Customer Service Sales

Molly

Glossip____________________________________________________________________

Laguna Niguel, CA

**************@*****.*** 805-***-****

linkedin.com/in/mollymoran

Objective

To obtain a position within a small company that will allow me to focus on

Public Relations and Marketing to reach my potential, as well as increase

the value and profit of my company.

Personal Qualifications

Positive attitude, innovative thinker, fully appreciates all aspects of

teamwork

Possess high energy and passion for success and am able to adapt to new

programs/processes easily

Dedicated to my profession shown through my consistent, excellent work

ethic

Beginning-Intermediate knowledge of Spanish & Italian languages

(written/oral/translation)

Proficient in Microsoft apps including: Word, Excel, PowerPoint, Publisher,

Adobe and Internet apps incl. social networking sites; developing skills

in: Photoshop, Dreamweaver

Large Customer Service background, confidence in creating rapport and ease

in marketing a product

Able to work with varied personality types due to diverse, national and

international experiences

Work History

Trichotillomania Learning Center

Santa Cruz, CA

Volunteer 5/09-

Current

Tasks include: Administrative duties, acclimated staff to new software,

Internet website enhancement

Professional Culinary Institute

Campbell, CA

Associate Manager, Career Services

6/08-3/10

Restructured department in regards to processes, functions and attendance

towards students/alumni and employers alike; including creation of Career

Services Manual

Revived overall dept by creating positive relations; reestablished

relationships with lost employers

Consistently placed students into jobs that match their skill sets,

personalities and preferences with dramatically increased rate from

previous department employees

Provided individual counseling and career development assistance to

students and graduates on job search strategies, including: self-

assessment, networking and skills' development; reviewed cover letters,

resumes and portfolios; conducting practice interviews; assisting

students with employer research, utilizing online/print resources

Organized/Led team to 'Farm to Table' event which led to attainment of 12

new employers

Organized and ran Career Fairs & Workshops for students including active

body alumni

Assisted with On-campus interviews for hospitality positions and

organizing day social events.

Other positions held: Operations/Support, Project Green team member, Head

banquet server

[Employed throughout duration of my schooling with following companies:

Southern Exposure Catering / 5 Star Events / Angela's Catering / Central

Coast Promotions / Trattoria Mollie - Fall2006->Fall 2008]

Scuola Inglese by Cinzia

C. Di Roma, Italy

English Teacher 8/05-

8/06

Aged: 6-16; Students had no English Language experience.

Used verbal, non-verbal and visual aides to communicate and teach.

Studies: Language, Culture, Daily Life, History, Current Events

Coast Sales and Marketing

Santa Barbara, CA

Owner/Independent Sales Representative

1/03-6/05

Involved direct sales and marketing of souvenir and gift items.

Outbound calls and visits to local employers to merchandise products.

Handled all administrative duties and correspondence with suppliers.

The Turnip Rose '5-Star Catering'

Anaheim, CA

Server/Setup/Takedown 08/00-

08/05

Circuit City

Laguna Hills, CA

Sales/Customer Service Specialist

06/98-06/00

Received Circuit City 'Excellence in Customer Service' Award; held sales

position as well

Optimum Laguna

Niguel, CA

Admin/Personal Assistant/Trade Show Assistant

8/96-6/00

[Complete work history with regards to positions held in the Hospitality

Industry available upon request]

Education

University California, Santa Cruz

Santa Cruz, CA

Obtained B.A., Business Economics / Management

Graduated: 12/08

Emphasis in Marketing, Accounting & Philosophy

Scuola Inglese di Campagnano di Roma

Camp. di Roma, IT

Cultural Studies, Language Studies, Multi-Cultural Student Base

Sept '05 - Aug '06

Santa Barbara City College

Santa Barbara, CA

Obtained A.A., Liberal Arts

Graduated: 02/05

California State University, Fullerton

Fullerton, CA

General Education Studies, Emphasis in Business Econ.

Transferred: to SBCC

Achievements

Member of Toastmasters; UCSC

Held a teaching assistant position for Introductory Accounting class;

received 'Excellent' evaluations.

2nd Place in online journalism contest through Internet writing

submission with major brand; Chosen from 10000s.

Olympic Contender for Competitive Diving

Please see LinkedIn profile to review endorsements by past employers

Contact this candidate