Software Management

James R. Harrison, Jr.

*** **** ****** **. 936-***-****

Lufkin, Texas 75901 *****@************.***

PROFESSIONAL PROFILE

A highly experienced IS&T executive with a service oriented approach,

exceptional analytical and problem solving skills, and a proven ability to

develop and lead diverse teams to deliver timely, efficient, robust and

practical technology solutions for business challenges and opportunities.

BACKGROUND SUMMARY

More than thirty years of programming and IT management experience

includes:

Project/Program User Support Management Production

Management Scheduling

ERP Systems Software Customization 24x7 Operations

Work Process Analysis Software Testing/Acceptance Disaster Recovery

Planning

Software Evaluation Change Management Budgeting/Forecasts

Scope of Work Internal Audits Management Reporting

Definition

System Interface Applications Software Vendor Management

Design Management

EMPLOYMENT HISTORY

Lee TranServices, Inc., Lufkin, Texas 2004-2010

Director, Information Technology Department (2004-2010)

Directed the efforts of the Information Technology staff in support of the

hardware and software

infrastructure of Lee TranServices, Inc., a leading transportation

regulatory compliance company.

. Supervised new software development and maintenance of existing

proprietary software, purchased productivity software, multiple

Windows based servers, 50+ PCs, printers, and telephone system.

Developed two new major web based software applications as well as

automating numerous internal manual processes. Replaced four aging

servers and older PCs. Installed additional layers of software to

protect the network and client company's sensitive data. Result:

Production environment was stabilized and protected. A new

proprietary software system replaced a failing Driver Qualification

system resulting in a better system and improved sales. A new

proprietary Fuel Tax system replaced a purchased system resulting in

thousands of dollars in savings monthly. Employee productivity was

improved.

. Supervised build out and move to new office building. Supervised

completion of new office infrastructure including layout of office,

installation of lighting, cabling, electrical outlets, white noise,

new phone system, setup of cubicles, build out of a new server room,

scheduling of contractors, network switch over, and the physical move.

Result: No significant down time or loss of productivity as a result

of the move to the new office building.

Temple-Inland, Inc., Diboll, Texas 1992-2003

Director, Systems Development and Support - Shared Services (2000-2003)

Directed the efforts of a staff of 24 IT professionals and managed a budget

of over $2.0MM in support of financial, tax, audit, personnel and payroll

systems shared by three divisions of this Fortune 500 financial services

and forest products company.

. Assumed responsibility for the software applications support of the

Banking Division for Temple-Inland while retaining support for the

Forest Products Division. Acquired applications support for the 3,500-

person Banking Division with 150+ locations in California and Texas.

The company's acquisition strategy was intended to accommodate the

acquired company's policies and procedures. Created extensive data

maps to identify and migrate data into Temple-Inland's Personnel and

Payroll systems. Result: Successfully integrated 3 major bank

acquisitions in a 2-year period.

. Developed a contract review process. Designed a database that tracked

vendor contracts and contract renewal dates. The program enabled the

company to identify contract renewal dates and then manage renewal or

cancellations. Result: The program provides a systematic and

organized approach to risk management of 3rd party service providers.

. Developed and implemented a project management methodology.

Prioritized and managed the department's work requests using on-line

and email methodologies. Result: The system improved department

operating efficiencies, provided accurate, real time status reports

and satisfied the Audit Department's requirements.

Director, Corporate Information Services Department (1992-2000)

Directed and managed the Information Services staff of 18 IT professionals

and a $1.5MM annual budget in support of financial, tax, audit, personnel

and payroll systems for the Forest Products division of this Fortune 500

financial services and forest products company.

. Directed the implementation of a consolidated accounting/general

ledger system. Led a team of consultants and technicians to migrate

the complete financial systems from 2 freestanding accounting software

packages to a single integrated system. Result: The project was

completed on time and on budget and improved the speed and efficiency

in providing financial/management reports.

. Managed the implementation and rollout of PeopleSoft Human Resources

system. Directed the software installation and user training for

approximately 150 people at 24 remote locations. Developed conversion

programs to convert existing data and populate the database on the

server. Designed the initial set of HR reports. Result: Project was

completed on time and on budget resulting in faster access to more

accurate personnel information.

. Developed and implemented new electronic records retention policies

and procedures. Result: The new approach became the standard

throughout the corporation.

. Developed and implemented disaster recovery procedures for software

applications. Devised a testing / authentication method to ensure that

all software applications were correctly backed-up and complete.

Conducted annual disaster recovery tests to ensure ongoing systems

integrity. Result: The procedures consistently met rigorous internal

audit standards and provided proof the software applications were

recovered correctly and completely.

. Assumed responsibility for the software applications support of the

Forests Products Division for Temple-Inland. Provided applications

support for the 4,000-person division in 24 locations. The company's

acquisition strategy was intended to accommodate the acquired

company's policies and procedures. Created extensive data maps to

identify and migrate data into Temple-Inland's Personnel and Payroll

systems. Result: Successfully managed the integration of 6 major

plant acquisitions and 5 plant divestitures over a 5-year period.

Lufkin Industries, Inc., Lufkin, Texas 1976-1992

Senior Systems Analyst / Project Leader (1983-1992)

. Implemented new Dun & Bradstreet Expert Series financial system to

replace existing, obsolete system. Result: The project was completed

on time and on budget and improved the speed and efficiency in

providing financial/management reports.

. Expanded the capabilities of numerous manufacturing and financial

applications by adding new functionality to existing programs.

Result: The manufacturing applications were greatly improved and

streamlined by the addition of new planning and forecasting

applications and a new manufacturing engineering application that

reduced the in-process time required to move the customers orders

through the manufacturing process.

Applications Systems Analyst (1978-1983)

. Achieved significant cost reduction by replacing Arthur Andersen

consultants and completing design and implementation of a customized

manufacturing and control (MACPAC) system. Result: External

consultants were no longer required to design and implement the fully

customized manufacturing system. All future system support and

customization would be conducted by in-house personnel.

Applications Programmer (1976-1978)

. Developed software programs for a customized manufacturing and control

(MACPAC) system.

TECHNICAL EXPERIENCE

Mainframe Environments: COBOL, RPGII, CICS, VSAM, MVS operating system and

JCL

PC Environments: Windows, MicroSoft Office Suite

EDUCATION

B.S. Computer Science

Stephen F. Austin State University, Nacogdoches, Texas

ORGANIZATIONS

Former member: Stephen F. Austin State University Computer Science Advisory

Board

Former member: Angelina Junior College Computer Science Advisory Board

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