Customer Service Project

Anish Adhikari

***** ****** ******, # **

San Diego, CA 92126

United States Of America

E-Mail: ********@*****.***

Phone: (602) 281- 0732

OBJECTIVE

To obtain a position in GIS/Information Technology or related fields that

provides an opportunity to make a strong contribution to organizational

goals through continued development of professional skills and lifelong

learning.

EDUCATION AND TRAINING

Master's of Advanced Studies in Geographic Information Systems

July 2009

Arizona State University, Tempe, Arizona, USA

Bachelor's of Science in Computer Information Systems

May 2006

Mesa State College, Grand Junction, Colorado, USA

Software Quality Assurance Training

Present

Flexasoft, Redmond, Washington

SKILLS

GIS Software: Arcmap, Arcscene, Arccatalog, Geomedia Professional, Erdas

Imagine

Application Software: MS Office, Excel, Outlook, SPSS

Programming Languages: Visual Basic, C, C++, VB.Net, COBOL, HTML, VBA for

ArcGIS, Arcobjects, PHP

Scripting Languages: Shell scripts, sed/awk scripts, perl, JavaScript,

vbscript

Operating Systems: Windows, Linux, UNIX, OSX

Databases: Microsoft Access, SQL, MYSQL, Computer Associates Case Tools

Project Management: Microsoft Project

Customer Relations Management: Oracle PeopleSoft Enterprise

Networking: CISCO IOS, Protocols, routing, switching, cabling,

troubleshooting, IP addressing, Subnetting

Content Management System: Drupal

A/V Software: Audacity, Nero Wave Editor, Mackie Traction, Sony Acid,

Frooty Loops

PROFESSIONAL CERTIFICATIONS AND CERTIFICATES

A+, Network +, Trimble GPS data collection

EXPERIENCE

Software Quality Assurance Training

(Present)

Flexasoft, Redmond, Washington

Learning about Software Testing methodologies as used in various companies

with special focus on Microsoft practices. White Box, Black Box,

Functionality, Load, International, Automation, Stress, Test Plan, Test

Cases, and several other aspects of Software Testing.

GIS Capstone Project

Arizona State University (05/09 - 07/09)

Analyzed battery sales trend for a leading Japanese battery manufacturer

"Inada Incorporated" (http://www.inadainc.co.jp/English/index-e.html) using

Geospatial analysis. The process involved: geocoding addresses, defining

projection, point density and hotspot Analysis using sales and population

data in order to determine battery sales trend and shift. ESRI products

including Arcmap, ArcCatalog was used in the process. Presented findings to

fellow students and GIS faculty.

Technical Support

Technology Studio, Arizona State University (03/09 -08/09)

Provide customer service to ASU students, staff and faculty regarding

hardware, software and network issues. Provide general Information

Technology support including training, troubleshooting, repair,

consultation and other IT related tasks, participated in special projects

which included installing computers and peripherals, installing specialized

software, imaging and deploying computers. Used CRM software to enter and

track every incident. Escalate cases as deemed necessary to higher level

staff.

Help Desk Support

University Technology Office, Arizona State University (03/08 - 01/09)

Provide customer support for hardware and software to ASU students, faculty

and staff. Tasks included receiving help desk calls, creating case using

CRM software, updating cases, deploying IT equipment, imaging computers

using Ghost, testing, data transfer, equipment testing.

Level 1 Non-Technical

Intel Corporation, Arizona, USA (10/06 - 08/07)

Running diagnostics on PCs, Data destruction using IT standards, Asset

Management, Shipping/Receiving PCs and Peripherals, Installing PCs on

customer sites, Picking/Receiving PCs and peripherals, participate in

special projects as required.

Computer Lab Technical Assistant

Mesa State, Colorado, USA (01/03 - 05/06)

Assisted students in the lab and solved hardware/software related problems,

received phone calls and provided customer service, trained end users,

provided consultation to end users with software and hardware purchase.

Roving Tech

Mesa State College, CO (01/01 - 12/02)

Repaired and troubleshooted Windows based PCs based on problem report

submitted OTRS ticket system and severity of the problem, trained end

users, Physically installed new PCs and connected it to campus network.

