Customer Service Human Resources

Career Objective: To obtain a job position related to

Industrial/Organizational Psychology

Education:

Valdosta State University Valdosta, GA

M.S. Industrial Organizational Psychology, GPA: 3.47 Dec. 2009

LaGrange College LaGrange, GA

B.A. Psychology / Business Minor, GPA: 3.26

May 2007

Activities: Co- Captain LaGrange College Men's Basketball Team

Knowledge and Projects:

-Conducted a mock assessment center for a head football coach position.

Researched the tasks, created a

task analysis, developed necessary KSAO's, created at least 3 assessment

activities, administered

our program, and evaluated our candidates. (Course group project)

-Developed a training program for an Academic Service Professional. Created

4 job functions. Created 10

tasks for each job function. Created a training program on using Banner

for academic advising, a role

playing exercise for academic advising, and a scenario exercise for career

counseling. (Course group project)

-Consulted with the Newnan- Coweta Chamber of Commerce. Created 6 marketing

strategies to increase chamber membership, increase membership retention,

and increase incremental revenue (Course group project)

-Completed Wild Adventures Leadership/Management Training (23 seminar

hrs.).

-Learned common performance appraisal methods, personnel selection methods

and employment laws.

Relevant Experience:

Wild Adventures Water and Theme Park

Valdosta, GA

Human Resources Intern

Jan. 2009- Aug. 2009

. Provided support to management in the Human Resources Department

. Conducted new hire/ rehire orientation classes for up to 100

people per class. Covered

safety and security, company policies and procedures, new

additions to the company, and

guest services

. Updated personnel files for employees

. Interviewed and referred applicants for open positions

. Recruited at local colleges and high schools with Employment

Coordinator

VSU Graduate School Admissions Office

Valdosta, GA

Graduate Assistant

May 2008- Dec. 2009

. Served as first point of contact in person and phone to current

and potential

graduate students with questions concerning graduate school

. Processed mail from graduate school applicants

. Created folders for applicants/ graduate students and processed

confidential records

appropriately

Previous Employment:

Customer Service Representative, Fresh Beginnings, Valdosta, Ga. Aug.

2007- Jan. 2008

Customer Service Representative, American Home Shield, LaGrange, Ga. May

2006- Aug. 2007

Lawn & Garden/Sports Fitness Sales Associate, Sears, Columbus, Ga.

May 2005- Aug. 2005

Shipping and Receiving Associate, Sears, Columbus, Ga. May 2004- Aug.

2004

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