Customer Service Manager

Meaghan A. Perrelli

**** **** **** *** ****/Cell 925-***-****

Sacramento, CA 95826 ********@*****.***

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Goal: Secure part time work as administrative/office assistant

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Education

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Sacramento State University, Sacramento, CA

December 2009

Major: Intercultural/International Communication Studies

Minor: Deaf Studies/ American Sign Language

Northgate High School, Walnut Creek, CA Grade Date: June

2004

Experience

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Knowledge Learning Corporation- Champions

Jan 2007-Present

Teacher

College Park the Verge

Jan 2006- May 2006

Office Coordinator/Leasing Agent

The Container Store- Walnut Creek Dec 2004- Aug 2006

Visual Team/ Sales Team

Scottsdale Swim and Tennis club Mar 2002- Aug 2004

Lifeguard/ Coach

Key Qualifications [pic]

Customer Service Skills

o Service orientated and positive can do attitude

o Ability to respond to customer inquiries and needs

o Pleasant warm telephone style

o Experience in operation of cash register

o Scheduling appointments process registrations

Communication /Interpersonal Skills

o Ability to communicate effectively with many different age groups and

backgrounds in a sensitive manner, and be responsive to their needs

o Ability to work in a collaborative team using conflict resolution

techniques, and facilitating collaboration and cooperation among

participants

Skills/Characteristics [pic]

o Microsoft Word, Various Database knowledge, Internet, PowerPoint, some

Excel

o Knowledge of office printers, and copiers

o Reliable

o Professional appearance

o Self starter, creative thinker and capable of multitasking

References [pic]

Janet McNairn - Knowledge Learning Corporation Area Manager (916) 714-

2452 (work)

Tamara Premock - Co worker and friend 916-***-**** (cell)

Ana Cruz- Manager, the Container Store- Walnut Creek 925-***-****

(work) ******@*****************.***

Additional references available upon request

Contact this candidate