Administrative Assistant Customer Service
Resume:
Hayley Kathryn Humphrey
Atlanta, Ga 30306
Email: *********@*****.***
EDUCATION
Bachelor of Science May 2008
University of Georgia
Major: Psychology
Minor: Italian
GPA: 3.8
Computer Skills: All Microsoft Office suites
Financed 60% of College Expenses through Hope Scholarship
Trained in Franklin Covey Time Management
WORK
EXPERIENCE
Recruiter May 2009- Present
Youth Villages
Sourcing Aspect
Post online job descriptions to generate candidates for open positions in
my region; currently 17 offices in Georgia, Florida, North Carolina,
Virginia and Washington D.C.
Assist operation recruiters with first interviews and initial contact
with candidates.
Develop sourcing strategies for "hotspot" areas; discuss hiring trends
with hiring managers.
Meet with each state once per week to discuss leavers and hiring needs.
College Recruiting Aspect
Attend career fairs in my region to speak with students about full time
and internship opportunities at Youth Villages
Meet with professors on campus to discuss how best to reach students, to
help develop brand awareness on campus.
Present to classrooms and clubs about Youth Villages.
Manage all new University Student applicants for my region through our
Applicant Tracking System, make initial contact, prescreen individuals
and send to appropriate program/location.
Manage Campus Representative Program- 25 College students that recruit on
their respective campuses.
Customer Service Representative/ Administrative Assistant January 2009-
May 2009
Lifewave, LLC
Answer all incoming phone calls, and messages
Provide customer support to customers, members and potential clients
Trouble shoot and resolve customer issues regarding membership
Act as administrative assistant to supervisor and manager
Educate potential clientele of products and business services
Assistant Account Executive May 2008- November 2008
Odyssey Marketing Group
Provide administrative support for Account Managers
Develop quotes and proposals for potential clients
Manage promotions from conception to completion
Provide general HR support by conducting interviews, creating job
postings, and managing
employee records
Administrative Assistant 2004-2005
Athens Chevrolet
Answered and logged all calls and messages
Coordinated customers with appropriate sales representatives
Conducted credit checks for prospective clientele
Organized appointment schedules for management
Developed extensive switchboard experience
Marketing Representative 2003-2004
Fusion Marketing
Effectively executed successful marketing promotions
Assisting in organizing and leading campaigns
Worked in a large group dynamic efficiently
Facilitated prospect interaction for potential sales opportunities
Adapted to various working environments and situations
HONORS AND
ACTIVITIES HOPE Scholarship Recipient 2003-2008
Dean's List Presidential Scholar 4
Semesters
Psi Chi member, a National Honor Society
Manager- Campus Representative Program, Youth Villages
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