Customer Service Sales

FRANK J. BASILICO

**** ********* ***** . *** ****, NC 28562 . 252-***-**** .

************@**********.***

OBJECTIVE

To obtain an accounting position that will utilize my organizational,

analytical and management skills.

SUMMARY

Extensive experience in accounting, finance and sales. Able to effectively

perform as a leader or a team player. Acquired the necessary skills to

multitask and achieve required goals. Comprehensive knowledge of financial

statements, general accounting, and auditing.

PROFESSIONAL EXPERIENCE

Embarq, New Bern, NC 2008-2009

Customer Solutions Representative

. Achieved balanced sales first three months online

. Made top 10 in sales for center two months in a row

. Handled customer requests for service and offer solutions that best

fit their needs

. Effectively communicated to customers regarding collections, bill

explanations, and additional services

. Organized and maintain action plans to achieve monthly goals

Alltel Communications, New Bern, NC 2000-2008

Senior Wireless Consultant

. Oversaw daily activity reports for cash, inventory and sales

. Provided management support on retail location's bank account

reconciliations

. Managed satellite location for 1 year

. Received 2003 Gold Circle sales associate award

. Exceeded sales quotas regularly

. Trained other employees on the computer system and offered guidance in

customer situations.

. Solved customer service issues including bill explanations, plan

advice and general equipment problems

Cherry Point Chrysler, Havelock, NC 1999-

2000

Sales Representative

. Received salesman of the month award December 1999

. Sold new and used automobiles by building customer rapport

. Maintained solid customer service before and after the sale of the

product

Avco Financial Services/CitiFinancial, Havelock, NC

1998-1999

Account Representative

. Originated and processed mortgage loans up to and including closing

. Processed personal loans

. Collected past due accounts through telephone and field calls

. Converted revolving accounts into installment accounts, including real

estate

. Supported a select group of accounts each month with a goal to bring

current with all payments

American General Finance, New Bern, NC 1996-1998

Account Representative

. Solicited and processed personal and mortgage loans from origination

to closing.

. Collected past due accounts via telephone and field calls

. Sold credit and life insurance

. Ordered appraisals, title searches and credit reports

Shea and Gould, New York, NY 1993-1995

Accounting Manager

. Prepared financial statements

. Recruited, trained and managed a staff of 30 or more employees

. Supervised, motivated and monitored team performance

. Developed and maintained budget

. Reconciled bank accounts

. Reported directly to partners and board of directors

. Prepared monthly detailed accounting reports for partners

. Implemented financial controls and accounting procedures in compliance

with GAAP

. Initiated an outstanding debt collection program that yielded an

additional $200,000 in cash flow the first month in operation

. Oversaw accounting and records department simultaneously

EDUCATION

Master of Business Administration 2009

American InterContinental University Hoffman

Estates, IL

. Concentration: Accounting and Finance

. Coursework: Economics for the Global Manager, Global Financial

Management, Accounting for Managers, Financial Statement Analysis

Bachelor of Science in Accounting

St. John's University Queens, NY

SOFTWARE/SYSTEM SKILLS

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

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