Project Manager Years Experience
Resume:
CRAIG D. ABELSON
North Tonawanda, NY 14120
*******@***.***
Occupational Summary:
. Three years experience as a Business Analyst and Project Manager with
Citigroup.
. Three years experience with multiple Credit and Risk based financial
applications with Citigroup.
. Over ten years experience in training and working with multiple
computer platforms, software packages and educating teams through
technical writing, project management and software engineering.
. Over ten years of management experience working with individuals of
all ages.
. Over 15 years experience in sales and sales training.
. Eight years experience working with Profit and Loss reports and
operations management.
. Ten years experience in education and teaching individuals
computer classes.
. Received honors in business education advanced learning classes from
at Buffalo State College (2002).
. Four years experience in creating programming and managing college men
and women in radio. Three years experience in newspaper journalism.
. 5 years experience volunteering at the SPCA. Certified National
Educator for HRS and presently acting as Vice President on the Board
of Directors for NY HRS.
Technical Summary:
Business Analyst / Project Manager highly organized and proficient in
multiple financial Credit and Risk applications. Current daily use of
all Microsoft Office, Visio, SQL and all Citigroup Credit and Risk
related applications.
Testing Engineer with over six years of hardware and software testing
working with feeds and Front/Backend systems. Lead Technical Training
Coordinator for Software Production.
Over 14 years as a hardware and software technician including PC
desktop support, hardware, software, PCs and laptop configurations,
Level III help desk support, Administration, Teaching computer
classes and Technical writing.
Over 10 years of selling technical products and solutions for end
users and small businesses.
Craig D. Abelson
Page 2
TECHNICAL SKILLS:
Hardware: Building, designing, repairing, configuring networks,
computers and printers. Audio/Video computer integration.
Operating Systems: All Microsoft Windows platforms.
Software: Access, Excel, SQL, Word, Outlook, Publisher, Adobe
Photoshop, Adobe Acrobat, Adobe Lightroom and many others.
Internet: Technical Administrator for the Computer Design and Repair
Forum, www.industrycommunity.com.
EMPLOYMENT:
Citigroup
Getzville, New York (09/07-Present)
Project Manager / Business Analyst III
Responsible for running multiple projects concurrently in the Global
Market Risk and Global Issuer Exposure systems from start to finish.
Daily duties include troubleshooting feeds, communicating with senior
management, generating SQL and Access queries in order to better
present and reconcile data, run meetings and take minutes, keep issues
lists and memos updated for compliance purposes and auditing and
support other members of the team.
In & Out Digital Printing / GLC Business Services
Tonawanda, New York (10/02-01/07)
General Manager
Desktop publishing and graphic design. Manage all inventory and sales
throughout office. Deal directly with 1500 + customers at Praxair,
Inc. and a total of 26,000 employees worldwide. Provide computer help
and training for employees and customers. Work on the daily
maintenance of all computer systems at the primary office.
Verizon Telecommunications
Dallas, Texas (9/00 - 8/01)
Lead Test Engineer/Lead Technical Training Coordinator/Contractor
In charge of writing functional specification guides, testing,
supporting the entire training environment while assisting all Verizon
trainers nationally for software production and conducting health
checks on the systems to ensure that all systems are up and running
properly. Ongoing hardware and software support of Windows ME, Windows
2000, Windows NT, NT Workstations, LAN, and printer networking.
Craig D. Abelson
Page 3
ABEL Computers
Erie, PA (9/99 - 9/00) (9/01 - Present)
Contractor
Custom build, design and configure computer systems for both
residential and business clients. Perform service, testing, repairs
and upgrades on computers, printers and scanners. Perform on site
computer training in various software packages.
Infinite Technologies, Inc.
Erie, PA (7/97 - 8/99)
VP of Education and Operations
Operated all aspects of the educational and service facility. Project
Manager responsible for making sure that the team had all computers
built properly and mentored staff for all hardware technical related
issues. Serviced all brands of PCs and printers. In addition, provided
level 3 technical support for both staff and clients. Tested hardware
and software for any system failures. Dispatched staff to specific
service calls and on site system installations. Handled all Human
Resource issues including, interviewing, hiring, and terminating
employees.
Sun TV & Appliances
Erie, PA (5/93 - 7/97)
Operations Manager
Trained employees on all new and existing products from computers,
computer peripherals, software, to all types of audio equipment and
appliances. Managed customer relation issues, refunds and
administrative functions. Acted as a corporate advisor for the buyers
and provided technical assistance, testing and troubleshooting on all
audio and computer equipment. Detailed and controlled inventory going
in and out of the store and responsible of ordering approximately 14
million dollars worth of inventory annually. Oversaw all sales,
product training and finance contracts. In charge of auditing P&L
reports and responsible for all Human Resource related issues.
. Ranked as the top manager in the company in 1996 and 1997.
. Ranked as the top salesperson in the USA in 1994.
. Created award-winning displays integrating audio and video.
EDUCATION:
Bachelor of Arts in Communications and English, Gannon University,
1994.
Fundamentals of Business and Education 301/302, Buffalo State
University, 2002.
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