Human Resources Customer Service

STEPHEN M. HANSEN, SPHR ******@***.***

**** ******* ****** ****: 515-***-****

Johnston, IA 50131 Home: 515-***-****

CAREER SUMMARY

Results-oriented human resources professional and leader with broad

functional expertise and experience in the financial services, medical

quality improvement, manufacturing, gaming, and transportation industries.

Creative and adaptable with a history of success in employee and labor

relations, compensation and benefit design, recruiting, managing change,

and linking strategic initiatives to the day-to-day activities of all

employees.

PROFESSIONAL EXPERIENCE

IOWA FOUNDATION FOR MEDICAL CARE, West Des Moines, IA 2007 - 2010

Health care quality management company with $105 million annual revenue,

1000 employees, offices in 4 states.

Senior Manager, Compensation and Benefits

Designed, implemented, and administered company-wide compensation and

benefit systems. Managed HRIS system and HR Operations. Interim

responsibility for the recruiting function, and affirmative action

planning.

. Reduced benefit spending by $1.3 million in the first year while managing

the recruiting function.

. Over a seven month period, hired five additional recruiters and

subsequently 350 new employees with information technology and medical

backgrounds.

. Introduced a comprehensive Wellness Program for staff and attained a

69.7% participation rate.

. Managed the conversion of the HRIS system from CostPoint to Ceridian

platform.

PRAIRIE MEADOWS RACETRACK AND CASINO, INC., Altoona, IA 2003 - 2006

Combination Casino and Horse Track with $200 million in annual revenue, and

1,500 employees.

Director of Human Resources

Supervised a twelve-person Human Resources department. Responsible for

labor relations with three unions and employee relations with non-union

staff; recruiting; design, implementation and administration of a

combination market/point factor analysis compensation system; all benefit

plans (qualified and nonqualified); training and development including

customer service assessments; corporate risk management including workers

compensation and safety; and represented the HR department in company-wide

strategic planning.

. In three months, hired and trained 300 staff members to support a new

line of business (table games).

. Successfully negotiated labor agreements with three unions, increasing

their duration from 3 to 5 years.

. Designed and implemented a market/point factor analysis compensation

system for non-union employees.

. Made changes to workers compensation insurance coverage that resulted in

$900,000 annual savings.

. Moved medical benefit plans from fully insured to self funded status.

FEDERAL HOME LOAN BANK OF DES MOINES, Des Moines, IA 1995 - 2002

Wholesale financial institution with $65 billion in total assets.

Vice President and Director, Human Resources

Managed recruiting, training and development, employee relations, EEO/AA,

compensation, benefits and payroll. Designed and administered performance

management system; base pay, incentive and sales compensation plans; and

all retirement plans (including a non-qualified supplemental executive

retirement plan). Participated in strategic planning as a member of the

senior management team, and made presentations to the Board of Directors.

. Designed, implemented, and administered a sales commission plan coupled

with a company-wide incentive plan that boosted lending sales from $8

billion to $25 billion in 18 months.

. Recruited and retained minority officers at a level that was 53% higher

than the level of minorities in the entire MSA labor force.

STEPHEN M. HANSEN, SPHR Page 2

******@***.*** Cell: 515-***-**** Home: 515-***-****

FINANCIAL INFORMATION TRUST, West Des Moines, IA 1987 - 1995

Largest cooperatively owned data processor for financial institutions in

U.S. until purchased by FiServ in 1995.

Director, Human Resources

Responsible for recruiting, training and development, employee relations,

EEO, compensation, payroll, benefits, work comp and safety. Designed and

administered compensation and benefit systems. Participated in strategic

planning, and made presentations to the Board of Directors on all HR,

compensation and benefit issues.

. Maintained benefit expense to total expense ratio placed in the top 10%

in the U.S. for 2 years in a row.

. Recognized in Saratoga Institute's "Best in America Guidebook" for best

practice in reductions-in-force.

. Recognized in HR Effectiveness, Inc. "Resource Guide on Staffing and

Selection" for staffing strategies.

. Terminated a defined benefit pension plan, maximizing both shareholder

and employee interests and minimizing corporate tax liabilities upon the

sale of the company.

. Successfully managed two payroll conversions.

RUAN TRANSPORTATION MANAGEMENT SYSTEMS, Des Moines, IA 1985 - 1987

One of the largest privately owned transportation service companies in

the U.S.

Human Resource Services Manager

Administered medical benefit systems and a variety of pension plans;

installed, promoted and administered a 401(k) profit sharing and savings

plan; managed the compensation and performance appraisal systems; recruited

for all corporate openings; managed the Work Management Department, and

performed labor relations, including contract administration and

representing the company in the grievance process (predominantly with the

Teamsters).

. Within a 2 year period, reduced turnover from 34% to 11% at the corporate

office.

. Changed merit increases to an anniversary basis from a company-wide

annual basis.

. Introduced a gain sharing program for all corporate employees.

MODINE MANUFACTURING COMPANY, Racine, WI 1977 - 1985

Largest independent manufacturer of heat transfer units in the U.S.

Human Resource Manager - Trenton, MO (unionized) and Emporia, KS (non-

union)

Employee and labor relations, negotiation and administration of labor

contract with United Auto Workers; staffing, both salaried and hourly;

safety and workers compensation; EEO; salary administration; and physical

security.

. As part of the negotiating team in Trenton, successfully reached

agreement on 3-year contract with UAW.

. Prior to the start of negotiations, reduced the grievance backlog from 33

to 0.

. Successfully maintained non-union status in Emporia.

EDUCATION

MA Industrial Relations University of Iowa Iowa City, Iowa

BS Economics Iowa State University Ames, Iowa

Law School (6 Credits) Drake University Law School Des Moines, Iowa

PROFESSIONAL CERTIFICATION

Senior Professional in Human Resources (SPHR), 2003 - Present

COMMUNITY LEADERSHIP

Chairperson, Central Iowa Health Association

Member of the Board of Directors, Work Resources, Inc.

Chairperson, Phase III Compensation Committee, Johnston Community

School District

President of the Board of Directors of the Johnston High School Alumni

Association

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