Customer Service Insurance
Resume:
ZEUDI A. GRAHAM
Atlanta, GA 30349
*******@****.***
Summary
Innovative bilingual insurance-services marketer and underwriter with
extensive product-management experience in commercial Excess and Surplus
Lines insurance.
Areas of Expertise and Skill Set
. Strong strategic thinker and team builder
. Fluent in Spanish and English
. Comprehensive solid understanding of E & S markets
. Product Management
. New Product Development
. Product and Market Analysis
. Customer service and support
. Sales and Service Management
. Recognized strength in analyzing and interpreting information quickly
and efficiently.
. Exceptional interpersonal, organizational, analytical, clerical and
communication skills.
. Strong computer skills with knowledge in Windows Operating Systems,
Microsoft Office, Outlook, Omni, P2K, Premiere, Winbroker, AIM, and
Image Right Paperless System.
. Knowledge of rating systems: SIRIS, NIFIS, BOB etc.
. Knowledge of Florida filings system: SLIP
. Exceptional problem solving skills. Able to quickly assess problems
and make sound decisions to resolve them. Accustomed to handling time-
sensitive and confidential matters. Poised and competent under
pressure.
. Experience with conflict resolution and employee relations in a
professional business environment
Employment
June 2009 to March 2010 Insurance Specialty
Group
Associate Broker, Pacific Wholesale Insurance Brokers, LLC
Assisting four Brokers (Property and Casualty lines of business) on
new and renewal business while managing all brokerage portfolios and
filings for the state of Florida.
. Creating and maintaining all brokerage portfolios
. Processing new and renewal business, binders, endorsements, invoicing,
loss run reports, audits, inspection reports, etc.
. File all Surplus Lines accounts bound in the State of Florida
through the FSLSO system
. Marketing and Quoting new and renewal business
. Supporting and maintaining retailer relationships
April 2008 to June 2009 Wood Special Risk Brokers,
LLC
Property Account Manager, Property Group
Assisting a Property Broker on new and renewal business while managing the
portfolio and information systems.
. Marketing and Quoting new and renewal business
. Creating and maintaining the property files and information systems
. Accessing and analyzing new business submissions.
. Processing new and renewal business, binders, endorsements, invoicing,
loss run reports, inspection reports, etc.
. Training and educating new employees.
. Translating new business risk information for Spanish speaking retailers.
. Supporting and maintaining retailer relationships
August 2005 - February 2008 Crump Insurance Services, Inc.
Transportation Underwriter, Transportation Team
Building retailer relationships while growing our new book of business and
maintaining our renewal book.
. Underwriting New and Renewal Business
. Accessing and analyzing the market and determining the best premium,
terms and conditions
. Adhering to specific company guidelines; carefully underwrite the risk
for acceptability and risk tolerance.
. Educating retailers on products, services, automation, and
underwriting standards as well as sales/marketing techniques
. Assisting members of the team with any back log, questions or problems
. Negotiating with carriers and retailers to grow and maintain the book
of business
. Informing managers of coverage and/or product opportunities/weaknesses
impacting growth potential; gathering pertinent competitive
information to assist in recommendations of product development.
Education
4-40 Insurance License (CPSR) and continued education
Financial Advising Classes
University of Central Florida Orlando, FL
. Graduated: Bachelors Degree in Psychology with a Minor in Sociology
Valencia Community College Orlando, FL
. Graduated: Associates Degree in Psychology
Florida State University Panama City, Republic of Panama
. Transfer Student
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