Customer Service Sales

Manoj Baijal **** Cache Peak Drive, Antioch,

CA, 94531

International Trade and Logistics Specialist

925-***-**** + *******@**********.***

SUMMARY

Internationally experienced and achievement-driven analyst with proven success in

supply chain management, global logistics, export compliance, international

trading and negotiation, and business development. Especially skilled at

personnel and operations management through symbiotic leadership and

entrepreneurial resourcefulness.

ACCOMPLISHMENTS

Cultivated an annual turnover of US $212 Mediated the formation of an

million dollars at Trans-World Metals international joint venture between

over a five-year period through Trans-World Group, London, UK and Chinai

aggressive deal-making for a growing Agencies Pvt Ltd., Mumbai

clientele. Developed and implemented sales

Catapulted Chinai Agencies as the promotions and marketing initiatives at

largest supplier of aluminum to India Graphic Reproductions, consequently

and as the largest supplier of sugar to increasing client orders and new

the Indian Government over a lucrative accounts in a difficult market.

two-year period. Set up and managed three companies

Gained the exclusive representation in resulting in first-hand knowledge of

India for a Hong Kong-based firm as an economic, financial, operational and

independent consultant for Crescent administrative realities.

Metals.

PROFESSIONAL EXPERIENCE

Graphic Reproductions, Concord, CA

Sales Representative (May, 2005 - April, 2010)

Streamlined sales and business development resulting in efficient account

management and increased client acquisition and retention.

Formulated innovative short and long-term strategies by monitoring industry

trends, competitor performance and customer needs consequently increasing customer

satisfaction, gross revenue and profitability.

Provided timely and effective resolutions to complex service issues and prevent

escalation and loss of customer goodwill, utilizing strong conflict management

skills.

Crescent Metals & Commodities, New Delhi, India

Independent Consultant (September, 2001 - May, 2003)

Demonstrated resourcefulness in all areas of financial and operations management;

monitored cost effectiveness of operations, return on investment, profitability,

and areas of lost revenue.

Utilized proven relationship management skills to enhance business positioning.

Enhanced business development opportunities through the implementation and

direction of successful lead generation strategies that maximized sales and

profitability throughout the region

Trans-World Metals & Commodities Pvt Ltd, Mumbai, India

Head of International Trade Operations (1996 - 2001)

Spearheaded a team of eight professional import/export traders in a

customer-focused approach through mentoring and training employees in all areas of

international trade, relationship management, customer service, contractual

execution, and all aspects of the operations and logistics functions.

Leveraged well-honed business development strengths to identify business

opportunities and areas for potential revenue growth through strong business

alliances with vendors and suppliers that enhanced company positioning.

Identified operational, personnel, and efficacy problems and consequently devised

and implemented improvements that supported the continued attainment of

organizational goals.

Chinai Agencies Pvt Ltd, Mumbai, India,

Senior Executive, 1987 - 1996

Managed the bulk trade of commodities including sugar, fertilizers, and

alumina/aluminum to multinational groups with responsibility for contract

execution, bulk exports, government contracts, and negotiations.

Pacific Exports, New Delhi, India

Proprietor, 1981 - 1987

Created Pacific Exports in New Delhi, India for conducting exports of Indian

handloom products, sports goods and leather saddlery to Australia and the

Pacific-Rim islands.

Partnered with Pars Ram Brothers (Australia) Pty Ltd, Brisbane, Australia for

importing and marketing agricultural commodities and Australian wool in India.

EDUCATION & CERTIFICATIONS

Bachelors of Commerce: Administration Professional Designation: Global

Commerce Honors Logistics Specialist

Delhi University, New Delhi, India California State University, Long Beach,

Associates Degree: Export Management CA

Datamatics, New Delhi, India, Understanding Export Administration

Regulations & Documentation for US Export

Compliance

The International Import-Export Institute

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