Sales Customer Service
Resume:
Chris Osterberger
Cincinnati OH 45230
Home: 513-***-****
Cell: 612-***-****
**********@***.***
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SALES MANAGER / TERRITORY MANAGER
Relationship Management Market Expansion Account
Management
Self-motivated, result driven sales strategist with the strength and
proven ability to succeed in today's commercial and residential markets. A
solid decade of sales and management experience with a strong background in
operations. Expert territory and time management skills. Excellent track
record of securing key clients in a very competitive environment. Steadily
increasing product distribution and sales volume in a multimillion dollar
territory. Established strategic partnerships with dealers, distributors,
contractors and architects throughout the country.
Key Strengths:
. Outstanding Success in building and maintaining relationships with key
decision-makers.
. Exceptionally well organized with a track record that demonstrates self-
motivation, creativity, and initiative to reach personal and corporate
goals.
. Expert Communication and Customer Service skills
. Excellent time and self managements skills
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PROFESSIONAL EXPERIENCE
ACME BRICK COMPANY, Fort Worth Texas, A Berkshire Hathaway Company
Eastern Division Sales Manager
2006 - 2010
Managing sales and marketing of dealers and distributors throughout the
Eastern United States and Canada. Heavily involved with commercial and
residential projects. Extensive experience with distributor, contractor and
architectural sales environments. Home office based. Accountable for
planning, direction, communication and performance of all sales in my
assigned territory. Overseeing pre and post order activities including
specification, preparing quotes and price negotiations. Expert in problem
solving and customer service. Developed and grew key product
specifications with national accounts. Excellent time and self management
involving a heavy travel itinerary and appointment schedule. Maintaining,
servicing, and growing existing customers as well as developing new
business relationships. Representing and growing revenue for 24
manufacturing plants across the United States in a multimillion dollar
territory. Coordinating with customer service, plant engineers, and
transportation to manufacture and deliver the best product possible in a
timely manner. Successfully launched and developed new products increasing
sales growth 20-30%.
Achievements:
. Extensively increasing sales in a multimillion dollar territory during
a major downturn in the economy
. National Sales Recognition, Acme Brick, Denver Plant 2008
. Key role growing national building product specifications with
Walgreen's, Kohl's, Chase Bank, Sonic Restaurants, Taco Bell/KFC.
. Developed strong, life-long relationships with clients and decision
makers in the industry
READING ROCK, Cincinnati, Ohio / Chicago, Illinois
OPERATIONS MANAGER / INSIDE SALES MANAGER
2004-2006
Opened and developed a commercial / residential showroom and distribution
office in the Chicagoland area. Lead and managed inbound and outbound site
operations. Constant monitoring of inventory, expenses, operating ratios to
meet budget expectations. Managed and oversaw personnel, sales,
administrative functions, and all facility operations and scheduling.
Excelled in efficiency and effectiveness to maximize office sales
performance and reach quotas. Organized product demonstrations and
installation certifications for contractors and homeowners. Maintained a
safe and professional working environment by following all company
policies, processes and procedures. Utilized superior communication skills
to motivate and develop working relationships with peers and clients.
Achievements:
. Highest opening year sales volume for a satellite sales office
. Assisted in developing a new distribution network for the company
. Developed long-lasting relationships that furthered my career
PAVESTONE COMPANY, Cincinnati, Ohio
RETAIL SALES REPRESENTATIVE
2002-2004
Developed relationships and increased sales with independent contractors
and large retailers including Home Depot and Wal-Mart. Responsible for
product demonstration, placing product orders and credits. Extensive
display construction and maintenance in an outdoor environment. Excellent
time management skills, calling on 35 plus retail outlets in 4 states.
Exceeded above and beyond goals demonstrating proper product installation
and maintenance.
WITTE LANDSCAPE COMPANY, Cincinnati Oh
LANDSCAPE FOREMAN
1997 - 2002
Developed and managed Landscape installation, maintenance, and mowing
crews. Maintained and developed relationships with customers and vendors.
Exceeded in time management, scheduling, communication, and customer
development.
EDUCATION & TRAINING
University of Cincinnati
Major: Business Management
Extensively trained in the area of sales, relationship building, and
leadership
Brick Industry Association, Certified Leed Specialist 2008
Certified Allan Block Installer and Trainer 2004
TECHNICAL SKILLS
Skilled in most Microsoft applications including; Word, Access, Excel,
Outlook, PowerPoint. Experienced with JD Edwards, SAP, and Made2Manage
operating systems.
Contact this candidate