Customer Service Sales

Norman Friedman

Morton Grove, IL *****

847-***-**** ********.****@*****.***

SUMMARY

Client-oriented, versatile recruiting/sales professional with extensive

experience in the recruiting industry with a keen eye for talent and

proficient in selling products and services over long and short-range

billing cycles. Outstanding business development skills with an

uncompromising commitment to account management and customer service.

. Consistently exceed sales objectives, winning management recognition

for innovation, leadership and superior account management skills.

. Exceptional problem solver, adept at working with clients to define

needs and develop tactics for rapid solution.

. Superb communicator and listener, with the intuitive ability to

understand customer/candidate needs and the persistence to

successfully drive the process forward to success.

. Approach all projects with a positive attitude and an acute sense of

urgency.

EXPERIENCE

Accord Enterprises, Inc., Westchester, IL (Recruited back by owners)

4/2006 - Present

Senior Technical Recruiter 11/1989 - 7/2002

Key contributor in new business development and the contingency

recruitment of engineering, IT and manufacturing professionals in support

of client direct and contract staffing initiatives.

. Broad recruiting focus included Engineering (Electrical, Software,

Mechanical, Manufacturing, Process), Information Technology,

Manufacturing & Operations, Sales & Marketing, Finance & Accounting.

. Sourcing methods: targeted industry search, networking/referral,

Internet, job fairs, college recruiting and other traditional and non-

traditional methods.

Key Accomplishments:

. Recognized by owners as a "key" employee by consistently producing

billings ranked in the top 5 in this 20-recruiter office.

. Requested by major clients and candidates to personally manage their

accounts.

. Awarded "Rookie of the Year" in 1990.

. Achieved "Recruiter of the Month" top-biller status an average of 3+

months per calendar year.

. Received "Recruiter of the Year" award as top annual biller in the

office in 1996 and 1999.

. Planned, organized and managed company's 20-year anniversary

celebration with major client accounts

Benchmark Staffing, Des Plaines, IL, Division of Robert Half International

9/2004-4/2006

Staffing Manager

Recruited by branch management for this temporary staffing division of a

publicly traded company specializing in industrial manufacturing and

warehousing initiatives. Recruited candidates to fill temporary and temp-

to-hire positions including, but not limited to, CNC machinists,

production technicians, machine operators, shipping/receiving staff,

forklift drivers, warehouse workers, pickers/packers, and inventory

control specialists. Marketed company services to general managers, plant

mangers, human resource representatives and small business owners.

Key Accomplishments:

. Staffed and managed 85+ temps for a client's 4-month 24/7 project.

. For calendar year 2005 generated $650K in gross sales.

. Averaged 32% gross margin on all sales activity.

. Developed three new customer accounts which resulted in 15% of total

branch revenue for year end 2005.

. Singularly chosen from a divisional 6-office location for corporate

leadership development training.

Manufacturers News, Inc., Evanston, IL 7/2002 - 9/2004

Advertising Sales Executive

Key contributor on a team of 16, driving the sale of advertising space

for 50 state publications and Websites. Close collaboration with

editorial, customer service and order entry staff to control the complete

selling lifecycle and ensure client satisfaction.

Key Accomplishments:

. Continually meet or exceed weekly and monthly sales targets.

. Top 50% of revenue producers after first six months of employment.

A BRIEF SUMMARY OF SKILL SETS RECRUITED FOR:

Development/Tools: C/C++, C#, Microsoft.NET, ASP.NET, VB.NET, ADO.NET,

Visual Studio.NET, Visual Studio, J2EE, Java, JavaScript, Applets,

Servlets, Visual Basic, VBScript, SQL, SQL Server, Assembly, Windows, UNIX

Hardware: Analog and Digital Circuit Electronics, A/D & D/A Converters, Op

Amps, RF, Hard Drives, Removable Drives, ASIC, VLSI, FPGA (Altera, Xilinx),

Microprocessors/Microcontrollers, Image Processors, Surface Mount Devices

Design/Simulation Tools: Pro-Engineer (Pro/E), Solidworks, AutoCAD, Spice,

OrCAD Schematic Capture and Layout, Mentor Schematic Capture, Tango

EDUCATION

Kendall College, Evanston IL

Bachelor of Arts

Contact this candidate