Human Resources Management
Resume:
Mellisa Carlisle Gilham
Brambleton, VA 20148
Dear Sir or Madame:
I believe my resume outlines a work and education history that you
will find both interesting and relevant. I was recently part of a reduction
in force at a healthcare IT company (QuadraMed- approximately 600 employees
nationwide) were I was a Benefits Generalist. I was the main contact for
all benefits and leave management. Prior to this role, I was a Senior HR
Benefits Specialist/HR Generalist at comScore in Reston. comScore was a
young IT company that allowed me to gain experience working with IT
professionals on all benefits programs, plans, leave and HRIS processing.
Before comScore, I was at Sibley Memorial Hospital, where I was
instrumental in adding multiple benefits that helped with both recruitment
and retention in a very competitive market. I have also streamlined many of
our HRIS/Benefit processes that have saved the company thousands of
dollars. I spent three years at Sunrise Senior Living, my last title was as
a Human Resources Call Center Supervisor. Throughout my time with Sunrise,
I worked closely with all functional areas of HR including recruiting,
training, compensation, benefits, payroll, and HRIS.
I describe my work style as task oriented, productive and flexible
around shifting priorities. I work hard to stay abreast of all new HR laws
(state and federal) and trends by attending SHRM seminars, classes and
doing continuous research in all of areas of HR not just exclusively
benefits.
I have experience with Microsoft Word, Excel, PowerPoint, Access,
ADP/HRP, Abrasuite, Peoplesoft, Lawson, HEAT, Crystal reports and feel
comfortable in learning any new software.
I am looking for a new challenge and a company where I know I can be
an asset. If you have any questions or require any additional information,
please feel free to contact me at the number listed above. I look forward
to hearing from you.
Sincerely,
Mellisa Carlisle Gilham, PHR
Mellisa Carlisle Gilham, PHR
23400 Gardenwalk Drive
Brambleton, VA 20148
*********@*****.***
Computer Skills: Peoplesoft 8.0, HR Perspective 5.0, Lawson, Avaya, HEAT,
Crystal Reports, AbraSuite, Microsoft Word, Excel, Access,
PowerPoint, OMS, HP, Microsoft Outlook, Groupwise and the
Internet. Typing skills approximately 35-40 wpm.
Employment History:
9/08 to 03/10: QuadraMed, Reston, VA
Benefits Generalist
. Primary liaison for full spectrum of benefit programs and plans
. Assessed all benefit documentation- contracts, SPD's, 5500's and
communication pieces for plan compliance
. Worked closely with Brokers on all benefit renewals, set-ups and
transitions
. Reviewed and maintained benefits budget and costs
. Analyzed trend data to make recommendations to upper management
. Processed all requests for any leave of absence, included counseling
managers and employees on legal requirements and rights
. Managed all STD, LTD and worker's compensation claims verifying
accuracy
. Handled all benefit HRIS/vendor processing- enrollments, terminations,
and any changes for employees
. Audited payroll processing for accurate payrolls (bi-weekly)
. Day to day problem solving with complex employee issues
. Lead, planned and organized annual open enrollments
. Introduced new programs while evaluating ROI - ex. service recognition
and wellness
. Maintained professional and constant relationship with all vendors
. Handled payment of all Health & Welfare benefit plan- reconciled
invoices, audited and prepared payment requests for finance
. Proactively worked closely with IT for HRIS benefit upgrades,
improvements and reporting
8/07 to 9/08: COMSCORE, Inc., Reston, VA
Senior Benefits Specialist/HR Generalist
. Managed all benefit plans for company
. Teamed up with Brokers on all benefit renewals and additions
. Handled payment of all benefit plans, reconciles invoices
. Always stayed abreast of all benefits trends for company benchmarks
and budget
. Processed all requests for leave of absence (including STD/LTD
claims), counseling managers and employees
. Administered and created HRIS weekly and monthly reports for
management and supervisors using Access
. Handled all HRIS data entry into HRP for terminations, benefit
enrollments, pay increases, and new hires
. Advised managers and employees of legal requirements and rights under
HR state and federal law
. Developed a wellness newsletter and overall wellness program
. Created new company perks and benefits for retention and recruiting
purposes
. Conducted weekly new hire company orientations
. Supervised and managed Office Coordinator position - performance
management, training and schedule
5/06 to 8/07: SIBLEY MEMORIAL HOSPITAL, Washington, DC
Senior Benefits Analyst/Recruiter
. Processed enrollments, terminations, and changes for employees in
benefit programs
. FMLA Administrator- processed all requests for family and medical
leave, counseled managers and employees on legal requirements and
rights
. Conducted formal and informal benefits presentations for hospital
staff including new hire orientation, new benefit seminars, exit
interviews and employees changing eligibility status
. Organized and created new ways to promote our benefits
. Complied and analyzed benefit data to ensure benefit deductions and
coverage is accurate
. Collected and analyzed HR data and made recommendations to management
. Handled all recruiting and hiring for secretarial associates
throughout hospital
. Attended job fairs and internal career fairs
03/03 to 05/06: SUNRISE SENIOR LIVING, McLean, VA
6/05 to 5/06: Human Resources Call Center Supervisor
. Supervised 10 full time and temporary employees
. Reviewed ACD and HEAT data to ensure productivity and identify
possible problems
. Analyzed call center volume, productivity, and patterns to optimize
staffing levels
. Partnered with all levels of management to create best practices
. Conducted annual and semi-annual performance reviews for team
. Constant coaching and training of team
. Counseled and documented all disciplinary and employee relation issues
. Handled service escalations from communities as well as team members
. Administered weekly staff meetings and communication pieces
. Supervised full cycle recruiting
12/03 to 6/05: Compensation/Benefits Analyst
. Plan administrator for all retirement plans- included 401k, 403b and
Exec comp plan
. Processed all retirement paperwork-distributions, loans, enrollments
. Worked closely with all levels of employees
. Advised and counseled employees on retirement plan and processes
. Set up payroll deductions for contributions, loans and catch up
contributions
. Responsible for all field and corporate retirement communication
. Administered and organized plan compliance testing
. Processed all monetary transactions for vendors
08/03 to 12/03 Benefits Analyst
. Plan administrator for supplemental insurance vendors- STD,LTD,
Accidental
. Gained knowledge of supplemental insurance policies and procedures
. Administered Open Enrollment for Corporate office (600 plus employees)
. Organized and simplified employee and community issue files
03/03-08/03 Human Resources Representative Team Lead
. Main contact person for 25 communities nationwide (Approximately 3500
employees)
. Processed all employee status changes, new hire paperwork,
terminations, transfers, tax changes and address or personal data
changes
. Administered core benefits including medical, dental and vision
. Adjusted and maintained leave accruals balances
Education:
Mary Washington College, Fredericksburg, VA Bachelor of Arts
Germanna Community College, Fredericksburg, VA Associates in Arts
and Science
Certificates / Training:
SHRM Professional in Human Resources, PHR
SHRM Human Resources Generalist Certificate
SHRM The Essentials of Human Resources Management Certificate
Employment Law Certificate for HR Professionals
SHRM Finance Business Education Certificate
Attended Crystal and Access Training Programs
Contact this candidate