Project Manager Quality Assurance

Jennifer Inman

Pleasanton, CA 925-***-****

http://www.linkedin.com/in/inmanjennifer

*****.*********@*****.***

PROJECT COORDINATOR

Experienced project coordinator with focus on increasing revenue and

productivity by developing action plans.

Key strengths include:

. Project Coordination

. Oral and Written Communication

. MS Office

. Organization

. Business Process Creation and Improvement

. Training and Coaching

. Problem Solving

. Learning Technical Skills Quickly

PROFESSIONAL EXPERIENCE

SimplexGrinnell - Livermore, CA

2001 - 2009

REGIONAL COORDINATOR

. In matrix management organization, managed fulfillment of National

Accounts (NA) contract obligations in West Coast district offices.

. Subject Matter Expert for NA contracts, fire and life safety business

(including local and National codes), MS Office, Oracle CRM.

. Key team member in maximizing revenue on service performance per

contract provisions. Researched opportunities and worked with offices

to realize optimal revenue and ROI.

. Proactively improved productivity by choosing challenging areas for

individual offices and coordinated project of addressing those areas -

identified problems, brainstormed solutions, set up project goals

reflecting personnel availability and economic climate, and reviewed

results.

. Wrote first instruction manual since the beginning of

SimplexGrinnell's NA program, encompassing all aspects of NA work.

Benefited peer Regional Coordinators in training new District

Coordinators by providing easily accessible instructions for report

usage, invoicing, and standard operating procedures.

. Led 4-member team to establish Western states offices as company

leaders in significant aspects of NA performance, resulting in

satisfied customers and increased revenue. Originated processes and

scorecards that became standard for all offices starting in 2006.

. Key team member in designing office-specific processes for NA service

and revenue maintenance. Collaborated with management to allocate

resources most effectively and set priorities. Encouraged thinking

outside the box to determine solutions. Collected knowledge for use

in other offices and during reductions in force, where efficiency and

creativity were necessary to guarantee positive results.

. Leader in dynamic NA business process improvement and implementation

in times of major restructuring and introduction of NA programs.

Using growing knowledge of business and fire and life safety product

lines, submitted process documents to NA national leadership team that

were implemented and, if applicable, published for entire company.

. Trained multiple remote District Coordinators annually, focusing

program on company goals and greatest ROI of training time. Built

ongoing relations with students and continually improved the training

curriculum by following up based on the Situational Leadership model.

. Established standards and continued training by conducting weekly

regional conference calls to set and obtain commitment on specific,

realistic goals, resulting in reduced backlog of uncompleted work.

. Used Oracle CRM software customized for SimplexGrinnell. Out of 160

potential NA users, chosen as one of four NA beta-version users based

on knowledge of NA processes, computer proficiency, excellent

communication skills, and positive attitude. Wrote instructions for

NA database cleanup prior to rollout that were used company-wide to

expedite data conversion. During and after rollout, conducted group

and individual training classes and attended Q&A conference calls as

software expert.

. District Coordinator and IT Coordinator - 2001-2002; District

Coordinator and Regional Coordinator of 5-6 offices - 2002-2004;

Regional Coordinator of 10-12 offices - 2004-2009.

Prosoft Engineering - Pleasanton, CA

1998 - 1999

PROJECT MANAGER

. Managed multiple software development projects simultaneously within

tight hardware production deadlines. Executed contracts, monitored

budget and resource allocation, and built solid teams.

. Member of 6-manager team that reorganized company and implemented new

streamlined sales and project management processes.

SOFTWARE QUALITY ASSURANCE TESTER

. Independently designed and executed testing methodology for Pinnacle's

Studio 400 home video editing software without instruction manual.

Customer implemented many recommended changes to improve product.

International Immigrants Services - Fremont, CA 1998

PROGRAM DIRECTOR

. Researched and designed a $200,000 welfare-to-work program focused on

English as a Second Language and U.S. Citizenship instruction.

Determined curriculum materials. Followed up with formal grant

proposal to state of California.

. Directed ESL and citizenship programs. Taught ESL and Citizenship

classes. Managed five staff.

OTHER RELEVANT EXPERIENCE

Nagyk?r s, Hungary

ENGLISH CONVERSATION TEACHER

. Taught English to adult, high school, and elementary students.

. Coordinated English Club activities, including dramatic performances.

U.S. Arms Control and Disarmament Agency - Washington, DC

ADMINISTRATIVE ASSISTANT

. Coordinated submission of guidance papers for Chemical Weapons

Convention negotiations and implementation among relevant US

government agencies. Wrote text of guidance papers.

. Trained new hires on office procedures and computer system.

Community Presbyterian Church Job Connections - Danville, CA

VOLUNTEER

. Interviewed on TV's Comcast Local Edition to advertise the Job

Connections program and annual Leadership Conference. Interview

improved public speaking skills and benefited organization by reaching

large audience.

RECOGNITION

. President's Award (among NA Coordinators: most revenue billed, fewest

late inspections)

SimplexGrinnell, 2003

EDUCATION

. Bachelor of Arts, International Studies

American University, Washington, DC.

. Certificate, Teaching English as a Foreign Language

New World Teachers, San Francisco, CA.

Meta keywords: training, project management, coordinator, ESL, software,

QA, Six Sigma, Oracle, CRM, management, manager, director.

Contact this candidate