Sales Customer Service

rHONDA FIELDS

**** ******** ***** *******, ** ***31 Phone: 678-***-**** **************@*****.***

Administrative Professional

Skillful and dedicated professional with an extensive background in administrative operations. Expert in gathering, analyzing

and supporting business activities to increase workplace productivity. Demonstrated capacity to provide outstanding service

to clients through tactful and effective project management and planning.

Expertise Highlights

Office Management Sales & Marketing

• • •

Thorough understanding risk management

techniques.

Recordkeeping/Reporting/Analysis Project Management Meeting Planner

• • •

Microsoft Office Proficient Accounting Time Management

• • •

Account Management Communication Skills Supervision

• • •

Self Starter Advance Development

correspondence

Professional Experience

CIGNA Group Insurance; Atlanta, GA 2005 –Present

Implementation Manager

Managed new client implementations. Implemented new and existing clients who add coverage and services to their client

profile. Provide professional guidance in the areas of financial analysis, experience tracking and compliance. F orecast

and manage resource requirements to fulfill clients’ technical, contractual and operational readiness on multiple

projects. Resolved constraints and roadblocks of multiple client installations by using influence to coordinate, define

and manage organizational resources and deadlines. Manage internal and external business relationships across

multiple business segments. Influenced installation process and provided project management advice to clients and sales

organization. Communicate and ensure standard and non standard compliance to project methodologies including

time/data entry, project planning, issue resolution and status reporting. Conduct face to face

implementation/orientation meetings with clients. Central point of contact for policy integrity, claims, systems,

installation and project escalations.

OneAmerica; Atlanta, GA 2004 – 2005

Sr. Regional Marketing Administrator

Provide administrative support to Sales staff. Diligently working with Underwriting, Sales staff and clients to ensure a successful

client proposal as well as gathering postmortem and in force carrier information. Proactively communicate alternative plan

designs with Underwriting as necessary. Serve as essential connection between Sales staff, Brokers and Underwriting as it

pertains to pre-sale data and proposals .Respond to and resolve client service matters that included billing, claims and

operational readiness.

Girls Incorporated of Central Alabama; Birmingham, AL 2002 – 2004

Executive Assistant/Office Manager

Liaison to the Executive Director and Board of Directors. Accomplishments included: Negotiated the acquisitions of major office

equipment for agency’s facilities. Administered direct mail fundraising campaign. Managed volunteer and donor database.

Directed the administrative operations of the office. Point of contact for human resources and employee benefits.

Organized agency’s record keeping to increase workflow and efficiency. Identified cost effective practices to reduce the

budget. Lead committee to revise employee handbook. Supervised administrative staff.

Vazda Studios; Birmingham, AL 1998 – 2002

Business Office Manager

Direct and coordinate Administrative services of the office. Developed procedures to reduce redundancy for administrative

tasks. The larger of my responsibilities focused on AP/AR but also included the following: Supervised administrative

staff, employee relations and vendor relations and customer service. Worked alongside chief executives to negotiate and

acquire new employee benefit program.

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