Customer Service Manager
Resume:
MICHAEL ABRAHAM
Huntington Beach, CA *****
*******@***************.***
Senior Talent Acquisition Professional-Seasoned Recruiting
Professional with thirteen years of experience in evaluation,
assessment, and selection of candidate. Full spectrum of Recruiting
functions and responsibilities including: Training/Organizational
Development, Employee Relations, HRIS/ATS, Recruitment, Succession and
Workforce Planning, Retention, and Compensation. Demonstrated ability
to work with all levels of corporate staff and leadership. Strong
leadership abilities with high energy and excellent interpersonal
skills. Obtained a Masters in Organizational Leadership and an SPHR
certification. Knowledgeable with Federal and California labor laws.
Recruiting Strategies Full Life-Cycle Recruiting
Behavioral/Situational Interviewing Strategic Planning
Leadership Project/Program Management
PROFESSIONAL EXPERIENCE
TALENT RESOURCE PARTNERS, Huntington Beach, CA 2008-
Present
Recruiting Manager/Director of Recruiting
Engaged in full life-cycle recruiting for full time internal hires and
consultants across North America.
. Work with clients on contingency, retained, staff augmentation and RPO
(Recruitment Process Outsourcing) projects across the United States.
. Specialize in internal full time hires and consulting projects.
. Vendor management
. Set-up HRIS/ATS and portal integration
KEANE, Irvine, CA
2008-2008
Senior Recruiter, Talent Acquisition
Engaged in full lifecycle recruiting for full-time hires within the
organization. Support hiring managers across North America for internal
positions.
. Managed the hiring process from inception to closure.
. Full cycle recruiting including HR functions, background/credit/drug
testing. Engage in OFCCP compliance.
. Engaged in IT Recruiting. Heavy emphasis on SAP.
. Full life-cycle recruiting of professionals including direct sourcing and
cold calling.
. Utilized internal HRIS/ATS for fast and effective recruiting solutions.
. Experienced in the hiring process of visas (H1-B, TN, F and L).
VOLT TECHNICAL RESOURCES, Corporate Office, Orange, CA
2002-2007
Senior Recruiter
Provide full lifecycle recruiting for projects and contingent staff
augmentation. Dedicated to Managed Service Programs for all
Professional/Technical openings. Helped manage supplemental employees.
Support managers with new hires on long-term staff augmentation and direct
hire positions.
. Engaged in all areas of Professional and Technical recruiting.
. Engaged in a high growth, fast-paced environment.
. Effectively managed client relationships and presented quick and
effective solutions.
. Negotiated with consultants and hiring managers.
. Involved in solving issues regarding employee relations.
. Leveraged technology for more optimal and effective results.
Recruiting Consultant, Orange County, CA
2000-2002
Engaged in recruitment for third party staff augmentation.
. Managed Employee Relations.
. Utilized advanced HRIS/ATS systems to leverage productivity and
recruitment.
. Established and maintained relationships with hiring managers to resolve
hiring needs.
. Performed Behavioral Interviews.
ERNST & YOUNG/CGEY, Irvine, CA
1999-2000
Senior Recruiter
Just-in-Time recruitment effort with Management Consulting division of
Ernst & Young. Acted as global consultant with solutions for Partners and
Senior Managers to solve issues in staffing engagements. Worked on an
international basis and maintained own desk and vendor program.
. Provided Just-In-Time solutions for all consultant needs within the firm.
. Full life-cycle recruitment of contractors.
. Areas of specialty: Information Technology, e-commerce, e-learning,
application services, infrastructure and support services.
. Partnered and maintained relations with project managers, contractors and
vendors.
. Established and maintained an active list of vendors. Negotiated salary
and expenses for vendor consultants on projects.
. Involved in employee relations issues with field employees, including but
not limited to; travel, time off, payroll, retention, extensions,
productivity/efficiency, and benefits.
. Experienced with projects requiring TN, F-1 and H1-B visas. Accomplished
in facilitating regulated visas, compliance with regulations.
. Sourced and secured up to 11 consultants on various projects per week
estimated at 8.5 million per month.
. Extensive experience interviewing for aptitude and suitability.
VOLT TECHNICAL RESOURCES, Corporate Office, Orange, CA
1998-1999
Resource Manager
Senior level technical recruiting on an international basis. Specialties
included: Information Technology, infrastructure, engineering, e-commerce
and support services. Clients included EDS, Hewlett-Packard, Wang Global
and SCE (Southern California Edison).
. Interfaced with other Volt offices and associate vendors nation-wide to
optimize the organization's staffing plan in a timely manner.
. Interviewed candidates and performed background screenings. Solved
client-hiring problems by placing 150 candidates per year on long-term
engagements.
. Educated consultants on compensation and labor laws.
. Negotiated contracts with candidates and clients.
. Leveraged technology to increase production.
. Team oriented environment.
FASTEK TECHNICAL SERVICES, Cypress, CA
1996-1998
Technical Recruiter
Technical recruiting within the Engineering, Manufacturing and Aerospace
industries. Specialties included: Engineers, Architects, Quality
Assurance, Technicians, and Information Technology professionals.
SKILLS
Proficient in Applicant Tracking Systems/HRIS Systems, Recruiting,
Interviewing, Sourcing, Networking, Boolean searches, MS Office
Applications (Word, Excel, PowerPoint, Outlook and Access), Web browsers,
Lotus Notes, and PeopleSoft.
EDUCATION and AFFILIATIONS
. Master of Arts in Organizational Leadership . Chapman University
. Bachelor of Arts in Social Ecology . University of California, Irvine
. SPHR (Senior Professional in Human Resources)
. SHRM, PIHRA, OCEMA
recruiting, sourcing, interviewing, behavioral interviewing, full life-
cycle recruiting, recruiting, team building, employee relations,
leadership, strategic planning, high volume recruiting, HR business
partner, OFCCP, talent acquisition, HRIS, ATS, professional recruiting,
technical recruiting, IT recruiting, relationships, vendor management,
visas, national recruiting, international recruiting, contract negotiation,
MS Office, customer service, management, strategic planning, presentations,
problem solving, negotiation, recruiting, employment systems, SPHR.
Recruiting for the following skillsets: Oracle, DB2, Java, HTML, J2EE,
Unix, Novel, Visual Basic, Access, ESP, MVS, JCL, IT Auditor, IBM, MF,
Mainframe, JCL, CICS, Natural ADABAS, client server, NT, UNIX (Sun,
Solaris, HP), C, C++, Smalltalk, broad vision, MF, AS400, RPG, ERP (SAP,
PeopleSoft, Oracle), system engineer, access, system administration,
information technology, object oriented design, architect.
Engaged in senior level sourcing and full-cycle recruiting of: Project
Managers, CRM Consultants, Application Architects, System/IT Analysts,
Java/J2EE/JavaScript, Corba Developers, ERP professionals (Oracle,
PeopleSoft and SAP), C, C++, and C# developers and architects, Unix
Administrators (HP, Sun, Solaris), and Network and System Engineers.
Additionally, recruited HTML developers, Mainframe Administrators and
developers (IBM and HP). Worked with senior level HP Openview Consultants.
Contact this candidate