Customer Service Manager

Colleen M. Schultz

*** ****** ****** ***** *******, MN 56377

320-***-**** **********@*****.***

Objective

Obtain a position in Customer Service-Collection where I can be an asset

to my employer

Skills

. Can work independently and collaboratively

. Demonstrate excellent organizational skills

. Negotiate and establish acceptable repayment schedules with consumers

. Build relationships with clients

. Resolve claim issues with insurance payers

. Discuss account balances with payers

. Submit claims to various insurance companies

. Represent the company with professionalism, poise and integrity

. Maintain case files

. Demonstrate leadership and management skills.

Employment History

ACCOUNT MANAGER

Encore Capital Group 16 McLeland Rd., St. Cloud MN 56303

7/2006 Present

BILLING REPRESENTATIVE

ARRAY Service Group 215 Benton Drive N., Sauk Rapids, MN 56379

2001 to 2006

PROGRAM COORDINATOR

Opportunity Training Center St. Cloud, MN 56301 1984-

1991

Education

St. Cloud State University

720 4th Avenue South St. Cloud MN 56301 320-***-****

B.S. Special Education

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