Sales Management

Donnally Olsen

**** **** **** ****

Hoffman Estates, IL 60192

847-***-**** home

847-***-**** cell

Qualifications Summary

I am an extremely well-organized and detail-oriented professional with

highly effective people skills. I am a persistent, energetic, hardworking

team player, willing to learn and undertake projects. I have strong

communication, PC, multi-tasking skills.

Experience

ACS Recovery Services, Inc (ACSRS) formerly Primax Recoveries

7/2000-9/2008

Schaumburg, IL

Account Executive

Responsible for the installation, service and retention of client's,

generally insurance companies or large corporations, for a Health Care

Recovery Company. Duties included cultivating and maintaining client

relationships.

Managed the installation process to implement new clients.

Monitored State laws relative to Subrogation and Right of Recovery.

Delivered oral and written presentations to the client outlining our

products and services.

Coordinated efforts with internal Investigation and Recovery departments

to ensure all contractual requirements are fulfilled between the client

and ACSRS.

Reviewed and evaluated client reimbursement reports on a monthly basis to

monitor recovery efforts.

Responded to client inquiries relative to our efforts on their member

files.

Loaded internal systems with pertinent client data and fees to ensure the

downstream recoveries are accurately billed.

Worked closely with the Data Manager to monitor receipt of client data and

oversee that the data is loaded into the system.

Worked with the client to obtain additional information needed to pursue

recoveries. Act as liaison between the client and internal operating

areas.

Completed and updated management reports and internal implementation

project plans.

Position required knowledge of Subrogation, Coordination of Benefits,

Contractual Overpayments and Medicare + Choice products.

Responsibilities included supervision of Client Service Representative

assigned to assist with my clients.

Foundation Health Systems - ReviewCo (HealthNet) 7/1998 - 7/2000

Chicago, IL

Manager, Workers Compensation Account Management

Ensured quality service and satisfaction, establishing positive

professional relationships to both external and internal customers

Analyzed utilization reports to identify trends and opportunities for

Managed Care programs

Coordinated client implementation, provided client plan design

enhancements, responsible for ongoing sales, responsible for cost savings

reporting, coordinated yearly renewals, provided risk management

assistance

Reviewed and analyzed the benefit market to determine client needs, market

trends and regulatory effects, reporting the results to executive

management, and developed innovative programs and services to meet client

and company goals

Alexian Health Systems 1/1994 - 7/1998

Chicago, IL

Public Relations Consultant, Business Development/Community Relations

. Public/Media Relations

. Community Resource

. Corporate and Occupational Health sales

. Created Marketing Strategies and Literature, Advertising and Direct

Mail campaigns for satellite facilities

. Coordinated on site Health Fairs and various Health Screening both on

and off site

. Consistently increased patient census by 25% monthly

Cost Care, Inc (Managed Care Division - John Hancock) 9/1991 - 1/1994

Chicago, IL

Director, Client Services/Sales

Provided strategic consulting and technical advice to the Company's clients

on cost containment and plan design

. Developed new business opportunities with target clients, analyze company

costs and utilization patterns, participation in implementation meetings

with new clients to establish base line relation with client and

understanding of benefit intent and assist clients in the development of

program design

. Worked closely with the Account Management team and outside consultants

to retain existing clients and develop new business opportunities

. Reviewed and analyzed the benefit market to determine client needs,

market trends and regulatory effects, reporting the results to executive

management, and develop innovative programs and services to meet client

and company goals

. Primary liaison for Key Accounts, ensured quality service and

satisfaction establishing positive professional relationships with both

external and internal customers, analyzed Client utilization reports to

identify trends and opportunities for Managed Care programs, responsible

for ongoing sales, responsible for cost savings reporting, coordinated

yearly renewals, provided risk management assistance, conduced on site

tours, conducted on and off site sales and educational presentations

. Established and directed an EPO for Abbott Laboratories' Rocky Mt, NC

location

AJG Co/Gallagher Bassett Benefit Services, Inc 1/1988 - 9/1991

Chicago, IL

Consultant, Account Management/Client Relations

. Developed and executed a pilot program in Account Management/Client

Relations for Midwest Regional TPA accounts, successfully expanded to

National TPA accounts

. Facilitated workshops, conducted educational presentations and system

demonstrations

HealthCare Compare 9/1986 - 1/1988

Downers Grove, IL

Account Manager

. Service major corporate, TPA and carrier accounts in all aspects of

Account Management for Managed Care programs.

EQUICOR 1/1980 - 9/1986

Palatine, IL

Technical Consultant

. Benefits Analyst (claim adjudication) promoted to Technical Consultant

for Medical/Dental/Disability

Education

University of Iowa US-IA-Iowa City

Mt Mercy College for Women US-IA-Cedar Rapids

Dale Carnegie Institute US-IL-Oak Brook, Certification - Human Relations

Sales/Marketing

Affiliations

Schaumburg Township, Human Services, Vice President - Board of Directors

IL Tax-Aide Marketing Consultant

American Cancer Society Board of Directors

Addendum

As an individual with intense Industry experience, I possess considerable

practical knowledge in Benefit Administration and Risk Management, Medical

Malpractice, Managed Care and Clinical settings, which includes an

understanding of contracts, the Standards of Insurance - Medical

and Dental, Medicaid, Medicare, Workers' Comp/Occupational Health, UR, Case

Management (medical and psychiatric), Credentialing, Negotiations and

Contracting, Prescription Pharmaceutical Services, Home Health Care, Long

Term Care, Hospice, EAP, POS, EPO, PPO, HMO, MSO, PHO, DMO, Subrogation,

defined benefits, defined contribution, IPA, TPA, ASO, Mini Premium, Fully

Insured and Captive Insurance environments, with extensive Sales,

Client Relation and Retention skills.

My account responsibilities have included union and non union clients -

Whirlpool, Ernst & Young, Ford Motor Company, BASF, State of IL, County of

Cook, Opryland USA, Disney, Hartmarx, Com Ed, Borg Warner, TTX, American

National Can, Motown, Arthur J. Gallagher & Co, Zurich-American,

Archdiocese of Miami, Brevard County, Broward County, Archdiocese of

Chicago, Archdiocese of Cincinnati, Archdiocese of St. Louis, Abbott

Laboratories, Waste Management, Chicago Bridge and Iron, Hospital Sisters

Health Systems, Sisters of Charity, Hyatt, Signature Health Alliance, BASF,

State of IL, County of Cook, Health Net, Inc., Horizon Blue Cross and Blue

Shield of New Jersey, Health Alliance Medical Plans of IL and IA, Tyco

International, HealthSpring, Martin Boyer & Associates, Aetna, CIGNA,

Anthem, Chicago Bridge and Iron, Kemper Insurance, CNA, UniCare, Hospital

Sisters Health Systems, Sisters of Charity, Signature Health Alliance,

Health Net, Inc., PacifiCare, Kaiser Permanente, P5 Health Plan Solutions,

as well as, local and national governmental and educational risk pools,

hospital and physician groups.

Additionally, while working with Brokers, Employers, TPAs, Managed Care

Vendors, Insurance Carriers, Benefits Consultants, Risk Pool Groups and

Unions, I have coordinated and installed alternative funding methods, as

well as, resolving premium and claim issues.

Contact this candidate