Customer Service Sales
Resume:
S TEVE N J. ENGLER
Kittanning, PA 16201
********@*****.***
Objective: To obtain a position in loss control that allows me to utilize my communication,
technical, and analytical skills to make an impact within an organization by
improving its safety and health program
Education: Indiana University of Pennsylvania Indiana, PA
• M.S. Safety Sciences GPA 3.9/4.0 1/2009 - Present
• Graduation: May 2010
The Pennsylvania State University University Park, PA
• B.A. Communications 8/2003
• Business/Liberal Arts minor
Relevant Courses
Accident Investigation Hazard Prevention Management
Industrial Hygiene Fire Protection
Safety Engineering Occupational Health Hazards
Certifications: American Red Cross: First Aid
Pure Safety Training: Industrial hygiene basics, Emergency response for
multi-story buildings, Egress and emergency action plans.
Related
Experience: Indiana University of Pennsylvania Indiana, PA
Graduate Assistant, Safety Sciences Department 9/2009 - Present
• Utilized technical writing skills to proofread and edit articles and text book
chapters written by professors
• Wrote detailed instructions regarding how to operate ergonomic equipment
for undergraduate students
• Conducted student survey research for the safety department, analyzed data,
and created charts to assist professors with courses
Lowe’s Home Improvement Store Indiana,
PA
Customer Service Associate 5/2001 - 7/2004 5/2009 - Present
1
• Hired initially as loader, promoted to customer service associate within 2
years
• Sold flooring, millwork, and building materials to customers to help them
achieve desired results for their project
• Designated operator of power equipment and cutting services including
forklift, order picker, narrow-isle reach truck, carpet cutting, wood and glass
cutting, and wet saw
• Conducted pre-use inspections of power equipment, fall protection, and
cutting equipment
Davison Design and Development Pittsburgh, PA
7/2004 - 4/2008
Director of New Products
• Investigated existing product lines for over 1500 prospective clients to ensure
effective preparation and delivery of sales presentations
• Consistently finished in the top 20% of 125 new product directors for total
sales from 2005-2008
• Received Top New Product Director award for most sales in December 2006
• Prepared summary reports for research and development (R&D) to clarify
design objectives for further product development
• Communicated R&D strategies and clarified product development stages to
clients through scheduled phone appointments continually
• Conducted comprehensive profiles that addressed the total sales volumes,
R&D capabilities, customer base and pricing structures of business
competitors positioned nationally
• Worked extensively with on-going sales training program to facilitate veteran
employees to meet company sales goals by conducting evaluations of sales
calls and role playing to improve techniques
Other
Experience: EDMC – Art Institute of Pittsburgh Online Division Pittsburgh, PA
Assistant Director of Admissions 4/2008 - 8/2008
• Scheduled and conducted telephone interviews with prospective students and
determined the appropriateness of each candidate for admission based on
career goal compatibility
• Worked extensively with enrollment team personnel in the areas of financial
planning and advisement
• Followed up on over 500 leads per week to determine level of interest and
appropriate status of students
Organizations: American Society of Safety Engineers (ASSE)
Rho Sigma Kappa Honor Society
2
Contact this candidate