Customer Service Manager
Resume:
Brittani Dudley
**** **** ***** *** ***** West Des Moines, IA
******@***.***
OBJECTIVE
To obtain a position with an established company in a work industry that
offers stability, growth, and advancement opportunities, that will allow me
to utilize my skills to gain work experience in a high energy environment,
to excel in customer service & to bring a new set of dynamics to your
company.
QUALIFICATIONS
Highly competitive, self-starter who is organized, disciplined and goal
oriented; Excellent communication skills demonstrated by the ability to
work with people of diverse backgrounds; Maintain focus in demanding work
environments, under deadline and pressure conditions; Meets challenges
head-on,Always find a way to effectively complete multiple assignments
or tasks; Committed to customer service. Understands the importance of
gaining and maintaining customer relationships; Resourceful, dedicated,
versatile and adaptable; Welcomes the challenge of solving problems;
Experience with Microsoft: Power Point, Publisher, Word, Office, Excel,
Windows, and XP Operating systems. Types 40 WPM
WORK EXPERIENCE
Nationwide Insurance- Adjuster for claims, assisting customers with
total loss vehicles June 2009- Present
Wells Fargo Financial- Des Moines, IA August 2008-present
Phone Banker; processes loan, file applications, sales, assists
customers, provides customer service,
Answers outbound phone lines.
Sun Glass Hut-San Diego, CA June 2007-present
Assistant Manager; Loss preventions Liaison for California region;
Provides customer service; Opens, closes and manages registers;
Maintained sales goals; Trains associates; payroll.
Lady footlocker - San Diego, CA February 2006-November 2006
3rd key manager; oversaw employees; performed weekly audits; cash
register management; opened and closed the store; managed inventory
levels by insuring that products were coded properly upon receipt;
processed customer transactions to include refunds and exchanges;
Performed other duties as required, including cashiering transactions,
customer service, phone duties, and stocking.
Skills/Abilities-Leadership
Member of San Diego State women's track team for 3 years; Team Captain
2006 season; Lettered three years in collegiate championships; Carried
full course load while competing in division I track and field;
Volunteered coached for track and field 2007
EDUCATION
Bachelors of Science in criminal justice
San Diego State University, May 2008
COMMUNITY INVOLVEMENT
Food Bank Volunteer - San Diego; 2005 Shop with a Jock Charity - San
Diego; Mentor program - San Diego School District; 2005 Breast Cancer
Walk - San Diego; 2006 Aids Walk - Los Angeles; Father Joes Homeless
shelter Volunteer
REFERENCES
Available upon request.
Contact this candidate