Customer Service Manager

SIMON DECOURCY HARD

**** ******** ***** **, *******, GA 30075 . **********@*****.*** . 770-518-

**** (h) . 770-***-**** (m)

Purchasing manager/vendor coordinator with over 10 years' experience

managing high-volume domestic and international transportation and

distribution of goods, purchasing, and inventory control. Experienced in

analyzing and streamlining product delivery systems to increase

productivity, quality and efficiency. Proven ability to manage projects

from planning through execution and completion. Experienced with purchasing

applications including JD Edwards, AS400 and Peachtree. Excellent problem-

solving skills. Proficient in customer service, satisfaction, and

retention. Authorized for employment in the United States and European

Union.

Experience

After Six LLC, Lithia Springs, GA, Purchasing Manager July, 2009 to

Present

Manage and oversee all aspects of procurement and acquisition of goods and

products. Receive orders and grant approval for purchases of goods and

services. Maintain and build relationships with international and domestic

vendors and contractors to ensure good, reliable sources of supply and

information. Analyze changes and new issues in materials and supplies to

find ways to reduce costs and improve quality. Ensure thorough and complete

purchase and inventory records to provide accurate accounting of materials,

parts and services. Work with AS400 system to implement and construct

reporting systems for better overview of product. Create reports and

spreadsheets to assist in procurement procedures and make them more

efficient. International travel to increase vendor relations. Involved with

and assisted streamlining acquisition of three domestic companies. Project

manager assisting in quality control of product. Direct staff to release

goods on receipt of inventory. Instruct staff to efficiently update reports

and maintain control and oversight of inventory. Regular reporting directly

to president of company and shareholders on maintenance of inventory.

The Ryland Group, Roswell, GA, Purchasing Coordinator 2005 to 2008

Successfully negotiated contracts in total cost reduction effort,

establishing master purchase agreements and strategic alliances with

domestic and international suppliers. Created monthly purchasing reports

as a tool for improving fiscal control. Assist with selecting and

certifying vendors. Worked with vendors and corporate office to streamline

rebate process, resulting in recognition by CEO for exceeding rebate goals.

Assisted with high-level vendor negotiations. Successfully maintained 95%

insurance compliancy level. Maintained manual and computerized procurement

records. Prepared purchase orders and bid requests. Kept monthly budget

reports using JD Edwards.

Redeye Distribution, Haw River, NC, Purchasing Coordinator 2001

to 2005

Worked cooperatively with manufacturers to develop appealing packaging,

price points, and marketing strategies to highlight products and create

excitement within stores. Established material handling procedures and

implemented year-end physical inventory. Planned and installed an EDI

purchasing system, vastly improving procurement time and reducing expenses

by streamlining repetitive, non-essential purchases. Monitored distribution

channels for changes in product, price and availability and reported status

changes to senior sales personnel. Approved invoices for payment and

expedited delivery of goods for production. Conferred with vendors to

obtain product and service information, pricing, availability, and delivery

schedule. Created monthly purchasing reports as a tool for improving fiscal

control. Authorized payment of invoices and return of merchandise.

Implemented digital music downloads with iTunes, Rhapsody, eMusic and other

high profile online stores.

Relevant Skills

Database Development; Purchasing Administration and Management; Accounts

Receivable/Payable Management; Vendor Sourcing; Distribution/Warehousing

Management; Information Management; Work Authorizations; Software Skills

including JD Edwards, AS400, MAS, Microsoft Office, Internet Explorer,

Peachtree, and FACTS

Education

Valencia Community College, Orlando, FL, A.A., Business, awarded May 1998.

Additional coursework in business administration at University of Central

Florida in 1999. Web Design Certificate, Fall 2002 at Alamance Community

College, Haw River, NC. Course work in AS400 reporting implementation and

insurance programs.

Interests

Habitat For Humanity, Atlanta, GA, volunteer builder; computer gaming;

international travel; golf; reading.

Contact this candidate