Manager Customer Service
Resume:
Michelle Whitmire
Mobile Phone: 801-***-****
E-mail: ********@***.***
WORK EXPERIENCE
Payroll Administrator- October 2008 - present
Cementation USA Inc. Salt Lake City, UT
• Process Semi-Monthly Payroll for 100+ employees
• Quarterly safety bonus and Corporate bonuses
• Created and maintain "In Lieu" Days Payable & Vacation Payable accounts
• Maintain an open and conducive work environment with employees at 3 sites
• Implementation a JD Edwards conversion of Payroll and HR systems
• Coordinate benefits and deductions with HR Manager
• Responsible for monthly, quarterly and year end filings for all state and federal
taxes
• Facilitate Corporate employee functions and parties
• Process quarterly off cycle Safety Bonus for site employees
• Process semi-annual off cycle Corporate Bonus
Human Resource Manager- Dec 2006 - Sep 2008
Batteries & Bands dba Precision Time Sandy, UT
• On boarded and maintained employee files for 1,000+ employees
• Coordinated Insurance Open Enrollment and Benefit Programs and fielded benefit
questions
• Reconciled monthly insurance billings for additions or credits
• Maintained accurate COBRA information with 3rd party administrator
• Responded to all Unemployment Claims with a 65% Employer success rate
• Represented the company in 50+ Unemployment Hearings annually
• Supported 2 Regional Managers, 10 District Managers and 87 store in all aspects
of people development and managerial processes
• Assisted in the opening and staffing of 51 stores
• Participated in the closing of 24 stores and 2 Corporate Downsizings
• In 2006 the company placed 2nd receiving the Mountain West Capital Network
Utah 100 Award – Fastest Growing Company
• In 2007 the company placed 36th receiving the Mountain West Capital Network
Utah 100 Award – Fastest Growing Company
• Certification in Predictive Index Assessment Tools
Payroll Manager- March 2006 - December 2006
Batteries & Bands dba Precision Time Sandy, UT
• Processed Semi-Monthly payroll for 87 store encompassing 700+ people
• Coordinated a Mid Year Payroll Conversion
• Transferred all Payroll records from PayChoice to ADP
• Balanced all earnings, withholding and benefit deductions to ensure correct W2’s
• Supported additional accounting functions such as General Ledger, Journal
Entries, Account Reconciliations and Accounts Payable using Great Plains
Tax Specialist - August 2005 - March 2006
Qqest Payroll Services Sandy, UT
• Processed weekly, bi-weekly, quarterly and yearly payroll taxes for 250+ clients
• Assisted with setting up new clients and new client information
Personnel Supervisor - July 2002 - July 2005
Meridias Capital/Security Lending Wholesale Salt Lake City, UT
• Designed new employee orientation package
• Established and facilitated all new employee activities and sessions.
• Assisted in administering a revised employee evaluation program, which allowed
for improvement on identified problem areas before final evaluation
• Prepared confidential material for grievance and other personnel-related meetings.
• Researched and implemented benefit programs that employees can utilize
nationwide to guarantee employee satisfaction
• Administered temporary service personnel program, which involved 20% of the
secretarial and hourly work force on site
• Assisted in creating job descriptions for all positions within the company
• Scheduled and screen job applicants
• Processed semi-monthly multi-state payroll for 250+ employees
• Implemented Great Plains Payroll and Human Resource modules
Office Manager - May 1998 - October 2001
Castona & Sons Framing Company, Inc. Sandy, UT
• Processed payroll for 450+ employees in three multi-state companies
• Coordinated invoicing for three companies
• Processed Accounts Payable and Accounts Receivable for multiple companies
• Acted as Customer Service liaison for all Vendors, Clients, Customers and
Employees
• Established all necessary travel arrangements, appointments and scheduled
meetings
• Processed reimbursements of expenses
• Reconciled four bank accounts each month
Payroll Clerk - March 1991 - May 1998
Summit Family Restaurants, Inc. (formerly JB's Restaurants) Salt Lake City, UT
• Payroll processing using a AS400 Main Frame system of 45 multi-state locations
• Processed Court ordered garnishments and payments
• Coordinated all employee questions including termination, salary changes,
demotions and promotions
• Verification of day by day hours for employees for multiple multi-state restaurants
• Responsible for Capital Asset entry and balancing for month end closing
• Entered Accounts Payable invoicing for select stores
• Received the Employee for the Year Award for 1996
EDUCATION
Bachelor's Degree, Business with Emphasis in Human Resources,
10 2006 - 10 2009
Colorado Technical University
REFERENCES
Michelle Little
Human Resource Director
Batteries & Bands dba Precision Time
*******@***************.***
Professional & Personal
Connie Peterson
Accounting Manager
Batteries & Bands dba Precision Time
*********@***************.***
Professional & Personal
Julie Stoddard
Controller
***********@*****.***
Professional & Personal
Mike Knowles
Human Resource Director
Shaw Group
Professional & Personal
Jeanne Rackham
Accounts Receivable Manager
Cementation USA
Professional & Personal
Susan Frohlich
Purchasing Agent
Cementation USA
Professional & Personal
Contact this candidate