Manager Customer Service

Donald L. Malcom

**** ***** ***** **. / *********, GA 30620

404-***-**** / ********@*****.***

Operations/Project Management

Maintenance Manager / Engineering Manager

"Successful Operations/Project Manager leading an organization to maximize

the available resources through teamwork, communications, innovation,

diligence and continuous assessment

Summary:

Results-oriented professional with over 20 years experience in

Operations/Project management. Knowledgeable professional with a talent for

achieving aggressive costs savings goals, maintaining quality and

developing cross-functional teams to effectively manage a manufacturing

operation. Successful leading a wide array of Continuous Improvement

activities and Teambuilding exercises that improve your company's

performance and reduce costs.

Strengths include:

Operating Budget P & L Management Cost Control

Continuous Process Maintenance Operations Warehouse Operations

Improvement Management

Inventory Control Quality Assurance/Control Optimization

Production Management Participative Management Safety Management

Master Schedule Project Management Personnel Talent Management

Select Accomplishments:

Successfully managed and grew a business by $10M or 33% over 4 years

growing profitability by $1M. Instrumental in leading a reduction in waste

generation, resulting in a raw material savings of $500K. Managed the

transition of a department operation to a stand alone profit center to

support sales growth of approximately 66% ($6M) and margin growth of 3%

($450K). Experienced talent manager leading both existing and new

organizations to short and long term success.

Career Progression & Select Accomplishments

Operations Manager

October 2007 - August 2009

Atex / Gainsville, GA - Textile manufacturer specializing in nonwoven

fabrics.

. Responsible for staffing, scheduling, optimization and customer

service.

. Operations responsibilities included Safety, Quality, Maintenance,

Warehouse and Inventory Control.

Select Accomplishments:

> Doubled workforce while maintaining productivity levels allowing

for the addition of a second production line. As a result sales

were increased by $13M.

> Initiated a supervisory/operator training program to reduce

waste generation. Efforts resulted in a savings of $500K in

material costs.

> Implemented a metric system to measure productivity. Completed

adjustments to work schedules which positively impacted

productivity by 5% providing an additional $650K of sales

capacity.

> Initiated inventory cycle counts and workforce training re:

inventory management. Reduced raw material requirements by

$100K.

Donald L. Malcom Resume' Page 2

Operations Manager

August 2006 - July 2007

Plymart / East Point, GA - Supplier of building materials to home

construction

. Responsibilities included managing the transition of a lumber supply

operations to a stand alone profit center.

. Managing production operations to improve productivity, optimize

efficiency, and control costs.

. Oversee raw material inventories to improve reporting accuracy,

improve yield, and reduce shrinkage.

Select Accomplishments:

> Operations transition was completed ahead of schedule, growing

annual sales to a level of $15M vs. a previous level of $9M with

an increase in margin of 3% or $450K.

> Improved productivity through methods analysis to support a

growth in annual sales by $6M.

> Reduced inventory costs by 3% through cycle counts, saving the

company $146K per year.

Regional General Manager / Plant Manager

June 1996 - June 2006

Structural Products Corporation / Norcross, GA - A distributor of

Engineered Floor Systems

. Responsible for establishing and managing (3) regional operations to

support growth markets.

. Operations responsibilities included Safety, Quality, Production,

Customer Service, Maintenance, Inventory Control, Shipping and Human

Resource Management.

. Managed a DOT fleet of (25) vehicles and (15) drivers including

equipment, personnel, and regulatory reporting.

Select Accomplishments:

> Led the expansion effort of the organization into (3) additional

new markets resulting in a sales increase of $10M over a (4)

year period.

> Grew organization by physical site expansion and additional

shift operation resulting in an increase of annual sales

capability by $15M.

> Increased productivity, decreased manufacturing and shipping

errors, raw material shrink and losses resulting in annual

savings of approximately $400K.

Plant/Production/Engineering Manager

January 1985 - May 1996

Griffith Laboratories / Lithonia, GA - A producer of food service products

. Responsible for developing plant measurement system to support

improvements in Quality, Safety, and Productivity.

. Supported ISO 9001 Process Certification as a process auditor.

. FDA, USDA, GMP, HACCP, TQM, CMMS and OSHA experience.

Select Accomplishments:

> Managed the plant's $2M annual capital budget meeting all

objectives of project development, installation, implementation

and auditing while maintaining cost control.

> Successful established measurements for improvements in

corporate objectives in the areas of Quality, Safety,

Productivity, and Customer Service.

Plant Industrial Engineer, Union Camp - Paper/corrugated

June 1980 - December 1984

Professional Development

B.S., Industrial Engineering

Georgia Tech (Honors)

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