Sales Manager

TODD MOORE *** East *th Street Unit *

South Boston, MA 02127

Cell: 508-***-****

******@*****.***

******@********.***.**

Goal: General Manager / Senior Business Leader / Operations Director

Making a fast impact on revenues as top leader of startup, fast-growth

& underperforming business units / subsidiaries

Operations Management Talented, innovative executive leader who has served in

Channel Sales & Strategy general management and senior operations and sales

roles for over 19 years. International and national

P&L, Budgeting & experience. Turnaround expert. High-powered trainer.

Forecasting Believe in being highly visible and leading by example.

Client Relationship Quick study who rapidly assesses and then restructures

Building operations for sustainable growth. Strong record of

Training/Motivating leading business units to year-over-year sales growth

Teams in highly competitive global markets.

Strategic Business

Planning

Improving Business

Metrics

Account Management

Customer Support

EXECUTIVE HIGHLIGHTS

Infinity Data Corporation, South Easton MA (1999-Present)

A leading provider of payment processing and document management solutions.

Vice President/General Manager (2000-Present)

Shared P&L responsibility. Manage 140 employees through 8 direct executive

reports (sales & marketing, HR, customer service, accounts, underwriting,

risk, IT, and deployment). Oversee 30-50 account managers plus 12 outside

sales staff. Manage a portfolio of 15,000 merchants. Set all sales

forecasts and budgets.

Lead sales efforts in a national account environment: develop sales

training; facilitate implementation; manage product pricing; develop sales

scripts and policies and procedures. Chair disaster recovery board. Support

e-commerce. Manage inbound support and outbound sales call centers. Manage

vendor / supplier relationships.

( Assumed control of an underperforming business and grew sales revenues

from $2.4M in 1999 to $8.3M in 2007, despite increased commoditization of

terminal equipment. Grew processing volume from $128,000 to $6.8M+

annually in same period.

. Generated increased revenue by transitioning customer base away from

mom-and-pop shops and towards larger companies such as Coke

Industries, Sullivan Tires, and New Balance, a shift towards accounts

producing $40K to millions of dollars in per-account transactions per

month.

. Conceived and implemented a strategic, cost-saving initiative (in the

face of compressing margins) that brought all install issues in house,

producing the same amount of sales with half the staff. Saved $2.4M in

sales costs annually and $150K in IT personnel and infrastructure

costs.

. Improved profitability by focusing on accounts with 29-50 employees in

verticals that would provide stable long-term residual income.

. Increased existing account revenues by an average of 25% by

implementing a value-added sales strategy that instituted new revenue

streams such as check services and phone cards.

. Grew annual income from sale of leased credit card terminals by more

than 100% in peak year. Totaled $30M from this revenue stream alone

over 10 years.

. Developed talent acquisition and retention strategies (such as

training and establishment of team leadership positions) that led to a

loyal, motivated staff.

TODD MOORE Page 2

Infinity Data Corporation, Continued...

. Orchestrated continual growth (until the recession of '08) in residual

income, company value, and terminal income:

Year Residual Company Value Units Average Terminal

Income 18 times Lease income

earnings

1999 $32,000.00 oct/nov/dec 2532 $930.00

$2,354,760.00

2000 $341,449.00 $6,146,082.00 2764 $1,100.00

$3,040,400.00

2001 $624,120.00 $11,234,160.00 2809 $1,200.00

$3,370,800.00

2002 $1,822,305.00 $32,801,490.00 3399 $1,345.00

$4,571,655.00

2003 $2,858,155.00 $51,446,790.00 3353 $1,325.00

$4,442,725.00

2004 $3,799,870.00 $68,397,660.00 3522 $1,231.00

$4,335,582.00

2005 $5,487,545.00 $98,775,810.00 2938 $1,134.00

$3,331,692.00

2006 $6,618,020.00 $119,124,360.0 1911 $1,100.00

0 $2,102,100.00

2007 $6,791,281.00 $122,243,058.0 1562 $950.00

0 $1,483,900.00

2008 $5,636,200.00 $101,451,600.0 1121 $895.00

0 $1,003,295.00

2009 $992,174.00 jan/feb/mar 232

26143

$30,036,909.0

0

National Sales Manager (1999-2000)

Recruited to revamp sales training methods, increase morale, and implement

operational sales procedures. Managed ~45 inside and 12 field sales reps.

