Management Sales

Wayne A. Robinson

*** ******* ******, ******, ** 19702, 302-***-****,

*****.*.********@*****.***

Summary of Qualifications:

* Advanced data analysis and business technical skills in the health

care claims industry

* Proven business intelligence acumen in an operational environment

* Budget-minded, with clear understanding of financial impacts on

business and project management

* Excellent communication skills, with particular emphasis on technical

writing

Experience:

* CIGNA International Expatriate Benefits, Assistant

Controller 1/10 to current

o Produce monthly financial reporting package to senior

management; manage quarterly membership forecast for business;

support bi-annual strategic planning, forecasting and budgeting

process; manage the design and ongoing implementation of

company's sales and broker compensation process; assist in

implementing key financials, performance metrics and leading

indicators to help in management of business.

* CIGNA International Expatriate Benefits, Sr. Financial

Analyst 2/08 to

1/10

o Prepared, monitored and managed the day-to-day budget, capacity,

staffing and planning for $30 million, 300 person Global Service

Operations division. Managed team of front-line staff, with

hiring, salary administration and bi-annual review

responsibilities. Managed all SOX compliance controls from

Operational perspective.

* CIGNA International Expatriate Benefits, Business

Analyst 3/05 to

2/08

o Hired to lead business intelligence efforts for Global Service

Operations division in support of key operational initiatives.

Data mined insurance claim data using (SQL, MS Access, Oracle)

to find $10M+ in savings related to fraudulent claim submission

in first year. Coordinated and liaised with business partners in

IT to create standard preventative reporting. Also responsible

for developing and maintaining complete operational metric

reporting for business.

* Blue Cross Blue Shield of Delaware, COBRA Benefit

Administrator 1/03 to 3/05

o Led company's federal COBRA Administration unit, serving as

company's point of contact for internal and external customers

related to federal COBRA law. Trained staff, and assisted in

developing strategy for growing business. Developed policy and

procedure manual that outlined the handling of all aspects of

role.

Education:

* MS Taxation and Financial Planning, Widener University, Chester, PA

2008

* BS Finance, Wilmington College, Wilmington,

DE

2004

* AS Accounting, Chattanooga State, Chattanooga,

TN

.2001

Other Interests and Qualifications:

* CFP education requirements

met

2008

* Six Sigma

certified

2005 to present

* Adjunct faculty at University of Phoenix (teaching Personal Finance,

Critical Thinking 2009 to present

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