Sales Customer Service

Shelley Randall

**** *.*. **** ****** 954-***-**** /954-***-****

Tamarac, Florida 33321 **********@***.***

Sales and Business

Development Leader

I am an achievement oriented, dedicated and passionate

sales and marketing professional with a strong track

record of successes from the teams I have lead

as well as from my own business development efforts. I am seeking

a business to business sales account

development or management position where I can utilize my experience and

education to enhance the branding and growth of

your organization to your target audience.

. Promote effective leadership with integrity, honesty and

knowledge

. Lead a team with outstanding customer service processes

. Proven results with B2B Consultative Solution Selling

Strategies

. Meet & Exceed Planned Goals

. Strong written and verbal communication skills

. Proven account development, management & client retention

. Ability to solve complex problems and conflict

. Self motivated

. Hunter Personality

. Reporting accountability for sales results & projections

. Ability to communicate effectively with all management & key

decision makers

. Effective with small, mid-size and large account base

. Word, Excel, PowerPoint, Outlook, CRM Systems, Internet

Proficiency

. Strong marketing and business development and organizational

skills

. Pro-active business approach

. Driven financially

. Regional & National Account Development and Management

. Sales Management, Coaching, Motivator, Training & Team

Development

. Develop business and sales plans

. Create and Implement sales strategies

. Create and implement results oriented marketing plans,

including collateral materials, Referral Programs, Internet

Marketing, Community Involvement, and cross marketing

programs

. Project Management

. Create sales letters emails, newsletters

. Manage successful submission of RFP's and Vendor

Registrations

. Create company policies and procedures

. Research and consistently learn and keep up with industry and

business related information

____________________________________________________________________________

____________________________

Career History &

Selected Highlights

2010- Present Business Development Consultant: (Providing management

services for small to mid size

businesses in South Florida in order to

streamline expenses and increase profits)

Sales & Marketing Strategies,

plans, training.

Operation assessment &

organizational solutions.

Document Management Solutions.

2008- 2009 recordSHRED * CopyScan (Document Management Solutions/

Scanning, Destruction & Digital Storage)

Position: Business Development Manager:

. Improved and implemented growth oriented business

practices and procedures for the sales, marketing,

administration, and customer service and operations

divisions.

. Recruited sales and administration staff.

. Managed sales activities, process, strategies and

results.

. Supervised day-to-day operations.

. Created promotional strategies, advertising, marketing

materials, & corporate website.

. Co-marketed efforts with parent company CopyScan.

. Created Corporate sales and operations training and

procedures manual.

(cont)

. Enhanced Corporate Positioning in marketplace and

Industry

. Facilitated & achieved AAA Certification granted by

meeting security & service standards in industry.

. Facilitated Community Awareness Events & speaking at

organizations and companies.

. Successful submission of RFP's and Vendor registrations.

. Improved client retention.

. Responsible for own sales revenue of over $ 45,000 in six

months.

. Increased revenue 20% month to month.

. Increased service in existing account base.

2007-2008 FrankCrum (Leading PEO Organization)

Position: Business Consultant

. Responsible for business development throughout the U.S

. Self managed, work remote from Corporate Office

. Consult with small, medium and large businesses regarding

payroll, workers comp, employee benefits, risk and safety

management and HR administrative burdens

. Work directly with business owner, CEO, CFO, Controller,

and HR Directors

. Lead generation through Referral Network, Networking

Groups, Client Referrals, Cold Calls

. Achieved sales goals to plan

1999 - 2007 Shred-It USA (Leading International On-Site Document

Destruction and Recycling Company S. Florida

Position: Regional Sales Trainer & Coach & Sales Manager (2005)

Sales Manager (2002) Sales Team Leader (2001) Sales Territory

Manager (1999)

. Personal sales performance achievement recognized through

commission increases of 35-50% annually.

. Exceeded revenue goals 36 months in a row and recognized

consistently as the Top Producing Representative in North

America.

. Personally responsible for developing over 1500 accounts

resulting in over $ 5,000,000 in revenue.

. Responsible for the best customer retention of own accounts

year after year.

. Responsible for RFP's, Government Contracts, Multi-location and

Regional Accounts.

. Focused on the Medical, Financial, Insurance, Legal, Government

and various business service markets.

. Overall responsibility for all sales and marketing

initiatives in the South Florida territory, including

corporate business and strategy planning and implementation,

customer retention and referral development plans,

performance incentives, training & development programs, team

building and sales management.

. Manage customer service and sales staff employees, including

staff recruiting, training, and performance evaluations.

Additional HR responsibilities include development and

implementation of results oriented policies and procedures for

support and administrative staff, including mentorship

programs, conflict resolution and one-

One-one coaching, sales policies, procedures and division

organization.

. Responsible for the development and monitoring of all sales,

marketing and promotional materials for the local market

continually altering for the changing market dynamics.

. Responsible for all industry-related communications and

coordination for Shred-It through trade associations, co-

marketing efforts, trade shows, special events, media,

sponsorships, community involvement and business affiliations.

. Active participation in integrating the sales and marketing

team effort with operations and customer support

divisions.

. Selected by top management for the implementation of Regional

Sales Coaching & Training Programs for all General Managers,

Sales Managers and Sales Representatives in SE Region. Enhanced

corporate goals by facilitating and creating consultative sales

procedures and strategies, troubleshooting, and training basic

and

advanced sales skills. Maintain mentoring

communications with all managers and representatives.

Education: State University College of New York at Brockport

Several Formal Training Programs for Business & Finance,

Management, Sales, Marketing, Coaching &

Consultative Sales Skills Training

Hypnosis Institute of Orlando

Licenses Florida Real Estate License

& Designations: Certified Hypnotherapist

Certification in Managing, Coaching &

Sales Training by FORUM*

Contact this candidate