Customer Service Administrative Assistant

Marie Colasanti

*** *** ******

Cell #: 610-***-****

Collegeville, PA 19426

*****.*********@*****.***

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Objective

To obtain a position in the staffing and recruitment field that will allow

me to use my previous work experience and my education in psychology.

Education:

Temple University - Philadelphia, PA

. Bachelor of Arts Degree in Psychology, Magna Cum Laude

. Graduating: May 2010

. GPA 3.85

George Washington University - Washington, DC

. Attended 2006 - 2007

. International Relations Major

Professional Experience:

Staffing Coordinator

June 2006 - Present

The Job Exchange Associates, Inc., Limerick, PA

. Staffing firm focused on placing administrative, accounting

and customer support candidates with employers in the

Delaware Valley

. Conduct pre-screening telephone interviews of candidates to

evaluate their appropriateness for available positions

. Debrief candidates after interviews with employers to

assess their interest in position

. Maintain the integrity of the applicant tracking system

database by entering new candidate information and updating

new information on current candidates

. Greet candidates when the arrive for interviews

. General Duties: filing, answering incoming calls,

responding to website inquiries, reformatting resumes, etc.

Research Associate

January 2009 - Present

Adult Anxiety Clinic of Temple University, Philadelphia, PA

. Treatment clinic providing research based therapy for

social anxiety and worry

. Screen potential clients for treatment studies

. Run research participants for dissertation studies

. Administer questionnaires and enact research protocols

. Train junior research assistants in social anxiety data

entry and laboratory procedures

. Recruitment for research studies

. Data entry of cognitive behavioral social phobia treatments

using SPPS

Administrative Assistant

December 2004 - August 2006

Moore's Furniture, Exton, PA

. Entered sales and orders into furniture tracking system

. Confirmed deliveries and pick-ups at the warehouse

. Organized product inventory for easy distribution

. Retrieved special order requests from customers

. Enhanced customer service skills

Computer Experience

. Trained in three applicant tracking systems: Vurv Express,

Taleo and BigBiller

. Skilled in the use of SPPS-a statistical analysis computer

program

. Proficient in Word, Excel and PowerPoint

. Familiar with Outlook

Achievements and Associations:

. Member of Psychology Honors Society at Temple University

. Member of Psychology Majors Association

. Deans list from Fall 2006-Fall 2009

References Available Upon Request

Contact this candidate