Quality Engineer
Resume:
Ralph C. Cox
**** ********* ***** *****, *********, NY 12302
***************@*****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
Fifteen years experience in leadership and project management roles
with focus on product design and improvement, quality assurance
systems, process & productivity improvement, supplier development, new
product introduction, and information systems. Reduce cycle times and
costs for business through Lean Manufacturing and Six Sigma processes
throughout the supply chain. Certified Six Sigma Green Belt, ISO 9001
Internal Auditor, Supplier Quality Engineer.
CORPORATE CONTRIBUTIONS
. Develop and Lead supplier qualification initiatives. Most recently
completed a high visibility new product introduction and qualification
that resulted in over $73k in manufacturing savings.
. Guide poor performing supplier to improve performance by conducting
top down review of quality management systems, manufacturing processes
and painting methods. Resulted in reducing cost of quality by
estimated $430k and restoring confidence in supplier product.
. Resolve many GE supplier deviations pushing prevention and better
controls upstream to supplies.
. Quick resolution of problems preventing escalation of costly defects.
Drive root cause investigations. Develop preventative and corrective
action plans. Follow up with periodic audits to ensure compliance.
. Manage projects and large teams across multiple time zones for new
supplier product qualifications - both international and domestic.
. Coordinate local team contributions from multiple groups -
engineering, materials, sourcing, and manufacturing.
. Wide background of interdependent functions - Quality engineering,
manufacturing engineering, design engineering, project management.
. ISO 9001 management representative.
EXPERIENCE
General Electric, Schenectady, New York.
Supplier Quality Engineer 2005 - Present
. Develop and lead supplier first piece qualification plans and first
article inspections, assure quality through approval of detailed
manufacturing process plans, FMEA, product quality plans; ensure
manufacturing process includes robust quality practices.
. Provide technical guidance to suppliers to assure product compliance
with drawings and specifications.
. Conduct supplier product, process, and quality audits.
. Investigate root cause analysis and preventive/corrective action as
required.
. Work with commercial, engineering, and manufacturing teams to
eliminate barriers that may affect quality and delivery of sourced
components.
. Train and mentor junior team members.
. Assumed leadership role to investigate product exhibiting rapid
downward trend in quality. Performed top-level management system
review and complete product quality audit. Developed plan to
reorganize supplier quality management hierarchy and product quality
plan.
SpeechWings, Inc, Belfast, Maine.
Business Manager 2004 - 2005
. Developed new speech therapy and home health business providing
services to clients of central Maine.
. Established contracts with insurance providers and third party
benefits providers.
. Established company policies and procedures.
. Ensured state and federal rules compliance.
. Developed software used to perform billing, monitor receipts, and
track health care history
General Electric, Schenectady, New York.
Design Engineering, HPIP Diaphragms, Secondary Flows, & Seals 2003 -
2004
. Developed, updated and analyzed turbine steam flow models used in
identifying areas for seal examination, for calculation of heat
transfer and secondary steam flow, determination of boundary
conditions, and structural analysis of steam turbines.
. Predicted efficiency and secondary flows using theoretical and
historical data.
. Converted 2-D turbo machinery drawings to 3-D solid Unigraphics models
and updated them to geometric dimensioning and tolerancing standards.
General Electric, Bangor Maine.
Manufacturing Engineering 2001 - 2003
. Provided engineering disposition of quality/discrepancy concerns
encountered during manufacture of turbine diaphragm components during
Manufacturing Review Board.
. Collected, assembled and analyzed data to determine process
capabilities of turbine buckets, rotors and diaphragms using Six Sigma
methodology.
. Developed software to assist in control and tracking of quality
concerns and issues.
Onward Program, University of Maine, Orono Maine
Network Administrator 1998 - 2001
. Maintained department computer network. Performed troubleshooting and
maintenance on hardware and software.
. Trained staff and students in the use of PC's and software.
Laboratory for Surface Science and Technology, University of Maine, Orono
Maine
Department of Defense Research 2000
. Designed, performed experiments and interpreted data in ongoing
research for the Naval Surface Warfare Center (Dahlgren) in effort to
develop sensor materials for use in chemical and biological sensor
technology.
Jeff's Satellite, Inc. Belfast, Maine.
Management/Supervisor 1995 - 1997
. Managed daily operations of satellite and cable television company.
. Supervised staff. Hired and trained workers for commercial and
residential cable & satellite services.
. Ensured quality assurance and customer satisfaction.
The Cable Connection, Savannah, Georgia.
Manager 1991 - 1995
. Managed operations of cable television installation
company serving over 100,000 customers.
. Responsible for management of 35-person company.
. Supervised company expansion into aerial and underground
utility construction.
. Developed and implemented training and quality policies.
. Prepared project proposals.
. Increased customer satisfaction and work completion
ratios by instituting missed-customer response policy.
. Created and developed software for maintaining customer
service and satisfaction history, quality control
records, employee records.
US Army.
Personnel Administration 1987 - 1991
. Analyzed and reported division personnel and equipment strengths.
. Processed soldiers for duty assignment, change in pay grade,
separation from military duty.
. Created software to simplify and streamline daily tasks.
EDUCATION
University of Maine, Orono Maine.
Bachelor of Science in Mechanical Engineering, May 2003
Summa Cum Laude - GPA 3.76
PROFESSIONAL AFFILIATION
The American Society of Mechanical Engineers ? The American Society for
Quality
TRAINING & CERTIFICATION
Certified Supplier Quality Engineer ? Certified ISO 9001 Internal Auditor ?
Six-Sigma DMAIC with Green Belt Certification ? Foundations of Leadership ?
LRQA Lead Auditor Training Course ? Lean Manufacturing 40-hour Training
Event ? Geometric Dimensioning and Tolerancing ? Basic Structural Welding
40 hour course ? 40 hour Weld Inspection Training ? Presentation Skills ?
Mediation & Dispute Resolution 40-hour training course ? Introduction to GE
Leadership
COMPUTER SKILLS
Microsoft Office, Autocad/Autosketch, Mathcad, Minitab, Unigraphics, Pro-
Engineer, Visual Basic, SQL, Database Administration, Software Development,
Enovia, PLM, MRP
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