Customer Service Engineer
Resume:
Rene Quarshie
Pflugerville, TX 78660
**********@*******.***
Product Marketing Manager
Turnaround / Market Sensing / Market Problems / Opportunity Analysis / Feature Definition /
Roadmapping / LEAN / Market Requirements / Product Launch Planning / Cost Control /
Market Segmentation / Agile Pragmatic Marketing / Margin and Profit Growth / Training /
Competitive Analysis / Change Adoption / Brand Ownership /
Customer Service / CRM / Pre & Post Support
An engineer and a product professional who consistently balances market value against
schedule, competencies, resources, and investment constraints to define the most
competitive product possible. I monitor and increase overall customer endorsement of
products and services to secure significant market share. In an environment of continuous
change, I increase competitive advantage through sound and profitable product initiatives.
I use solid leadership capabilities to socialize new product initiatives, perform
customer visits, call reports, and win/loss analysis in a collaborative environment to
identify new innovation opportunities, institutionalize product vision to increase
idea conversion, and provide the personal ownership to see it to completion.
* Maintaining a holistic/systems view of product strategy; coordinating market demand,
customer needs, engineering constraints with business opportunity
* Increasing competitive advantage through product initiatives
* Collaborating across products and product-lines to leverage core assets effectively
* Unifying teams within a culture of constant change to create an environment of high
performance and standards of excellence.
Key Characteristics: Highly resourceful, versatile and analytical. Accepts personal
responsibility for product success and failure. Exceptional team motivator with
strong leadership skills. Turns complex liabilities into strong assets. Bridges
tactical action and strategic thinking. Demands results from a strong process focus.
I received my MBA in International Business with distinction from the Keller School of
Management in 2009. My BS in Computer Engineering is from the University of Delaware
in 2001.
Career History
Senior Design Engineer, Freescale Semiconductor, (a $5B manufacturer producing
integrated circuit products focused on the automotive, embedded and communications
markets), 2001 to Present. Led a team of up to five. Provided comprehensive engineering and
product definition support. Gathered market evidence, developed problem statements,
analyzed business opportunities, defined product features, created competitive
roadmaps, developed market requirements, and planned product launches. Consistently
delivered product on time and within budget according to my product roadmap.
Customer Service Advocate, Risk & Fraud Analyst, MBNA America, 1997 to 2001. While a
fulltime student, sold credit card products and provided assistance to customer with
credit card inquiries. Researched credit cards to determine any fraudulent activities.
Research Assistant, University of Delaware, 1997 to 2001. Conducted research to
investigate different methods of reducing the computational time required to process and
manipulate digital images. Reduced the computational time required from days to hours
using MPI resulting in a 400% improvement.
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