Territory included East coast and Midwest.

( Four months into tenure, was confronted with a staffing crisis when half

of staff and 3 managers left due to an upper-management personnel issue.

Took over as General Manager. Rapidly ramped up hiring and training.

Doubled sales revenue in just 18 months and increased net profit despite

shakeup.

. Increased corporate revenues from $230,000 a month to $450,000+.

. Increased sales of point-of-sale terminal equipment 320% during first

month of tenure by motivating staff and instituting sales training.

. To fill a revenue void, established new programs such as check

guarantee, check 21, gift/loyalty, and other value-added programs.

. Maintained a 70-80% closing ratio for the outside sales group.

. Reorganized and implemented training and measurement procedures for 4

sales divisions.

Conquest Imports LLC, Headquartered in Melbourne, Australia (1989-1998)

General Manager, Auckland, New Zealand

Challenged to expand the New Zealand operation, build the account base, and

enhance operations. Recruited and supervised a team of 9 sales

representatives and support staff. Full cross-functional management

authority.

Controlled multimillion-dollar inventory of Converse, Kickers, Keds, and

Sperry Topsider footwear products. Coordinated product line imports from

the Far East and Australia. Liaison with ad agencies for product placement,

TV advertising, print campaigns, and sourcing of POS merchandising. Manage

supply chain. Plan footwear range selection and pricing.

( Assumed control of a marginally performing subsidiary. Provided

management stability and structured sales operations. Grew revenues from

$2.7M to $4.4M and profits from 38% to 52% in 2 years. Grew account base

from 230 to 400+ accounts.

TODD MOORE Page 3

Conquest Imports LLC, Continued...

. Brought a new focus to expanding the high-margin fashion footwear

accounts.

. Introduced creative incentives to clients, including group-exclusive

product offerings and performance-based incentive terms for major

accounts.

. Introduced IBM technology to be compatible with Australia's systems.

. Named Employee of the Year (1995) for exceptional performance; only

person to win twice.

Business Development Manager, Sydney, Australia (1993-1995)

Represented Converse products and introduce Starter licensed product to

chain stores into New South Wales and Australian Capital Territory.

Consistently met/exceeded sales targets, effectively serviced accounts, and

provided them with strategies for business growth.

( Increased account base by 300%+ and grew total sales from $1M to $6.8M.

. Introduced a culture of personalized, attentive service that

translated into increased revenues.

. Introduce Starter licensed product and grew sales in this product

category from $0 to $5M.

. Boosted the sales of Converse products from $1M to $1.8M.

Sales Representative, Sydney, Australia (1989-1993)

Promoted Converse products to accounts in New South Wales and Australian

Capital Territory.

( Achieved dramatic growth of 30% in the account base and increased

revenues from $600,000 to $2M. Consistently drove up territory revenues

by 15-25% annually. Exceeded all sales targets.

. Successfully introduced 2 new brands: formed a new distribution

channel, rolled out an advertising/promotion campaign, and gained

market penetration and customer acceptance.

. Earned designation Employee of the Year (1993) for outstanding

performance.

Additional Experience & Skills

Professional Tennis Player and Coach 1983-1998

. As a player on the professional circuit, demonstrated the

competitiveness and discipline required to attain that level of play.

These qualities have since enabled success as a sales leader in

business.

. As a coach of top players, exercised the leadership, motivational,

mentoring, and training skills that transferred well to developing

peak-performing sales teams.

Technology Skills: Goldmine CRM, Televantage, Visio, various industry

specific software; Microsoft office suite of products; Touchstar Agent and

supervisor predictive dialer software; Salesgenie.com; Salesforce.com;

Microsoft scheduling software

References Available on Request

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