Sales Customer Service

William D. DuFour, Jr.

**** **** ****** . **** *****, CA 90815

*******@***.*** . 562-***-****

chief financial officer / executive manager / chief operating officer

Strategic Business Planning . Product Management . Operations

Highly accomplished, visionary Executive successful at building and leading

high-performance organizations, with revenues of up to $300MM. Experience

with both start-up and growth organizations. Combines strategic and

tactical financial expertise with strong qualifications in business

development, operations, and leadership. A strategist with a clear sense of

purpose and urgency when faced with diverse situational challenges during

periods of both declining sales and rapid growth. Results-oriented,

decisive leader with proven success in new market and product

identification. Proven track record of increasing sales, market share, and

profitability. Tendency to thrive in dynamic and fluid environments while

remaining pragmatic and focused.

Core Competencies

. Senior Management Team Building

. Change Management

. Visionary Leadership

. P&L Management

. Operations Management

. Market and Product Identification

. Technology Development

. Product and Project Design

. Financial Planning and Management

. Strategic Alliances

. Mergers & Acquisitions

. Accomplished Spokesperson

. Budgeting, Planning, Forecasting

. Business Development

. Cost Control

. Contract Negotiations and Administration

. Mentoring and Coaching

Professional Experience

Informative Research - Garden Grove, CA

1995-2009

President, COO, CFO, and Director

Served as President, COO, CFO, and Member of the Board of Directors of a

sixty-four-year old, privately held, $65 million company that provides

consumer information services and document management to major national

accounts, with as many as eight customer service and operations-based

offices.

Developed and maintained bottom-line responsibility for business and

marketing plans; strategic planning; product development and management;

and software processes for internet customer selling, ordering, and

servicing. Led over 300 employees, including seven Vice Presidents,

Controller, HR Director, and Operations Manager; provided cross-

functional management. Directed all operations for product delivery and

servicing. Redefined organizational structure, oversaw major pricing

decisions, and performed monthly financial evaluation of company results.

Key Achievements:

> Successfully recruited, mentored, and developed a senior management

team into a cohesive, goal-oriented team of achievers.

> Designed and implemented reorganization of corporate structure

eliminating redundancies in both personnel and functions, which

improved the efficiency and effectiveness of sales, production,

customer service, and technical management teams. Achieved a net

increase in profitability of 40%, while markedly improving employee

morale and productivity.

William D. DuFour, Jr. . Page 2

> Formulated annual business plans that successfully motivated the

sales team to achieve a 35% increase year-over-year in sales volume

while production/line managers reduced production costs by 20% year-

over-year and increased production capacity without an increase in

headcount.

> Developed and introduced new products to meet marketplace demand

that permitted the up-selling to existing customers and the

opportunity to acquire new customers.

> Created a more customer and market-driven online product ordering

process, which facilitated ease of use and increased sales.

> Instituted a billing system that simplified customer ordered

products and services with easy to read fee structure.

> Implemented a Salary Administration Plan, Employee Classification

System, and Employee Performance Management Plan with annual

reviews, which permitted a systematic career development path for

all classified and unclassified employees.

> Instructed the accounting staff to fully utilize bank sweep accounts

in order to take advantage of overnight investment opportunities to

increase interest income.

> Negotiated the sale of a sister company of Informative Research for

8.5 times EBITDA, which netted the shareholders 16 times the

original purchase price.

> Purchased an operating company, as a standalone company, to

compliment and diversify Informative Research product offerings;

this company was managed simultaneously with Informative Research.

AON ENTERTAINMeNT, LTD. - Los Angeles, CA - London, England

1992-1995

Vice President of Finance and Administration, CFO

Served as Vice President of Finance and Administration and CFO of a

publicly held company, which provided specialized insurance products to

the sports and entertainment industries with sales of $250 million. Multi-

state and multi-national service and sales offices.

Day-to-day business affairs and operations responsibility, including

strategic planning, product development, and software processes for

delivering highly specialized and regulated insurance policies in a

timely manner. Perform monthly financial evaluation of company results;

prepare documentation for 10Q and 10K filings. Redefine organizational

structure and internal controls, and oversaw major pricing decisions.

Participated in international project and product development through due

diligence and prioritization. Reported to President / CEO.

Key Achievements:

> Directed accounting and financial personnel in developing cash

management and billing procedures, which increased monthly cash flow

by 25% and reduced DSO proportionately without affecting customer

relations.

> Implemented administrative and budgeting techniques, which resulted

in a more cost-effective approach to cost of goods sold, selling

expense, and GNA. Through hands-on budgeting approach, improved

management and purchasing controls to produce a 20% reduction in

overall expenditures.

> Participated in due diligence process in the merger of two insurance

companies to form a new specialty insurance provider to the sports,

leisure, and entertainment industries.

William D. DuFour, Jr. . Page 3

> Assisted with start-up of a new completion bond facility company

with a $500 million capacity, which was a collaboration between one

international insurance company, one domestic insurance company, and

AON Entertainment. Setup offices, operating policies and procedures,

hired office personnel, and launched the business.

AMERICAN TEChnOLOGIES GROUP, INC. - Los Angeles, CA - Houston, TX

1989-1992

Vice President of Finance, CFO

Served as Vice President of Finance and CFO of a privately held company,

which manufactured specialty electrical products to other wholesale and

retail distributors with sales of $150 million. Oversaw multi-state

service and sales offices.

Directed day-to-day business and financial affairs responsibilities,

including strategic planning, production cost accounting, and front-line

productivity analysis. Performed monthly financial evaluation of company

results. Redefined production line structure and internal controls, and

oversaw major pricing decisions. Reported to President / CEO.

Key Achievements:

> Controlled all business and financial affairs and reporting for

seven interrelated profit centers; rolled all profit centers up into

one consolidated P&L, effectuating an immediate 15% reduction in

overall expenditures.

> Established capital equipment replacement and leasing programs to

permit company growth without impacting company cash flow or

reserves. Created a positive image in the financial community,

permitting financing in a tight cash environment.

> Identified production problems, resolved issues with more effective

use of resources, netting a reduction in operational costs of 21%.

Education

Master of Business Administration, West Virginia University, Morgantown,

WV

Bachelor of Arts, Franciscan University, Steubenville, OH

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