Customer Service High School

Latandra S. Jones

**** ****** ***** ****, **********, Alabama 35242

334-***-**** **************@*****.***

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PROFILE

. Thorough knowledge and understanding of management and human

resources concepts

. Strong administrative and organizational skills - Excellent

communication and analytical abilities

. Excellent technical abilities - Strong customer service skills

. Dependable - Creative - Team player - Multi-tasker - Quick

learner - Attentive to detail

EDUCATION

University of Alabama at Birmingham - Birmingham, AL ( December 2009)

Bachelor of Science Degree in Management -Human Resources Management

Concentration

. Overall GPA 3.1 Major GPA 3.8

. Society for Human Resource Management-BHAM and UAB SHRM

. Trio Academic Student Advisory Council - Leadership Foundations

. Journeyman Student Scholarship- Management Faculty Scholarship -

Presidential Honors

. Big Brothers Big Sisters of Birmingham Mentor

Dallas County High School - Plantersville, AL (2005)

Advanced Diploma

. National Honor Society - Who's Who Among High School Students

. Senior Class President - Beta Club - DECA (Secretary)-Future

Business Leaders of America

EXPERIENCE

UAB - Birmingham, AL (2009-08)

Office Assistant

. Designed prospective student information packets- Developed and

maintained alumni database

. Acknowledged for high-quality work and time-management skills-

Distributed Mail

. Supported graduate student program recruiting efforts

Target - Birmingham, AL (2008)

Sales Associate

. Displayed positive, helpful attitude daily - Ensured the delivery

of premium service to customers

. Collected payments and made change for cash transactions -

Utilized effective interpersonal and organizational skills

Digital Solutions - Birmingham, AL (2007- 08)

Marketing Assistant

. Completed multiple business transactions, including implementing

client contracts

. Thrived within busy environment, requiring the ability to multitask

and maintain organized hard-copy and computer files comprising MAC and

MS Operating Systems

. Demonstrated ability to quickly learn organizational processes

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