Sales Customer Service

Bruce Haviland

***** ******* *****

Strongsville, Ohio 44149

Home: 440-***-**** Cell: 440-***-****

E-mail: abmx11@r.postjobfree.com

CAREER SUMMARY

Experienced Senior Sales Manager with record of success leading business

operations. Results oriented with proven ability to meet and exceed the

expectations of employers and customers. Excellent, analytical and problem

solving skills that translate into realistic and effective solutions.

Dedicated to establishing and maintaining superior customer service.

Experience includes:

Sales Promotion Marketing

Quality Assurance Advertising

Cost Control Training

Customer Service Staff Development

Inventory Management Wholesaling Product

Negotiating Product Quality

PROFESSIONAL EXPERIENCE

Hyundai Motor America, Fountain Valley, California 2005-2009

District Sales Manager

Supported 15 factory authorized dealership operations in Northeast Ohio.

Managed wholesaling product to the client. Trained sales staffs on product

and customer satisfaction; sales associate achievement programs; financial

statement timeliness and accuracy; and sales promotions.

. Provided leadership to dealers that increased retail sales by 26% in

January 2009 and increased market share by 46% from January/February

2008 through January/February in 2009.

. District finished 4th in the nation in 2007 for combined wholesale

and retail objectives. Accomplished through consistent partnering

with Dealers,

. Increased Retail sales by 12% for calendar year 2006 and by 6% in

2007. Accomplished by providing additional product, balancing

inventories, increasing market awareness and increasing promotional

activities.

. Finished 1st out of 12 Districts in Customer Satisfaction for 2008

by updating processes and delivering training to Dealers and

personnel.

. Increased Dealership response to customer requests for product and

promotional information from 26% in May 2008 to 92% by December 2008

by implementing training and follow up procedures.

Saab Division of General Motors Corp, Detroit, Michigan 1998-

2005

Area Sales Manager

Managed sales operations in 3 states for GM and Saab consisting of vehicle

distribution, sales, promotions, and sales training. Partnered with

department managers to rectify problems and concerns.

Bruce Haviland Page Two

Area Sales Manager - Continued

. Managed the #1 retail and wholesale volume District in the U.S.

during 2002 achieving 101% of objective, 2003 at 102%, 2004 at 108%,

and 2005 at 112%.

. Achieved #1 District ranking in Customer Satisfaction for 2002,

2003, 2004 and 2005. Accomplished by delivering multilevel training

to dealership managers, sales staff and service public contact

personnel.

. Earned Saab's 1st annual Achievers Award in 2003 based upon the

above accomplishments.

. Earned General Motors Achiever Award status in 2004 based upon the

above accomplishments.

AON CONSULTING, Chicago, Illinois 1994-1998

Area Development Manager

Consulted with Chrysler Corporation and Chrysler Corporation Dealers in

Ohio and Pennsylvania to develop and implement process changes that

improved dealers' overall operation and profitability.

. District was 1st in Pittsburgh Region to have 5 dealers awarded with

5 Star Recognition. Accomplished through redesigning and implementing

processes in partnership with dealer managers and personnel.

EDUCATION

Bachelors in Marketing, Eastern Michigan University, Ypsilanti, Michigan

Minor in Business Administration

Associates Business Administration, Northwood Institute, Midland, Michigan

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