Volunteer

International Student Association, Mesa State College, CO (01/02 - 05/06)

Active participation in fundraising, cultural awareness activities, and

specialized promotional events, carry out surveys, data collection and

analysis activities to measure the impact of various events.

Volunteer

Friends of Environment, Nepal (01/99 - 05/00)

Active participation in an organization dedicated to environmental

preservation and activism. Participated and helped to organize various

activities including plantations, walk-a-thons, environmental focused

outings for school children, fundraising and other activities.

RELEVANT COURSEWORK & PROJECTS

Graduate Classes and Projects

Spatial Statistics/Modeling: Used spatial statistics and Modeling to

analyze spatial data for a site selection project of Redbox movie rental

kiosk in Arizona. Completed hands on projects to demonstrate the concept of

DEM, spatial autocorrelation, Kriging, clustering and various other

concepts.

GIS Programming (VBA and Arcobjects): Used VBA for automating, customizing,

and adding functionality to Arcmap using custom forms and input.

Web GIS: Designed and developed a web mapping website using Drupal, PHP,

Dreamweaver, MySQL, and HTML (http://www.masgis.org/isinc). Learned about

integrating GIS to the web, used software and systems that support the

process including Google maps API, OpenLayers, Javascript, and HTML.

Implm. Corporate/Public Sectors: Designed and constructed a 3d model of a

shopping mall using Arcscene, ArcMap, Arccatalog based on a geodatabase.

Real-World GIS Project Planning: Competed with other teams in class for a

project to produce electricity using Geothermal energy for 10000 households

using GIS tools and techniques.

GIS Project Presentation: Completed a project using GIS tools and

techniques to observe if there is a correlation between speed traps and

Photo radar sites in Tempe Arizona with number of accidents. In addition,

analyzed data to observe if more accidents occurred in areas outside photo

radar sites.

GIS seminar: Duplicating the workflow that was completed in ESRI products

into Intergraph products to accomplish similar tasks, file standards,

Projections, Data Editing, Accuracy, Standards. Custom projections, XML,

KML, Google Earth, Advanced editing in Arcmap

Remote Sensing: Completed projects focused on spectral resolution,

classification, and image enhancement techniques using Erdas Imagine

software.

Programming Languages design : Learned about programming language design

and what makes a good language. Used C, C++, and VB.Net for hands on

projects. Designed and demonstrated a custom language (MADJ) written in C++

which used custom syntax conceived by the project team.

UNIX Shell Scripting: Learned about the Unix and Linux platform focusing on

scripting. Learned about sed/awk/perl scripts, regular expressions. Used

various shells including Bash, C shell.

Operating Systems: Learned Operating Systems concepts such as Kernel,

memory management, mechanisms to avoid deadlocks, spinlocks, process

management, security and other related concepts.

Undergraduate Classes and Projects

CIS Capstone Project: Designed, implemented and demonstrated a working

relational database prototype using tools and methodology acquired through

class teaching, self learning and through peers. Tied the database to web

for CRUD processing. Used Entity Relationship modeling, Data flow diagrams,

PERT/GNATT, Systems flowchart to aid the project. Used Systems Development

Lifecycle and Database Lifecycle as a formal methodology.

Database Systems/Systems Analysis and Design: Designed, created and

demonstrated a relational database system as per user requirement using

CASE tools and following DBLC and SDLC methodology.

Data Communications Project: Simulated a Teleprocessing Line Speed Decision

Support System (TLSDSS) using various tools and methodologies. Calculated

the line speed requirement for the organization and solved for other

variables other than line speed. Demonstrated cross platform networking

capabilities using Linux, Windows, Client/Server, Peer to Peer.

Visual Basic Programming Project: Designed and wrote Code for memory game.

CISCO: Learned and demonstrated networking skills such as networking

protocols, IP addressing and subnet masks, routing, switching, VLSM, ACL,

PPP, ISDN, networking devices, VLAN, Network models, Cable standards etc.

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