Sales Representative Service

JORDAN C. MILLER

**** ****** **** . ********, ** 44882

419-***-**** (Res.) . 419-***-**** (cell) . ***************@*****.***

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GENERAL MANAGEMENT EXECUTIVE successful at leading a business solutions

service department, with annual revenues regularly grossing over one

million dollars. With experience managing multiple teams of employees at

various locations, I am capable of both effective hands-on management, as

well as proper delegation of responsibilities. A strong history of

designing and implementing technological improvements has resulted in an

expertise at the strategic planning process. I am effective in a rapidly

changing marketplace with a strong account relationship orientation. Core

expertise includes:

. General Operations & Productivity Improvement

. Vendor Sourcing, Negotiations & Quality Assurance

. Capital Expenditure Planning & Cost Containment

. Route Management & Logistics

. Financial Management

. Strategic Planning & Implementation

. Expertise in Microsoft Office Suite

. Experience with QuickBooks and Quicken

. Proficient with Adobe Suite Design Programs

. Experience with Maya 3D Animation Software

. Inventory Control Specialist

. Extensive Networking Experience

Bachelor of Business Administration . Tiffin University, Tiffin, OH .

Scheduled Completion- May 1, 2010

Associates Degree . Business Management . Owens College, Findlay, OH .

Completed- December 2006

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PROFESSIONAL EXPERIENCE

FRIENDS BUSINESS SOURCE, Findlay, OH 2003 to

Present

Manager, Business Solutions Service Department

Construct and manage service team while maintaining day-to-day operations

of service department. Duties include all budgetary and purchasing

activities, as well as scheduling and crisis resolution. Directly manage

service teams at 3 separate locations, consisting of 10 field service

technicians, 3 office personnel, and a 2-person delivery crew. Consult with

customers to analyze their technological needs and recommend the most

efficient business practices and equipment to use. Also serve as corporate

trainer, educating customers and coworkers on equipment operations and

networking basics.

. Since beginning as Service Manager, service territory has grown 300%.

Originating as a single service location, we have grown to include 3

satellite offices.

. Overall departmental profitability has increased by more than 100%,

totaling over $500,000 in gross profit annually.

. Instituted changes in purchasing practices that reduced parts usage

costs by 50%. These changes included adaptations in procedures as well

as the negotiation of lower prices from suppliers.

. Improved technician efficiency exponentially. Increases in territory

have been accounted for without an increase in service personnel.

JORDAN C. MILLER Page 2

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AMERICAN STANDARD, INC., Tiffin, OH

2003

Quality Control Specialist

In a facility manufacturing thousands of porcelain products every day, I

was personally responsible for tracking each specific piece through the

entire process. The daily inventory of goods produced was tracked and

maintained to a point of minimal losses. As loss prevention liaison between

upper management and over 30 employees, I utilized a Six Sigma inventory

control program to track production losses.

. Analyzed and redesigned physical product count procedure, resulting in

increased inventory accuracy and decreased work time. Inventory

process time was reduced by over 50%.

. Overall inventory losses were reduced by 50% as a direct result of

process improvements. Improvements included changes in scheduling, use

of improved inventory programs, and a redistribution of individual

responsibilities.

. Assisted in implementation and maintaining of proper operation of

product scanning system, consisting of over 30 workstations and

handheld scanners. Entire production process is dependent on the

effective operation of this system, and associated down times were

reduced significantly.

NICKLE'S BAKERY, Fremont, OH 2000

to 2003

Route Sales Representative

As a Route Sales Representative, I was responsible for growing sales

territory by creating new customers through cold calling and strategic

sales growth techniques. During this time, I was exposed to many different

corporate receiving and inventory procedures. Familiarity with the

processes of different corporations has provided valuable insight.

. Maintained product inventory, usage, and ordering of baked goods for a

base of over 50 customers.

. Increased sales for one specific route by 35% over a 2 year period.

Monthly sales averaged $15,000.

VOLUNTEER EXPERIENCE

CHRIST'S CHURCH AT TIFFIN, Tiffin, OH 2006 to

Current

Co-director of Angel Tree program

GEARY FAMILY Y.M.C.A., Fostoria, OH

2006 to 2007

Youth Basketball Coach

TIFFIN Y.M.C.A., Tiffin, OH

2010

Youth Basketball Coach

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