Customer Service Human Resources

AGUEDA T. HALLEY **** Ancrum Ct ********@*********.***

San Jose, CA 408-***-****

***** (Cell)

Human Resources Professional with experience partnering with business

leaders in delivering strategies and solutions that enable organizational

growth and create a positive work environment. Proven experience in

effectively negotiating and working with unions and employees at all levels

in the organization. Effective problem solver.

PROFILE

Management Coaching Union Contracts/Mediation Workers

Compensation

Employee Relations Grievance Process Salary Review

Recruiting Court Hearings Position

Description

Employee Orientation/Training Harassment Investigation/Training Focus

Group

Flextronics, - Morgan Hill CA

Human Resources Advisor 2009 - 2010

. Provided HR support to the Management Team (Morgan Hill and San

Carlos)

. Coached and counseled managers on performance evaluations, performance

improvement plans, communication to employees and dealing with

sensitive and complex issues.

. Interpreted policies and procedures for employees and managers.

. Investigated and effectively resolved employee's complaints in the

areas of discrimination, harassment or unfair treatment.

. Assisted in the development and communication of new or revised

policies.

. Acted as liaison, conducted open enrollment meetings and ensured

understanding of benefit plans and proper enrollment.

. Coordinated performance appraisals and salary review process.

. With senior management and department managers assessed all staffing

requirements.

. Recruited, interviewed, hired and terminated personnel

. Conducted employee orientations and exit interviews.

. Member of the Safety Committee

Interactive Data - eSignal Division - Hayward, CA

Senior HR Generalist 2007 - 2009

. Provided HR support to the President and team of nine Vice Presidents.

. Coached and counseled managers on performance evaluations, performance

improvement plans, communication to employees and dealing with

sensitive and complex issues.

. Interpreted policies and procedures for employees and managers.

. Investigated and effectively resolved employee's complaints in the

areas of discrimination, harassment or unfair treatment.

. Assisted in the development and communication of new or revised

policies.

. Acted as liaison, conducted open enrollment meetings and ensured

understanding of benefit plans and proper enrollment.

. Coordinated performance appraisals and salary review process.

. With senior management and department managers assessed all staffing

requirements.

. Implemented job fairs, college recruiting

. Conducted employee orientations and exit interviews.

. Maintained and processed all immigration matters.

. Acted as Point Person for the roll out of HR and corporate programs to

employees.

. Facilitated employee focus group meetings for feedback and new ideas

for new programs.

Union Service Companies

GCA Services Group / Acme Building Maintenance - Alviso, CA

SBM - Mountain View, CA

HR Generalist /Regional HR Generalist 2003 -2007

. Provided HR support to the Regional Vice President, Regional, District

and Account Managers and their supervisory teams.

. Created, implemented and updated company policies and procedures

. Recruited, interviewed, hired and terminated personnel.

. Advised on the administration of health benefits and workers'

compensation.

. Managed worker's compensation claims and return to work programs.

. Facilitated meetings with attorneys, claim adjusters, and insurance

companies to review all claims.

. Coached supervisory team on employee relations issues such as

performance, safety/health, state and federal employment laws.

. Developed job descriptions

. Served as a backup for payroll.

. Designed and delivered training classes to all employees.

. Provided guidance on proper ratio of employees to supervisors to

ensure a high standard of performance.

Team Services, Santa Clara, CA

Human Resources Manager 2000 -2003

. Provided coaching to supervisors on employee relations' issues,

safety/health, and state and federal laws.

. Performed investigations related to harassment issues and employee

complaints.

. Developed job descriptions

. Designed and delivered training classes to all employees.

. Coordinated workers' compensation and represented the company in court

on employment issues.

LifeScan Inc, Milpitas, CA

Senior Human Resources Assistant 1988 -2000

. Supported two directors and six managers including translations of

printed material from English to Spanish for marketing presentations

in South America.

. Tracked training attendance and consolidated evaluations.

. Coordinated projects for the Customer Service and Human Resources

Managers.

. Developed project reports for the training department and coordinated

the annual LifeScan Recognition Event for all employees.

. Tracked budgets and departmental credit card expenses.

. Processed all internal and external invoices.

. Coached and coordinated activities of five administrative employees.

. Trained as a Customer Service Associate to respond to inquiries and

complaints.

EDUCATION

. BA Business Administration -The National Hispanic University 2009

. Associate of Arts -San Jose City College 2001

. Sexual Harassment Training -Train the Trainer 2008

. HR Generalist Certificate -San Jose State University 2001

. Programming Basics Certificate-University of Managua, Nicaragua 1986

TRAINING

. CSA Technical Training: Communication Skills

. Decker Method: Effective Telephone Communicating; Time Management; How

to Manage Conflict, Criticism & Anger; Applied Concepts/Total Quality

Control; Introduction to Manufacturing Concepts; Material Requirements

Planning, Behavioral Interviewing

. Workers Compensation in California

HR Systems

. Ceridian HR and benefits training

. GCAware system

. Peerless, ADP

Technical Skills

. Word, Excel, PowerPoint, Outlook

Other

. Bilingual (Spanish/English)

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