Customer Service Manager
Resume:
Guirlene Auguste
Brooklyn, NY *1208
*********@*****.***
SUMMARY OF QUALIFICATIONS
One is reliable as a successful employee, with expertise in finance, operations, and customer service.
Superb problem solve, analytical thinker who consistently promotes efficiency, effectiveness, improvements of standards, and profitability.
Sincere communicator works effectively with executives, along with staff and clients.
PROFESSIONAL EXPERIENCE
Direct Edge Stock Exchange/ ISE Stock Exchange, Jersey City, NJ January2010-Contract
Billing Accounts Receivables -Finance Department
Implement P& L Report from SQL Server to Reconcile posted and removed volume from trading platform.
Review the month over month changes by MMID and Flag to identifying any areas requiring additional verifications
Billing and Invoice verification for Direct Edge Stock Exchange and ISE Stock Exchange accounts Files
Daily billing audits for Regulatory sales fees, write offs, monthly reporting
Apply cash and credit and debit memo onto accounts when required
Loading billing invoices into J.D Edwards to produce invoices
Creating Excel files containing billing details and forward to the DTCC for payment or review.
Enter void checks, type manual checks as requested by authorizes officers
End of month bank reconciliation, sweep end of day balance, increase adjustments, matching paid checks to bank ledger
Broadridge Financial Investor Communications/ADP, Edgewood, NY September 2007 -December2009
A/R Billing, Cash Apps, Analyst - Finance Department
Cash Applications, Daily check scan onto selected company bank accounts•
Identify payments received and apply to clients billed invoices, time management of COA, (cash on account), research unapplied
Prepare Accounts Receivables disbursements prints checks, prints disbursements reports and update payables
Obtain signatures for check, cash est. invoices up for payment rebates and refund request
End of month bank reconciliation, Sweep, increase adjustments
Enter void checks, type manual checks as requested by authorizes officers
Assist department personnel and vendors with questions invoicing purchase orders and payments
Conduct Sox 404 (Sarbanes Oxley) Internal Audit Testing
Provide regular commentary, reporting on accounts over 60 days to executives and staff
Analyze and prepare Refund Request to be submitted to Credit Manager
Salviati and Santori Import and Exporting (Corporate Office) Valley Stream, NY May 2005 - March 2007
A/R Credit Collection - Accounting Department
Transfer invoice billing to containers Shipping System onto Microsoft Navision
Appling credits to clients shipments (containers)
Handle non collectable s funds, corresponding with liquidating firms regarding Bankruptcies clients outside collections agencies
Running month end reports for Sr. Credit Analyst and Month entries Daily,Weekly, Month reporting•
Credit Holds follow ups with clients
Collection efforts via phone, email letters on assigned receivables, investigating client disputes
Communicating with sales, clients services, and billing to help facilitate client satisfaction and appropriate payment.
Education
A.A., Business Administration, Nassau Community College 2004
York College Paralegal Certificate Real State, Bankruptcies, Research, Writing 2006
NYU New York University Paralegal Certificate, Intellectual Properties, Copyright-Trademark -August 2007
Notary
Technical Expertise
Microsoft Great Plains, SQL Manager
Oracle, (Accounting) Quick Books, Interface
AXS-One, Proxy plus, Microsoft Share Point Designer
MS Word, Excel, Access, PowerPoint, Microsoft Navision,
Interface
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