Customer Service Manager
Resume:
Stephanie R. Bell
Kenosha, WI. 53142
Summary of Qualifications:
. 12+ years customer service experience
. 2+ years managerial experience
. Reliable, trustworthy, dependable, and flexible individual
. Capable of working independently and in a team environment
. Excellent attendance record
Employment History:
Assistant Manager
Foot Locker Gurnee, IL. 8/07-12/09
. Managed a team of 4-10 members on any given shift
. 12 hour shifts, 2-3 days a week in addition to 8 hour shifts 2-3
days as well
. Assisted customers in obtaining shoes/clothing to fit their needs
. Counted nightly deposits in addition to releasing them to Dunbar
Safe Co.
. Received, counted and stocked shipment in a timely manner
. Assisted other sister stores in management
. Performed inventory control including monthly audits
. Operated register when needed
. Effectively received and handled customer service issues or
requests
. Assisted store manager in scheduling
Head Cashier
Deb Gurnee, IL. 3/07-
8/07
. Supported store manager in directing team of 3-7 crew members
. Assisting customers in obtaining clothes/shoes/accessories to fit
their needs
. Received, counted, tagged and stocked shipment in a timely manner
. Counted nightly deposits and filled out coordinating paperwork
. Monitored crew and assured store operated in an exceptional manner
. collected payments by cash, check, credit cards, vouchers, or
automatic debits
. Supervised loss prevention audit programs including target store
audits, maintenance audits, safety audits
Customer Service Associate
McDonalds Kenosha, WI. 03/06-09/06
. Operated Drive Thru and Front Counter area
. Prepared salads, fries
. Assembled dressing/utensil packages
. Assisted customers with any requests
. Maintained cleanliness of dining area
Education:
Gateway Technical College
Obtained G.E.D
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