Customer Service Human Resources

QUALITFICATIONS

. ADMINISTRATIVE EXPERIENCE BOTH FRONT AND BACK OFFICE

. KNOWLEDGE IN MICROSOFT WINDOWS/ VISTA, QUICKBOOKS PRO, RECONCILE BANK

STATEMENTS, PAYROLL, PEACHTREE, ACT, WORD, EXCEL, MAC,OUTLOOK,

GOLDMINE, ALTEERE, LANEER, HQ, AND THE INTERNET,

. PERSONABLE AND ABLE TO BUILD INSTANT RAPPORT

. AGGRESSIVE, ENTHUSIASTIC AND ENERGETIC SELF STARTER

. EFFECTIVE WORKING BOTH INDEPENDENTLY AND AS A "TEAM PLAYER"

. IMPECCABLE CUSTOMER SERVICE SKILLS

. HUMAN RESOURCES

WORK HISTORY

Assured Performance Network 2008-2010

Office Mgr/Executive Administration: Responsible for scheduling, managing

the front desk, preparing business correspondence, project administration,

fielding phone calls and various reporting and auditing the office

management, opening and closing procedures, time cards, phones, schedules

for CEO and VP, A/P, A/R, Collections, travel arrangements, customer

service for our Preferred Customers, spreadsheets for Preferred Vendors.

Mail incoming and outgoing, Emailed "Daily Reports" to Preferred Vendors,

event planning. Oversaw employee deadlines. Met with the Call Center on a

weekly basis, to insure that the deadlines were met. Kept in depth files

on customer base for VP of Marketing and Sales. Fed-Ex, DHL, UPS tracking

of packages and videos of our products.

FMC/Mass Mutual 2006-2008

Administration: Responsible for the office Compliance "administration

function" sent out emails to the inside reps on a bi-monthly bases, Sent

out emails to detached reps on quarterly bases. Generated files for new

rep, responsible for the supervisory Offices schedule on audits for the in-

house reps and detached reps, maintained a spreadsheet for financial check

log, directed terminated correspondence letters to clients, scheduled the

clients to new reps, oversaw incoming and outgoing mail, directed to be

reviewed within my dept. Kept detailed files on daily trades and

personal/confidential logs. Met daily deadlines on trades for the day and

sent to Mass Mutual via DHL.

MicroWest Industries, Inc. 1993-2006

Receptionist/Administration: Responsible for central support of the

administration department, responsible for projects and deadline dates,

oversaw execution of reception responsibilities, created and oversaw direct

mailing list for the Investors, Shareholders, extensive phone contact with

producers, direct handling of personal client information, maintained

supervisors (CEO-President) calendar, meetings, travel arrangements,

customer service, A/P and A/R, data entry of client information into a

database, generated letters monthly to Investors and Shareholders.

Responsible for opening and closing procedures.

EDUCATION

TWA Airline Academy Certified Flight Attendant

Orange Coast College Degree in Nutrition

Cypress College Degree in PR

. Outstanding Achievements Award for Jenny Craig Inc, 1987, 1988

. #1 Counselor for Jenny Craig 1987-1989

References upon Request

Contact this candidate