Customer Service Sales

OSARETIN UHUNOMA

***** * ********** ***

Oklahoma City, OK 73114

Phone: 651-***-****

Email: abmwud@r.postjobfree.com

EXPERIENCE

City National Bank and Trust, Oklahoma City, USA

Aug 2009- Till date

Personal Banker

. Responsible for performing intermediate duties and support related to

branch operational activities and financial services.

. Processes all new account transactions; assisting customers in their

selection of various accounts and financial services.

. Cross-selling the Bank's products and services.

. Opening, maintaining and closing of all account types.

. Performing branch clerical duties.

. Promoting business for the Bank by maintaining good customer

relations.

. Fully knowledgeable and skilled in the areas of teller, vault, safe

deposit, processing and boarding DDA lines of credit

. Processing and accepting credit applications.

. Provide leadership, and support to less experienced New Account

Representatives.

. Processing loans and credit building applications forms.

Royal Bank of Scotland, United Kingdom

Jan 2008 -Dec 2008

Fraud Analyst

Credit Cards and Direct Finance Operations

. Responsible for fraud management and recovery; provided discovery

notification and conducted investigations; successfully reduced fraud

losses by stopping current fraud and pre-empting future losses

associated with credit and debit cards.

. Extensive customer contact, including building & maintaining customer

relationships.

. Excellent probing and listening skills to uncover customer needs.

. Confirmed and verified customers' transactions and identified

fraudulent transactions.

. Audit responsibilities for fraudulent applications, pre- and post-

account abuse, and customer profiling.

. Interacted with various operations departments while conducting

investigations and resolving issues.

. Responsible for processing credit and debit card payments via

Streamline and the processing of balance and wire transfers, ensuring

compliance with institutional security procedures.

. Self motivated, assertive, perform well in a competitive sales

environment and interact with customer and team members in a

professional and personable manner.

. Perform various analyses to detect fraudulent patterns and trends by

executing intense data extraction updates and intensive data analysis.

British Telecommunication, United Kingdom

Dec 2005 - Dec 2007

Marketing Advisor

. Sales of Telecommunication products and its associated devices to

customers

. Attend to customers /clients request concerning products, billing,

equipment, claims and report problems.

. Established and maintained high level of customer's satisfaction in

all sales transactions.

. Consistently met or exceeded weekly and monthly sales activity goals.

. Responsible for improving customer retention through programs and

services provided to the customers.

. Maintained accurate customer profile records; proposed customer

solutions compliant with appropriate regulations.

Oceanic Bank Nigeria Plc, Nigeria Jan

2002 - Oct 2005

Personal Banker

. Provides prompt, efficient, and accurate service in selling,

promoting, and opening bank services to new and existing clients.

. Builds and maintains relationships with clients. Provides a superior

level of service in identifying clients' needs and recognizing and

acting upon opportunities to refer and sell services and products

provided by the bank.

. Extensive customer contact, including building & maintaining customer

relationships.

. Excellent probing and listening skills to uncover customer needs.

. Supervised 3-5 Customer Service Representatives, Tellers and

Administrative Clerks on daily basis to ensure effective, efficient,

and service-driven handling of communications with customers in

various stages of delinquency.

. Provided direct customer service on elevated issues, typically

sensitive or complex, involving extensive research of current,

delinquent, and bankrupt accounts.

. Evaluated logistics required for new business prospects including

staffing and other operational considerations to successfully meet

client objectives and needs.

. Processed internal and external remittances and receipts of cash into

customer accounts and responded to account inquiries.

. Responsible for processing deposits, transfers, withdrawals, and other

transactions in accordance with established policies and procedures.

. Follows bank policies and procedures.

EDUCATION

Glasgow Caledonian University, UK

Sept 2007

M.Sc. Actuarial Science

University of Benin, Nigeria Dec

2000

B.Sc. Mathematics and Economics

Investment Banking Institute, Dallas

April 2009

Financial modelling and valuation training program

. Performed company valuations utilizing, comparable public company

analysis, precedent transactions analysis and discounted cash flow

(DCF) analysis.

. Built fully-integrated financial statements projection model, LBO

model, accretion/dilution merger models, including ability to run

operational and capital structure sensitivities within models and data

tables for sensitivity analysis.

Chartered Financial Analyst (CFA) Level I

ADDITIONAL:

. Good knowledge of Derivative Pricing Model, Strong background in

Financial Mathematics and Financial Modelling.

. Strong Numerical and Analytical skills, Knowledge of Money Market,

Foreign Exchange Market and Capital Market.

. Proficient in Microsoft Office application with an advanced knowledge

of Excel.

. Experienced in the use Bloomberg, Reuters and Minitab.

Contact this candidate