Customer Service Sales Representative
Resume:
Christina Zick
Whitehall, PA 18052
Objective: To obtain a position that allows for the application of
sales, customer service experience, and educational background
while utilizing drive and determination to achieve personal
success as well as maintain a competitive market share for the
company.
. Twelve years of laboratory sales experience in
competitive market.
. Excellent communication skills, territory management
and customer service abilities.
. .
Experience: Avallone Law Associates Philadelphia, PA
Client Services Manager
June 2008 - Present
. Initially worked as a consultant on a per diem
basis from 6/08 - 11/09. Became full time
employee
11/09.
. Drive business for the law firm through various
referral sources through initial contact with
potential
client as well as follow up with attorneys
and clients.
. Point of contact for all clients for problem
resolution,
cases updates, and follow up on various legal
issues.
. Act as a liaison between clients and attorneys
to
resolve issues as well as monies owed for
services
rendered.
. Perform legal research on various cases and
Accompany attorneys to court in select cases.
Geisinger Medical Labs Danville, PA
Laboratory Sales Representative
December 2007 - October 2009
. Call on physician offices and hospitals to promote
products and services of GML.
. Participate in the establishment of a for-profit
entity of a not-for- profit hospital.
. Educate physicians and staff on the services and
capabilities of GML.
TriPath Imaging Durham, NC
Physician Sales Representative
April 2005 - August 2006
. Educate physicians and staff regarding the features
and benefits of Sure Path Pap over the competitor's
liquid based technology,
. Educated physicians and staff on the features and
benefits of Sure Path technology.
. Worked with various laboratories to ensure proper
insurance coverage as well as testing capabilities.
Quest Diagnostics
Horsham, PA
Account Representative
December 2003 - April 2005
. Manage assigned accounts by handling account
inquiries to minimize account attrition and
negative volume variance.
. Educate customers on all new products and services
offered by Quest Diagnostics, including connectivity
solutions.
. Maintained knowledge of tests and services provided
by competitors and utilize this information to
solidify or enhance Quest Diagnostics' market
position.
Health Network Laboratories Allentown, PA
1996-2003
Pathology Sales Representative
. Coordinated programs and educational meetings with
physicians and staff to strengthen relationships.
. Used successful cold calling and presentation skills
to acquire business from the competition.
. Coordinated and designed pathology brochures and
literature.
. Worked resourcefully to resolve issues for clients
through dialog with customer care as well as
laboratory personnel.
Accomplishments
.
. Successfully promoted liquid based cytology in the
Lehigh Valley market with a 99% conversion rate from
traditional Paps as well as in the five county
Philadelphia areas.
. Developed sales program for Dermatopathology and
successfully obtained significant volume from
Dermatologists.
. Introduced Hematopathology services to current client
base as well as co-marketing and co-selling with
oncology sales representatives.
. Introduced Neuropathology services to Lehigh Valley
area as well as those counties in and around
Philadelphia...
. Developed Alzheimer's and Neuropathology brochures.
. Co-designed Women's Healthcare brochure with Director
of Pathology and Pathology Chairman. Initiated
Autopsy for Alzheimer's and Dementia program through
education of families and nursing home personnel as
well as working with Alzheimer support groups
Lehigh Valley Hospital Allentown, PA
Medical Transcription
1992-1996
. Transcribed physician orders and performed various
secretarial duties for the physicians.
. Answered telephones, pulled and prepared cytology and
histology slides for shipment to consultants.
Medical Associates Lehigh Valley Allentown, PA
Medical Secretary
1993-1996
. Transcribed physician orders for family practice and
cardiology physicians. Scheduled appointments and
answered patient phone calls.
Education: Cedar Crest College Allentown, PA
. Graduated magna cum laude with a Bachelor of Science
Degree in Industrial Psychology.
. Member of Psi-Chi Honor Society .
Lehigh County Community College Schnecksville, PA
. Associates Degree in Applied Science in Business
Management, May 1980.
National Notary Association
. Attended and completed necessary training to
become a
Public Notary in the state of Pennsylvania.
References: Will be furnished upon request.
Contact this candidate