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Manager Customer Service

Location:
Akron, OH, 44320
Posted:
March 11, 2010

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Resume:

CAREER PROFILE

A results oriented Operations Manager with proven abilities in strategic

planning, project management,

production efficiency, change management, operational analysis.

SUMMARY OF QUALIFICATIONS

MRP / CRP / ERP Planning Continuous Improvement

Industrial Engineering Theory of Constraints

Practices Discipline

Labor and Resource Participative Management

Utilization

Operations Planning Environmental Health and

Safety

PROFESSIONAL EXPERIENCE

Operations Manager Mantaline Corporation Mantua, Ohio 12/08 to

2/10

Rubber Extrusion Manufacturing and Service Organization

. Manage day to day operations of maintenance, extrusion and finishing

facility

. Ensure schedule execution to meet customer demands

. Track and manage scrap and other forms of wasted resources

. Develop and execute a staffing and training plan to sustain

operational requirements

. Maintain and improve technology base to develop competitive edge

. Investigate quality issues and develop corrective action through root

cause analysis

. Responsible for all phases of a two plant consolidation project and

the relocation of a third plant

. Budget Contractors, create purchase orders from quotes, reconcile

purchase orders when billed

. Responsible for Environmental Health and Safety management for the

facility

. Identify product flow and analyze for improvement

. Participated in TS 16949 and ISO 14000 Audits

Director of Operations The Plastic Lumber Akron, Ohio 10/07 to

Company 12/08

Plastic Extrusion Manufacturing

. Review sales trends and book rate to manage customer requirements

. Develop structure and serve as lead member of the corporate steering

committee

. Coordinate activities; assist in the development of goals, strategies

and tactics

. Assist the President in the planning and procurement of key raw

materials

. Source key raw material and outsource operations

. Create purchase orders for key raw materials

. Analyze, improve and develop organizational systems

. Direct the operation of quality and safety programs

. Monitor actual cost against standard cost; investigate variances and

develop corrective actions

. Review periodic updates of employee, extrusion, fabrication costs and

burden/overhead allocations

. Develop Bills of Material Structure and cost structure to provide

quotes for new products

Supply Chain Analyst I Goodrich Landing Gear, Brooklyn Heights, 08/05 to

Inc Ohio 10/07

Manufacturer of Aerospace Landing Gear

. Research out of production military landing gear technical data and

blueprints

. Solicit quotations and analyze supplier responses for out of

production military landing gear

. Recommend supply source based on lead time, supplier performance,

quality and price

. Maintain ITAR compliance, quotation library database and quotation log

. Provide supply base technical support, direct technical issues to

appropriate resources

. Train supply chain managers and buyers in quote solicitation and

response management

Planning Consultant Diamond Polymers Akron, Ohio 02/05 to

08/05

Custom Plastics Compounding and Color Matching

. Analyze, improve and develop organizational systems

. Develop and implement MRP, inventory control, cycle counting

. Provided facility layout, warehouse system, management techniques,

policies, procedures

Master Scheduler Commercial Metal Youngstown, Ohio 5/04 to

Forming 02/05

Heavy Metal Forming Manufacturer

. Prepare and maintain master production scheduling

. Plan and manage plant capacity

. Production plan supporting three distribution centers across the

United States

Production Control Corsa Performance Berea, Ohio 02/03 to

Manager 1/04

Manufacture of High Performance Automotive Exhaust Systems

. Lead and implement cultural migration to the formalized Sales and

Operations Planning

. Improved the decision-making process developing an inclusive

management team

. Facilitate review of monthly Sales and Operations Plan pertinent

Department heads

Delta Systems, Inc Streetsboro, Ohio 10/91 to

Operations Planning 5/02

Manager 12/00 to

5/02

Manufacturer of Electro-Mechanical and Electronic Safety Switches

. Develop the sales and operations plan and master production schedule

. Develop and maintain repetitive machine schedules subassemblies

. Schedule plastic injection molding machines, high-speed stamping

presses and assembly

. Advise management of trends, resource shortages, inventory and backlog

targets

. Resolve resource conflicts and planned labor requirements to fill or

relocate positions

. Core member ERP implementation team and On-Time Delivery team

Production Manager Delta Systems, Inc Streetsboro, Ohio 10/95 to

12/00

. Ensure proper planning and support in engineering, production and

customer service

. Develop policies, procedures and competitive departmental wage

structures

. Coach and develop supervisors to create a fully cross-functional

Supervisory team

. Element champion in QS 9000 implementation resulting in overall

systems improvement

. Cost reduction case study reduced direct labor and materials from 37%

to 29%

. Maintain production during all stages of a 24,000 square ft. expansion

project

Production Engineer Delta Systems, Inc Streetsboro, Ohio 10/92 to

10/95

. Develop production standards using TOC, 5S and time study

. Design production fixtures, pneumatic stations, production lines and

floor layouts

. Conduct and document all phases of new product lines

. Develop cost estimates for production equipment and the application of

new technology

. Develop work instructions, diagrams, procedures and machine operation

manuals

. Participate in product design and process FMEA's

Set Up Manager Delta Systems, Inc Streetsboro, Ohio 10/91 to

10/92

. Stage tools, schedule and set up high speed metal stamping machines

. Develop standard set up method, and publish standard set up manuals

. Conduct and document tool tryouts, capability studies and 1st piece

inspection

. Implement improved material handling system and reduced downtime by

20%

Tool and Die Set Up Adjusta Post Norton, Ohio 03/82 to

Manufacturing 10/91

Manufacturer of Outdoor Lighting and Accessories

EDUCATION

Master of Science in Management Indiana Wesleyan University

Bachelor of Science Automated Manufacturing The University of Akron

Engineering

Associate of Applied Science Manufacturing The University of Akron

Technology

CERTIFICATIONS

Coaching Leadership Through Emotional Case Western Reserve University

Intelligence

Certified Production and Inventory Management APICS

(CPIM)



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