Customer Service Human Resources

Allison J. McClure

**** ********* ******** ** ** #710

*******@*****.***

Atlanta, Georgia 30342

678-***-****

* *********

Masters of Business Administration (MBA)- 2nd Year

Concentration in Human Resource Management

Georgia State University, Atlanta, GA

Bachelor of Science in Business Administration, May 2006 (cum laude)

Human Resource Management

1 Auburn University, Auburn, AL

3

4 WORK EXPERIENCE

Perspective Benefits Consulting, Inc.

September 2007-Present; Roswell, GA

Account Manager

. Manage 20 small-medium business accounts providing client support

and services

. Present health insurance options and renewals to clients

. Administer benefits for clients including new hires, terminations,

life changes and COBRA

. Lead enrollment/renewal meetings

. Assist employers with education of employees on benefit packages

. Council employees directly on benefits plans

. Resolve/Appeal claim disputes with insurance carriers

. Create benefit websites for employees to access benefit summaries,

forms, and information

. Establish and maintain positive relations with health carriers

. Produce marketing strategies and materials for business expansion

The Renaissance Ross Bridge Golf Resort and Spa, (a four diamond

property)

June 2006-July 2007; Hoover, AL

Human Resources Supervisor

. Administered employee benefit program for 300+ associates

. Involved in a variety of employee relations activities including

associate awards, recognition, promotions, discipline, complaints,

and problem resolution

. Supervised an HR Generalist and a Payroll Specialist

. Trained hiring managers on applicant software, interviewing skills

and selection criteria

. Facilitated new hire orientation classes

. Responsible for performance management process

. Created and submitted job advertisements

. Conducted exit interviews in order to determine areas of

improvement for position and to increase retention

. Completed unemployment claims

The Hotel at Auburn University and Dixon Conference Center

January 2006-April 2006; Auburn, AL

Human Resources Intern

. Directed the application process

. Checked references of potential employees

. Assisted with new employee orientations

. Maintained current employee files and records

. Composed a daily Commitment to Excellence pamphlet

KEY SKILLS & CURRENT LICENSEING

. Personal: Verbal and written communication, Customer Service,

Organizational skills, Strong work ethic, Leadership experience,

Outgoing, Personable

. Computer: Microsoft Office Suite, Outlook, ADP, Reportsmith,

Timesaver, UNICRU application software

. Licenses held: Resident Agent for Life and Accident & Sickness in

the state of Georgia

1 REFERENCES Available upon request

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