Customer Service Sales
Resume:
Rhonda Wall
Randleman, NC 27317
abmwpu@r.postjobfree.com
Objective
To obtain a challenging position with a market leader that utilizes my
experience in Internet Marketing, Affiliate Marketing, Marketing
Management, Remote call center management, customer service management,
Outside sales, account management, and project management.
Professional Summary
Internet Marketing professional, experienced in all aspect of internet
marketing such as; Affiliate Marketing, SEO. Email Marketing, PPC, landing
page design, merchandising and Social Marketing, Experienced manager with
skills in leading direct reports as well as cross-functional teams. Proven
ability to manage key account relationships and large-scale projects.
Experience with presenting to senior management, representing senior
management in discussions with others in the company, meeting with
customers, training and assisting dealers, and coordinating the activities
of region managers.
Skills:
Ebay sales and listings, Facebook, for business, Twitter for business,
Wordpress, blog, content writing,Word, Excel, PowerPoint, Access, InfoPath,
OneNote, Baan,10-Key, Corel, Camtasia WizFlow Pro, HTML and Five9 VCC.
Education
1993-Randleman high school
1998- UNCG, Greensboro, NC
BA Business/Marketing
2008- Google Certified Professional
Experience
Software Projects, Internet Marketing Professional/Account Manager 1/05-
Pres. (Telecommuting Position)
. Maintained 20-45 client accounts, by providing marketing and Shopping
Cart solutions to meet each companies need. Relay this information to
the IT team in a way that they could execute the needed functions for
the clients websites and Shopping Carts.
. Worked with clients to build Custom Affiliate Systems and design them
in a way, that made them easy to navigate for affiliates, with
training on how to market the affiliate programs.
. Work with clients on product placement and merchandising their website
to increase sales. Monitor sales and conversions on each product and
modify merchandise as needs to reach the clients full selling
potential.
. Coordinate/Attend tele-meetings with new, prospective, and current
clients to discuss the clients present and future needs as they apply
to our company and marketing services offered.
. Coordinated with Engineers to resolve any technical issues with the
system or Shopping Cart, to ensure operations were running smoothly,
with little or no interruption to the client's internet marketing,
Affiliate Systems or Shopping Cart services.
. Maintained clients Internet Marketing services including; Social
marketing, SEO, Affiliate marketing, landing page design, Email
Marketing, Banner Ads, PPC,Google Adwords and Adsense.
. Attend conference and trade shows in an effort to educate potential
clients about our Internet Marketing and Shopping Cart services.
. Performed market research and conducted a marketing program that
consisted of marketing video's, which I produced and edited, email
marketing, listing with referral services, and researching the types
of marketing currently in use by competing companies.
Logic Concept Development, Marketing Manager, 4/00 - 12/05. (Telecommuting
position)
. Led a cross-functional team with representatives from manufacturing,
customer service, technical service, quality, IT, sourcing, accounts
receivable, logistics and shipping to ensure a $12 million key
account, the largest account in company history, received timely and
effective support regarding any issue.
. Managed all product launches into 8 branch locations of this key
account and coordinated new product training for the 300 key account
representatives.
. Coordinated activities and supported marketing representatives in a
sales blitz resulting in over 1,00 product demonstrations.
. Worked with the marketing/sales teams to jointly establish sales
forecasts, conveyed these forecasts to manufacturing, and met with
manufacturing and logistics on a weekly basis to ensure timely
equipment delivery.
. Coordinated telemarketing and marketing management in conducting
market research to determine target markets for the company's client
accounts and conveyed this information to the clients.
. Distributed sales reports by branch to region managers and senior
staff and reviewed sales goals with region managers via telephone
conferences.
. Acted as a liaison between The Company and clients for all issues and
represent the team in discussions with senior management on the
account status.
. Prepared written status reports for senior management detailing open
action items and launch status.
Freeman Express, Operations Manager, 1/00 - 6/00.
. Reporting to the CEO of worldwide operations, worked with consultants,
as well as executive staff to review the existing organization
structure in the areas of Operations Management, R&D, Manufacturing,
Logistics, and Sales.
. Attended numerous meetings and teleconferences with executive and
senior management to conduct this study.
. Defined roles and responsibilities for each group to improve company
processes and strengthen communication channels.
. Attended a Board of Directors' meeting with CEO, and his key executive
staff to discuss reorganization recommendations.
. Coordinated efforts to select and integrate product offerings from an
acquired company into the parent company's product line.
Emerge. Customer Service Manager, 8/97 - 12/98. (Telecommuting Position)
. Directed a 20-person Remote customer service department including
hiring, training, and managing staff. Managed customer service staff
responsible for processing incoming orders, coordinating shipments,
and handling incoming calls from customers and the field sales
force.
. Reorganized customer service to properly align with sales teams
improving communications and reducing time sales spent on non-sales
related administrative activities.
. Led team tasked with determining the product offering for the next
fiscal year, establishing product pricing, developing a 100-page
Product Guide summarizing the product offerings and pricing, and
distributing 8 different versions of this Product Guide to the dealer
network, government agencies, and national accounts.
. Managed team members on prototyping and implementing a new ERP system
to ensure a smooth transition to the new system.
Liveops- Call Center Manager, Inside Sales - Direct Accounts, 7/96 - 8/97.
(Telecommuting Position)
. Supervised remote agents who processed incoming orders, coordinated
shipments, and handled customer-related issues.
. Responsible for managing and tracking customer service calls, QC, and
remote agent training and scheduling.
. Maintained a pleasant working environment, and handled all employee
concerns in a timely manner.
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