Human Resources Management

RENEE ADAMS

**** ****** ****** ( Saint Louis, Missouri 63132

314-***-**** ( *******@*********.***

HUMAN RESOURCES/MANAGEMENT

Highly educated professional with proven skills in creating strong,

respectful cultures and driving excellence among diverse work groups.

. Unmatched Human Resources Training and Education

. Interviewed, hired, new employees and conducted performance reviews

. Organized conflict resolution professional with ability to resolve issues

through respect and honesty.

. Trained strategic manager able to communicate benefits and compensation

information thoroughly.

. Natural counselor and teacher who inspires trust and confidence.

AREAS OF EXPERTISE

Teaching/Training: Loss prevention, management mentoring, skills

training and performance evaluation

Conflict Management: Ministerial duties, customer satisfaction, retail

oversight

Organization: principles and practices of supervision including

leadership, team building, conflict resolution, training and

performance evaluation; retail operations management, order

processing, filing and report improvements all with applied time

management skills

Administrative: modern office practices including principles and

practices of record keeping and confidentiality; computer software for

internet and word processing, spreadsheets, statistics, and

presentation; communicate effectively both orally and in writing in a

business environment, English usage and business letter writing;

report and presentation writing; and statistical analysis and business

mathematics.

PROFESSIONAL SYNOPSIS

PEOPLE UNITED FOR CHRIST CHURCH, Missouri ( 2008-Present

Local church serving 200 members.

Ordained Minister/Associate Pastor: Director of Prison Ministry, New

Membership, Alcohol and Drug Abuse Alliance, and Literacy Programs. Lead

all congregational activity, including counseling, mediation, conflict

resolution, and community outreach. Direct baptisms, wedding, funerals,

church membership drives, event planning.

. Counsel, train, and teach morals, values and life skills.

. Increased membership by 10%.

THE HOME DEPOT, Brentwood, Missouri ( 2007-2008

Global home improvement specialty retailer.

Sales Specialist Home Decor: Provided customer support for the sales

process. Oversaw inventory management. Ensured adherence to shrink control

and safety code measures. Applied skillful customer service proficiency to

help drive sales in a big box environment. Handled special order sales and

installation contracts involving flooring and window treatments.

. Met all sales quotas/goals

. Commended for successful handling of customers with order conflicts

WALGREEN'S PHARMACY, Brentwood, Missouri ( 2002-2005

National pharmacy and retail chain.

Pharmacy Technician (CPhT): Worked directly with customers to provide

prescription services. Maintained prescription filling accuracy for over

200 prescriptions each night. Tracked prescriptions in Intranet database

and coordinated information with insurance carriers to ensure proper coding

and billing.

. Passed PTCB exam by self-study methods within the first year of

employment

. Filled over 300 prescriptions accurately during flu season; maintaining

exceptional customer satisfaction rates

MASTER CLEANERS, University City, Missouri ( 1999-2002

Local dry cleaner/laundry service.

2nd Shift Manager: Oversaw all shift operations for the retail store.

Managed revenue/cash and prepared nightly deposits. Worked with customers

to increase satisfaction and loyalty. Maintained inventory for entire

store.

. Streamlined filing and reporting by creating a more efficient filing and

work-in-progress system.

RENEE ADAMS ( Page 2 ( *******@*********.***

ZION MIRACLE TEMPLE CHURCH, Saint Louis, Missouri ( 1995-2002

Local church serving 300 members.

Ordained Minister/Co-Pastor: Led all congregational activity, including

counseling, mediation, conflict resolution, and community outreach.

Directed baptisms, wedding, funerals, church membership drives, event

planning and board of director duties.

. Served on Board of Directors as Second Chair to the Founder.

. Increased membership by 50%.

. Counseled, trained, and taught morals, values and life skills.

ROCK PRODUCTIONS, Saint Louis, Missouri ( 1986-1999

Entertainment Management Company.

Executive Manager: Recruited and Directed over 100 independent contractors

which included scheduling, event planning, correspondence, travel

arrangements, negotiating leasing contracts for facilities to host concerts

and multiple event operations. Created workforce teams and managed

operations, revenues, accounting, and financial reports, benefits and

compensation.

. Increased staff by more than 2500% and Increased Revenues by more than

333%

. Developed and implemented procedures and formulated policies

. Planned, coordinated, and directed operations

. Reviewed reports, set deadlines and timelines

. Prepared and maintained budgets, records and reports

. Prepared and assigned work schedules, duties, tasks, or responsibilities

. Interviewed, hired, new employees and conducted performance reviews

EDUCATION

Master of Business Administration in Human Resources

Colorado Technical University, Colorado Springs, Colorado. 2009

Executive Master of Business Administration

Colorado Technical University, Colorado Springs, Colorado. 2008

Bachelor of Science in Business Administration/Business Management

Colorado Technical University, Colorado Springs, Colorado. 2006

PROFESSIONAL DEVELOPMENT

PHR and PMP testing preparation

Courses in:

Managing Human Resources ( Building Effective Teams ( Workforce

Effectiveness ( E-Business

Strategic Human Resource Management ( Organizational Change ( Managing

Organization Development Current Legal Issues in Human Resources/Operations

Management ( E-Marketing ( Statistics I/II ( Organizational Behavior I/II (

Global Managerial Economics ( Managerial Accounting ( Applied Accounting

International Business ( Financial Management ( Applied Finance ( Business

Law I/II ( Project Management Theory ( Project Management Processes in

Organizations ( Personal Selling and Customer Focus ( Marketing Research

Applied Managerial Marketing ( Managing Project Risks and Opportunities (

Business Strategy Leadership I/II ( Quality and Supply Chain Management (

Information Technology in Business Management

MASTER'S CERTIFICATES

Human Resources ( Business Management ( Business Administration ( Change

Management

AFFILIATIONS

National Human Resource Association (NHRA)

American Management Association (AMA)

TECHNICAL SKILLS

Windows XP ( Word, Excel, PowerPoint ( Microsoft Office 2003 (Visio ( MS

Project

References available upon request

Contact this candidate