to clients of central Maine.

. Established contracts with insurance providers and third party

benefits providers.

. Established company policies and procedures.

. Ensured state and federal rules compliance.

. Developed software used to perform billing, monitor receipts, and

track health care history

General Electric, Schenectady, New York.

Design Engineering, HPIP Diaphragms, Secondary Flows, & Seals 2003 -

2004

. Developed, updated and analyzed turbine steam flow models used in

identifying areas for seal examination, for calculation of heat

transfer and secondary steam flow, determination of boundary

conditions, and structural analysis of steam turbines.

. Predicted efficiency and secondary flows using theoretical and

historical data.

. Converted 2-D turbo machinery drawings to 3-D solid Unigraphics models

and updated them to geometric dimensioning and tolerancing standards.

General Electric, Bangor Maine.

Manufacturing Engineering 2001 - 2003

. Provided engineering disposition of quality/discrepancy concerns

encountered during manufacture of turbine diaphragm components during

Manufacturing Review Board.

. Collected, assembled and analyzed data to determine process

capabilities of turbine buckets, rotors and diaphragms using Six Sigma

methodology.

. Developed software to assist in control and tracking of quality

concerns and issues.

Onward Program, University of Maine, Orono Maine

Network Administrator 1998 - 2001

. Maintained department computer network. Performed troubleshooting and

maintenance on hardware and software.

. Trained staff and students in the use of PC's and software.

Laboratory for Surface Science and Technology, University of Maine, Orono

Maine

Department of Defense Research 2000

. Designed, performed experiments and interpreted data in ongoing

research for the Naval Surface Warfare Center (Dahlgren) in effort to

develop sensor materials for use in chemical and biological sensor

technology.

Jeff's Satellite, Inc. Belfast, Maine.

Management/Supervisor 1995 - 1997

. Managed daily operations of satellite and cable television company.

. Supervised staff. Hired and trained workers for commercial and

residential cable & satellite services.

. Ensured quality assurance and customer satisfaction.

The Cable Connection, Savannah, Georgia.

Manager 1991 - 1995

. Managed operations of cable television installation

company serving over 100,000 customers.

. Responsible for management of 35-person company.

. Supervised company expansion into aerial and underground

utility construction.

. Developed and implemented training and quality policies.

. Prepared project proposals.

. Increased customer satisfaction and work completion

ratios by instituting missed-customer response policy.

. Created and developed software for maintaining customer

service and satisfaction history, quality control

records, employee records.

US Army.

Personnel Administration 1987 - 1991

. Analyzed and reported division personnel and equipment strengths.

. Processed soldiers for duty assignment, change in pay grade,

separation from military duty.

. Created software to simplify and streamline daily tasks.

EDUCATION

University of Maine, Orono Maine.

Bachelor of Science in Mechanical Engineering, May 2003

Summa Cum Laude - GPA 3.76

PROFESSIONAL AFFILIATION

The American Society of Mechanical Engineers ? The American Society for

Quality

TRAINING & CERTIFICATION

Certified Supplier Quality Engineer ? Certified ISO 9001 Internal Auditor ?

Six-Sigma DMAIC with Green Belt Certification ? Foundations of Leadership ?

LRQA Lead Auditor Training Course ? Lean Manufacturing 40-hour Training

Event ? Geometric Dimensioning and Tolerancing ? Basic Structural Welding

40 hour course ? 40 hour Weld Inspection Training ? Presentation Skills ?

Mediation & Dispute Resolution 40-hour training course ? Introduction to GE

Leadership

COMPUTER SKILLS

Microsoft Office, Autocad/Autosketch, Mathcad, Minitab, Unigraphics, Pro-

Engineer, Visual Basic, SQL, Database Administration, Software Development,

Enovia, PLM, MRP

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