Customer Service Human Resources

SANGITA N. BHAVSAR

** ****** ***** ( North Brunswick, NJ 08902

Cell: 848-***-**** ( Home: 732-***-****

********@*****.***

SUMMARY

Human Resources professional supporting global corporate business in 42

countries. Superior customer service skills and client loyalty, with the

ability to facilitate and resolve confidential issues discreetly. Success

working in changing environments, and integrating information after

acquisitions using Lawson, ADP and SAP HRIS database. Proven ability to

handle multiple tasks while maintaining high quality standards and

professionalism. Demonstrated skills in implementing process improvements,

and facilitating new employee on boarding processes.

PROFESSIONAL EXPERIENCE

JOHNSON & JOHNSON FAMILY OF COMPANIES

1991-2009

PHARMACEUTICAL RESEARCH AND DEVELOPMENT, Titusville, NJ

Senior Human Resources Coordinator (06/2006-03/2009)

Provided first point of contact support for all HR needs to global group of

over 1000 employees while playing a proactive role in managing issues and

solving problems.

. Successfully completed recruiting and on-boarding process for US and

International employees by conducting weekly new hire orientations.

. Completed over 400 employees new hire transactions with data integrity

using HRIS database to ensure accurate executions of payroll and

benefits.

. Administered I-9's, secrecy agreements, and immigrations visas for all

new hires and transferred employees to ensure SOX compliance.

. Led process improvements for staffing and on boarding which resulted in

an annual savings of $8K and reduced processing time by 55%.

. Facilitated end of the year performance and development management and

compensation process for client group to ensure correct merit increases.

. Received many awards for customer focus, successfully handling

confidential employee relation's issues, policy interpretation and

resolving many complex HR issues.

. Accurately processed salary and job changes, terminations, leaves and

exit interviews for over 1000 employees.

. Appointed to integrate records of 5 divisions of 500 plus employees into

Lawson database and ensure easy accessibility in SAP system.

. Maintained the master data by using the transactions PA40,PA30

. Perform transactions using PPOME and worked on ad-hoc query by running

reports.

Human Resources Coordinator (02/2005-06/2006)

Communicated with HR managers and employees to provide information,

directions, and assistance with policy interpretation and processes with an

emphasis on the value to the employee and the company. Provided HRIS data,

EEO, and diversity metrics to one Director and three Managers.

. Promoted to Senior HR Coordinator due to excellent job performance.

. Assumed additional responsibility as a Communications Coordinator for

global distribution list to ensure all business critical communications

were received accurately and timely.

. Maintain employee's disability and FMLA records.

JOHNSON AND JOHNSON CORPORATE, North Brunswick, NJ

Senior Human Resources Payroll Associate (06/2001-02/2005)

Managed extensive payroll data entry for over 14,000 employees while

consistently meeting payroll deadlines. Timely completion of various

projects that delivered system proficiency and productivity.

Resolved system errors by running daily audit report for query and

corrections.

Acted as Head Associate by training all new employees and contractors to

improve productivity.

Proofread each keyed document to ensure data accuracy.

. Received awards for completing HR system upgrades, testing, and process

enhancements.

. Successfully completed data compilation for acquisition of 200+

employees, awarded customer focus and business acumen award.

SANGITA N. BHAVSAR

Page 2

Human Resources Payroll Associate (01/1999-06/2001)

Provided support to department and payroll consultant with processes to

ensure accurate payroll for over 10,000 employees.

. Promoted to Senior HR Payroll Associate due to excellent performance.

. Processed manual checks on daily basis to correct payroll errors.

. Volunteered to work on payroll hotline during tax time by assisting in

answering phones and logging in Remedy applications, correcting, and

mailing W-2 forms.

JOHNSON & JOHNSON ETHICON EMPLOYEES FEDERAL CREDIT UNION, Bridgewater, NJ

Senior Member Service Representative (06/1995-01/1999)

Provided resolution for customer issues in teller services and call center.

. Awarded $10,000 for increasing revenue 15% by promoting and selling new

products and services to customer for two years.

. Acted in a leadership role for total customer service area by handling

account holder complex problems, analyzing various cash transactions, and

verifying records.

. Received Rainbow Award for achieving exceptional results by completing

system integrations.

. Trained 25 new employees in teller and account services.

Member Service Representative (08/1991-06/1995)

Promoted to Senior Member Service Representative due to excellent

performance.

Senior Teller (1990-1991)

Promoted to Member Service Representative.

COMPUTER SKILLS

Microsoft word, Excel, power Point and Outlook

Lawson, Ariba, Cognos, Taleo/ STARs

Working on Microsoft Office 2007 certification

Worked with SAP-HR and Payroll module

Completed training for SAP-HR Certification

EDUCATION

BS, Food and Nutrition, SARDAR PATEL UNIVERSITY, Baroda, India

PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

Powerful Communication Skills for Women (2007)

Essential for Personnel and HR Assistants (2006)

The Basic of HR Law (2006)

Dealing with Difficult people (1996)

Exceptional Assistance Seminar (1994)

Customer Service One Step above (2002)

HONORS AND AWARDS

Global Standards of Leadership Awards.

Excellent in Customer Service Award

SPECIAL SKILLS

Read, write and speak Hindi and Gujarati

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