Customer Service Administrative Assistant

Niava A. Morson

* * ******* ****, *********, MD *0770

240-***-****

***********@*****.***

EXPERIENCE

Human Resources Coordinator 2006-Present

Woodland Job Corps Center, Laurel, MD

Attend recruiting events and generated interest in the Center

Process new hire paperwork and employee files, ensured that files were

current and accurate, and maintained the HR database

Develop orientation and professional development programs and

conducted training sessions.

Coordinate training activities and secured venues

Perform pre-screens and reference checks for employment

Monitor staff mentoring program

Compile, analyze, and summarize data for the annual report

Reconcile monthly insurance and drug screen billing

Conduct orientation meetings for new-hires

Administrative Assistant 2005-2006

Asthma and Allergy Foundation of America, Washington, DC

Greeted visitors and couriers

Drafted best practice procedures and other correspondence

Acted as a liaison between departments

Performed research for the marketing department

Assisted with website development

Assistant Manager 2002-2003

American Eagle Outfitters, Bowie, MD

Hired, trained, supervised, and evaluated staff

Generated staffing schedules

Prepared the budget and maintained banking procedures

Ensured proper merchandise presentation

EDUCATION

Eleanor Roosevelt High School 2000

Greenbelt, MD

SKILLS

Knowledge of the Microsoft Office Suite, including Outlook,

PowerPoint, Word, and Excel

Customer service and sales experience

Skilled in the use of general office equipment

Proficient in Citrix, ABRA, and Deltek

Certified Instructor for Adult, Child and Infant CPR/First Aid/AED

References available on Request

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