Quality Control Assurance
Resume:
Brandy Nance
*** ******* *****, ****** ** *****
*********@***.***
OBJECTIVE:
To obtain a Virtual Assistant position where I can apply my Human Resource Degree and prior
business experience.
SKILLS:
• Knowledge of Microsoft Office Suite
• Professional verbal and written communication skills.
• Typing Speed 65 wpm
• Training and Supervisory Skills
EDUCATION:
Virginia College Online
Associate of Science in Human Resource Management
Graduation Year: March 2010
AWARDS: Dean’s List: 2008-2010
GPA: 3.8
EXPERIENCE:
Answer Tel Call Center Inc.
Telephone Secretary September 2006 - July 2008
• Answers multi-line phone system for over 400 businesses and assist and direct callers.
• Screen Calls for company executives.
• Contact Customers to inform them of delinquent accounts for companies.
• Contact patients to remind them of appointments.
• Communicate and Listen to callers to insure customer satisfaction.
• Create and modify documents using Microsoft Office.
• Patch calls, Conference Calls, Paged On-call personnel.
• Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and
filing.
• Coordinate and maintain records for staff office space, phones, parking, company credit cards
and office keys.
• Maintain hard copy and electronic filing system.
• Inputs data into client’s message account.
• Support staff in assigned project based work.
• Listen to employee calls to ensure quality assurance during the calls
• Act as Technical Support when customers had technical issues with their business lines.
• Grade employee calls based on a grading system by the company
• Take orders for customers for a particular good or service.
• Schedule appointments for Maintenance, Cleaning, and Dr. appts.
• Email clients to inform them of changes to their account.
• Contact businesses in need of our services.
• Follow up on businesses that have purchased our service to ensure satisfaction.
• Maintains account message accuracy.
• Support staff in assigned project based work.
• Takes messages for clients.
• Delivers messages to clients.
• Operate fax machine.
• Log communications with clients.
Matsu Company
Assembly Line Operator June 2005 - September 2006
• Operated and maintained welding machinery.
• Provided quality control inspection on parts.
• Assembled automobile parts for major auto manufacturer.
• Ensure quality control by inspecting the manufacturing parts before they are shipped.
Athens Limestone Hospital
B usiness Office Clerk June 2004 - June 2005
• Answer incoming calls on a multi-line and assist or direct.
• Patch calls accordingly to requested extension.
• Responsible for patient insurance verification and eligibility check.
• Handles registration for patients and enter information into database.
• Occasionally transcribed patient exams per doctor’s orders.
• Maintained minimum 95% accuracy in all transcription work.
• Print out customer information and file accordingly.
• Retrieve medical records and loose documents.
• Help doctors with paperwork regarding their patients
• Communicate with doctors offices to transfer patients
• Assist customers in a timely fashion.
• Responsible for gathering and filing patient information.
• Constant communication with doctors and nursing staff to accurately note patients accounts.
• Operate fax machine, and scanner.
Wallace State College-Nursing Department
Executive Assistant January 2003 - June 2004
• Answer incoming calls on a multi-line and assist or direct.
• Monitor emails for instructors and office personnel
• Sign for and distribute UPS/Fed Ex/Airborne packages.
• Support staff in assigned project based work.
• Other duties as assigned.
• Maintains the files to keep track of the students’ scores and student information in the nursing
department.
• Distribute information through mail for nursing instructors.
• Greet and assist students.
• Retrieve messages from answering machine.
• Prepare test and other class exercises for instructors.
• Help instructors in grading the quizzes and test of the students
• Assist instructors in preparing clinical scheduling for different hospitals.
• Send memos and clinical schedules to hospitals nearby hospitals.
Arby’s
Team Leader/Trainer December 2000 - April 2004
• Greet and assist customers
• Assist customer in ordering their food or beverage by operating the cash register
• Monthly Reports to store manager of employee performance.
• Grade performance assessments to determine if the employee will receive a promotion or
increase in pay.
• Train new employees on the operations practiced throughout the entire store.
• Occasionally set and adjust employee schedules.
• Screen applications to choose the right applicants for the job position.
• Interview potential applicants for part time and full time positions throughout the store.
• Assign duties to employees for the shift that I am managing for the day.
• Occasionally count the funds in each cash register at the beginning and end of each shift.
• Prepare food in a timely manner
• Maintain cleanliness throughout the entire store
• Stock products and store food in freezer.
Contact this candidate