Customer Service Manager

Angela Williams

**** ********* ***** . *******, ** 30034 . 404-***-**** .

***************@*******.***

Objective

Experienced HR professional seeking a challenging opportunity in a great

human resources department.

HR Experience

Benefits Worker's Compensation

Recruiting/Orientation Compensation

Training and development Employee Relations

HRIS (NuView) Executive Level Administrative

Support

Professional Experience

Caregiver-2/09-present

Cypress Communications-(Contract)

HRIS & Benefits Administrator ~ 11/07-12/08

( Resolved employee benefits concerns and disputes, serving as liaison

between the employee or dependent and

the plan administrator or insurer.

( Processed employee terminations, new hires, and change in employment

status in HRIS system, which included

coordination with several internal departments.

( Assisted with the daily administration of one or more employee benefit

plans including medical, dental,

vision, flexible spending accounts, life, STD/LTD, 401(K), FMLA, and

LOA.

( Monitored for the consistency in new hire orientations, background

checks, and drug testing procedures for

company.

McKenney's Inc. 3/2004 -8/ 2007

HR Generalist ~ McKenney's, Inc., Atlanta, GA 12/06 - 8/07

. Partnered with hiring managers to execute recruitment strategies.

. Recruited for all office and field personnel, posted jobs, reviewed all

resumes and provided qualifying resumes to hiring manager.

. Managed annual open enrollment period. Arranged for distribution of

materials from carriers, communicated changes to employees and arranged

for on-site representation by providers. Conducted employee presentations.

Processed changes within deadlines.

. Maintained all established benefit plans (group medical, dental, vision,

life, voluntary life, EAP, FSA) including enrollments, status changes, and

terminations. Prepared all exit paperwork, terminate benefits.

. Supervised maintenance of human resources records.

. Managed training function (program development, class registration, and

tracking).

. Teamed with HR Director to manage recruitment effort for all office and

field personnel for all three locations.

. Responsible for assisting with all aspects of our new human resource

information system (HRIS) as modules were implemented (candidate self-

service/recruiting, manager self-service, performance management,

benefits, and training).

. Responsible for conducting new-hire orientation for office employees.

. Lead employee relations committee, developing and leading various

employee activities and initiatives to insure strong culture and

engagement.

HR Administrator ~ McKenney's, Inc., Atlanta, GA 3/05-12/06

. Responsible for conducting new-hire orientation for office employees.

. Recruited for all office and field personnel, posted jobs, reviewed all

resumes and provided qualifying resumes to hiring manager.

. Supervised maintenance of human resources records.

. Assisted with maintenance of benefit programs (group medical, dental,

vision, life, voluntary life, EAP, FSAs).

. Provided customer service support to all employees as benefit issues

arise directly with vendor or through broker assistance.

. Assisted with annual open enrollment period and handling of all employee

benefit issues.

HR/Training Coordinator ~ McKenney's, Inc., Atlanta, GA 3/04- 3/05

. Conducted new hire orientation for union employees, including

introduction to company policies, and monitoring pre-employment drug

screen information.

. Scheduled and registered employees for both technical and professional

training needs for both on and off-site courses; followed up with

confirmations, cancellations, and rescheduling as necessary.

. Directed logistical details related to training events including travel

arrangements, expense management, seeing to instructor needs, catering,

technical requirements, and room set up.

. Maintained all training files - this includes keeping a tabbed folder for

each of our major vendors, keeping all filing current and accurate

. Tracked all training documentation per person/per vendor. Responsible for

preparing documentation for GA State Training Tax credit program allowing

company to receive upwards of $20,000 in tax credits each year.

Executive Assistant to VP (Provost) ~ Mississippi Valley State University,

Itta Bena, MS 3/03- 3/04

. Coordinated president's calendar, weekly employee meetings/luncheons, and

travel requests.

. Maintained vacation records, school calendars, timesheets, expense

reports, and student files.

. Entered data into spreadsheets and financial systems, typed memos,

reports, and letters.

. Answered busy telephone lines/screened incoming calls.

. Updated files and maintained documents in compliance with school

policies.

. Responsible for the preparation of exhibits, invoicing and bill

preparation, new hire coordination, receiving and distributing highly

confidential pieces of mail to the staff and employees.

. Made reservations, and informed executive board of any new and upcoming

business.

. Produced budget proposals and mailed/faxed accordingly.

Administrative Assistant ~ Custard Insurance Adjusters, Atlanta, GA 11/01-

2/03

. Handled worker's compensation customer service inquiries calls worldwide.

. Requested documents from physicians for the upkeep of each claimant's

file.

. Assisted adjusters with the maintenance of files, data entry, computer

work, and medical notes.

. Created/updated billing reports and customer concerns into the Database

(David System).

. Covered busy telephone lines, received/distributed all incoming mail to

manager and adjusters.

. Initiated follow-up with claimants and doctors as needed in order to pay

bills.

. Set up new files for new and previous claimants that adjusters wanted to

settle in a timely manner.

Skills

. Working knowledge of MS Office Suite

. Type 60 wpm/10 Key

. Excellent communication, organization and customer service skills

. Experience in interviewing techniques and running a successful hiring

process

Education

. B.S. Business Administration, Mississippi Valley State University

Affiliations

. Society of Human Resource Management National/Atlanta Chapter

. Member of Delta Sigma Theta Sorority, Inc.

. United Way Ambassador

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